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Best Western Ontario Mills Mall

2.5 star property

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Photo gallery for Best Western Ontario Mills Mall

Relax in a comfortable seating area with a plush sofa and armchair, enjoy a warm fireplace, and take in the view from the large window.
Classic hotel room with two single beds, flat-screen TV, and a comfortable workspace.
Relax and socialize in this inviting patio area, featuring a fire pit and comfortable seating.
Welcome to our hotel lobby, featuring a high ceiling, patterned tiles, a reception desk, and a cozy seating area.
Classic hotel exterior with a symmetrical facade and well-manicured grounds.

Popular amenities

  • Hot Tub
  • Gym
  • Pet friendly
  • Laundry

Explore the area

Map
4395 Ontario Mills Pkwy, Ontario, CA, 91764
  • Ontario Mills Shopping Mall
    ‪2 min walk‬
  • Toyota Arena
    ‪15 min walk‬
  • Ontario Convention Center
    ‪3 min drive‬
  • Ontario, CA (ONT-Los Angeles - Ontario Intl.)
    ‪3 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (with Single Sofabed)

1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Room, 1 King Bed, Accessible, Bathtub (with Single Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (with Single Sofabed)

Standard Room, 1 King Bed, Non Smoking (with Single Sofabed) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Room, 1 King Bed, Non Smoking (with Single Sofabed)

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | 1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(18 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Standard Room, 2 Queen Beds, Accessible, Non Smoking | 1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Room, 2 Queen Beds, Accessible, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Accessible bathroom

Standard Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | 1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Room, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(13 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Ontario Mills Mall

Ontario hotel connected to a shopping center, walkable to Ontario Mills Shopping Mall
An outdoor pool, a fitness center, and a 24-hour business center are available at this smoke-free hotel. Free full breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Other amenities include a hot tub, conference space, and dry cleaning. Weekly housekeeping is available.
Best Western Ontario Mills Mall offers 105 accommodations with iPod docking stations and MP3 docking stations. Pillowtop beds feature down comforters and premium bedding. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Ontario hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered weekly and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Best Western Ontario Mills Mall provides a hot tub and a fitness center. Public areas are equipped with complimentary wired and wireless Internet access. This hotel offers access to a 24-hour business center and a meeting room. Guests are offered a complimentary breakfast each morning and a complimentary manager's reception is offered on select days. Event facilities measuring 797 square feet (74 square meters) include conference space. This business-friendly hotel also offers multilingual staff, a fireplace in the lobby, and laundry facilities. Onsite self parking is complimentary.

Best Western Ontario Mills Mall is a smoke-free property.

A complimentary full breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM. A complimentary manager's reception is offered on select days.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Free manager's reception (select days)

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping mall
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff

Business services

  • 24-hour business center
  • 797 square feet of conference space
  • Meeting room

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • iPod dock
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 30
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 30

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay (maximum USD 75 per stay), plus a one-time cleaning fee of USD 75
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
3 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 75 per accommodation, per stay (maximum USD 75 per stay) plus USD 75 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in fee: USD 30 (subject to availability)
  • Late check-out fee: USD 30 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Ayres Inn Ontario Mills Mall
Ayres Ontario Mills Mall
Ayres Hotel Ontario Mills Mall
Ayres Inn Suites Ontario at the Mills Mall
Best Western Ontario
Ontario Mills Mall Ontario
Best Western Ontario Mills Mally
Best Western Ontario Mills Mall Hotel
Ayres Hotel Ontario at the Mills Mall
Best Western Ontario Mills Mall Ontario
Best Western Ontario Mills Mall Hotel Ontario

Best Western Ontario Mills Mall Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 293 out of 432 reviews
Rating 8 - Good. 90 out of 432 reviews
Rating 6 - Okay. 26 out of 432 reviews
Rating 4 - Poor. 14 out of 432 reviews
Rating 2 - Terrible. 9 out of 432 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Armando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Ofelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

4/10 Poor

John

Liked: Cleanliness, staff & service, property conditions & facilities
Early check in fee
Stayed 1 night in Apr 2025

10/10 Excellent

Viviana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The grounds were very nice, all the flowers were blooming. Very clean hotel, id stay there again
Stayed 2 nights in Apr 2025

10/10 Excellent

Lauro

Stayed 1 night in Apr 2025

10/10 Excellent

Virginia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Treniece

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need to update their website about having a shuttle service. I was told they do not by the front desk
Stayed 5 nights in Apr 2025

10/10 Excellent

Cheryl

Stayed 1 night in Apr 2025

10/10 Excellent

Majasyn

Stayed 4 nights in Apr 2025

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice decor. 12 pm checkout was nice. Hot tub nice. Close to restaurants. Good price.
Stayed 1 night in Apr 2025

10/10 Excellent

Sergio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Location seemed a bit sketchy but the actual hotel was quiet and staff were friendly.
Stayed 1 night in Mar 2025

8/10 Good

Courtney

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast and location were great, bed was comfortable. Large room.
Stayed 1 night in Apr 2025

10/10 Excellent

Theresa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Angenette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Erica

Stayed 2 nights in Apr 2025

10/10 Excellent

Maurice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Stephanie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was amazing
Stayed 1 night in Apr 2025

10/10 Excellent

Kijana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Ingrid

Stayed 1 night in Mar 2025

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Harvey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Brian

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Mar 2025

10/10 Excellent

Alex

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome sleep!
Stayed 1 night in Mar 2025