2/10 Terrible
Carin
Traveled with family and small children, Traveled with family
May 1, 2025
Liked: Cleanliness
Disliked: Staff & service
In the past five years, we have stayed in 15 different Holiday Inn Express Hotels nationwide.
This location was unfortunately the only one that we have ever booked that did not have the sofa bed sleeper come standard with the room booking. I booked a reservation on here but noticed upon driving to the hotel the room only showed “standard” not “standard with sofa bed”.I called and the front desk clerk confirmed that that was an upgrade and needed to be made through here. Of course it was already beyond the date of being able to make any room changes. We had already been stranded for 3.5 hours with a broken rental car so needless to say we were all exhausted and the kids were very tired. Our children are 7 and 12 years so we definitely utilize that sofa sleeper when we travel. Upon check-in both of the employees were very unconcerned of what had happened and kept blaming this site, saying that they don’t recommend third-party bookings and that it’s usually more ideal to book through them directly. I asked if I could pay the upgrade difference for the room, as they had many and were not sold out, but she said that they would not allow it. After waiting to hear back from the manager, we were told once again they could not accommodate that and that one of my children would have to sleep on the floor. I needed to cancel here and book direct with them. I asked for extra blankets and she brought one saying that’s all they had. We had to get an air mattress.
Carin
Stayed 2 nights in Apr 2025