6/10 Okay
Bashar, Toronto
Traveled with family
Sep 4, 2025
Liked: Cleanliness, amenities, property conditions & facilities
Great choice, hotel and location, we had an issue checking in, we could not understand why we were kept till 3PM sharp before we were given the room keys, when evidently the rooms were cleaned way earlier. We came back at 2, asked if rooms are ready and we were told to wait, which we did in the hotel lobby ltself in front of the eyes of three staff memebers behind the desk, who were chatting between each other not caring about killing our afternoon [one out of the two afternoons we were in Lisbon for]. I had to go ask again at 3 to find out that the keys were ready for pick up.
I also need to note that we arrived at the at 1130AM fully aware that the rooms might not be ready, we checked in, got told to go the swimming pool thinking that the wait would have been less than an hour, i was also asked for my phone number just in case the rooms are ready, abviously we were not called nor got any texts.
The rooms were great, very clean amd comfortable, a great choice hotel as long as the check in process is overcome.
Bashar
Stayed 2 nights in Aug 2025




















