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Landrum Vacation Packages

Great place to stay

Location is great for getting to/from downtown area

When we checked in, we told the front desk person that we parked in in the valley parking and they told us we would have to move the car to the parking across the street, which is public for $10 a day or we can pay $28 a day for Valley parking at the hotel. We parked across the street and paid a total of $30 and when we checked out, we were told by a different person in front staff that Valley parking was included in our rate, but never offered to give us a refund or anything so we had to go through Expedia to get a refund. Staff was not helpful and made no attempt to rectify the issue.

Upon check in, I was notified that the elevator was down but I agreed to stay because it was late and I had my son with me. I asked the next day when the elevator would be up and was told probably in a month. I walked up the stairs and my room was not cleaned when I got inside. I called downstairs and was told housekeeping was suspended due to the elevator being down and I also did not book for a 7 day minimum to have my room cleaned. I was not told this at check in. Had I known, I would have found somewhere else to stay. I had to strip my linen, walk it back downstairs, retrieve what supposedly is clean linen, and walk it back upstairs to make my bed. Do not stay here!