2/10 Terrible
Diana
Aug 7, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse stay ever!
regarding my stay at the DOUBLETREE HOTEL MONROVIA from August 3rd. This was a complete nightmare and I've never experienced this anywhere, especially at a Hilton Hotel.
When I checked in on August 3rd, I was given room 815. I went to the room and proceeded to settle in until the entry hall light started blinking like a strobe light and I found a spot of dried blood on the comforter. I immediately reported it and was given a 2nd room, 705. I entered the room and found the curtains filthy and when I went to close them, the rod fell off and some of the curtain detached from the hooks. The rod was not attached properly. It looked like it was, but it was not. Again, I reported it. At this point I messaged Hilyon hotels on IG. The front desk took hours to find a room for me. I left to have lunch and returned. The same front desk clerk who was supposed to find another room saw me re enter the hotel. I went back to room 705 and found the key card didnt work. I had to go back downstairs to let them know. The same manager said she had another room for me room 912. The thing is, rather than stopping me when I entered the hotel letting me know and providing the room key cards, I was going up and down getting the new cards then getting my things and then on to the 3rd room. I was assured a supervisor would fully inspect room 912 so that there weren't any more problems. All of this took place in one day, Sunday August 3rd.
Diana
Stayed 1 night in Aug 2025