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The hotel is very clean and comfortable. The breakfast was excellent and provide a good variety of freshly prepared food. The only funny issue was the tv stations (in English) did not match the content. BBC presented American crime series while CNN followed live police events in various countries. If we return to Longyearbyen we will stay at the Vault.

We had a great stay at Polfareren

Had a super lovely stay at the Basecamp Hotel. Staff were exceptionally friendly and helpful, lovely and cosy atmosphere at the hotel with great breakfast. It was quiet and located conveniently. Absolutely recommend staying there.

Great place to stay. No complaints

The lounge area was very comfortable with free tea and coffee which was nice. The on site restaurant, whilst expensive was also first class, as was the breakfast. My only real area I was unhappy with was the room itself. I had a single room and it felt tired and a little like student accommodation - shared facilities and basic furniture. For what I was paying for the room, I would have liked it to have been a little better. I have stayed in the Radisson and the Coal Miners Cabins and both were better.

Everything and everyone was amazing. Beautiful clean rooms, amazing views, chilled atmosphere,, breakfast incredible, evening meal wonderful. Hot tub was fantastic with the most perfect views of the mountains. I’m already booking for next year