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Our stay was wonderful. Such friendly staff, everything we might need was there and we loved the cats!

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

Uhhhhh the penguin is just perfect for a stay in Miami,my stay was fantastic and I will recommend.The environment was very clean and the staffs were soo welcoming.

Great location and breakfast was included which is a good benefit!

Great property

The room was very clean and organized with a wonderful city view. The building was relatively quiet. We especially loved how spacious the bathroom area is. Valet and concierge services are exceptional, the restaurant on the 25th floor is great, and it's in a great location in Miami. However, we did encounter one issue that did cost us a decent amount of money. The water connection for the washer was not hooked up and no dryer was available. This meant instead of being able to do our laundry, we had to buy new clothing items. There was also a feminine hygiene wrapper under the bed upon arrival. These things made me question if the bed sheets or towels were properly laundered. Overall, we enjoyed the experience. We typically stay at the Icon, but due to the construction on that building we chose to try the Arch and will probably do that again.

Espectacular vista , personal muy amable , habitacion impecable

Hotel is beautiful and charming. Very well located. The night manager that check us in - Matt- was incredibly helpful, smart and nice, going beyond to make us feel welcome and comfortable. We were truly impressed. Food at rooftop was very good. Definitely would stay again.