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Tru by Hilton Lancaster East

2.5 star property

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Photo gallery for Tru by Hilton Lancaster East

Room, 2 Queen Beds, Non Smoking | Blackout drapes, iron/ironing board, free WiFi, bed sheets
Lobby
Game room
Indoor pool
Exterior

Popular amenities

  • Laundry
  • 24/7 front desk

Explore the area

Map
2320 Lincoln Hwy E, Lancaster, PA, 17602
  • Tanger Outlets Lancaster
    ‪6 min walk‬
  • Dutch Wonderland
    ‪6 min walk‬
  • Amish Farm and House
    ‪8 min walk‬
  • Lancaster, PA (LNS)
    ‪17 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking | Blackout drapes, iron/ironing board, free WiFi, bed sheets

Room, 2 Queen Beds, Non Smoking

9.2 out of 10
Wonderful
(108 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

9.0 out of 10
Wonderful
(8 reviews)
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Blackout drapes, iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(57 reviews)
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Roll-in Shower)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible, Non Smoking (Roll-in Shower)

10.0 out of 10
Exceptional
(8 reviews)
  • 399 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Hearing, Roll-in Shower)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible, Non Smoking (Hearing, Roll-in Shower)

8.0 out of 10
Very good
(5 reviews)
  • 399 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Hearing)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed, Accessible, Non Smoking (Hearing)

9.0 out of 10
Wonderful
(9 reviews)
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Hearing)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible, Non Smoking (Hearing)

8.6 out of 10
Excellent
(9 reviews)
  • 399 sq ft
  • Sleeps 4
  • 2 Queen Beds

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Exterior

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About this property

Tru by Hilton Lancaster East

Lancaster hotel walkable to Amish Farm and House
This smoke-free hotel features an indoor pool, a fitness center, and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a microwave in a common area, and a business center are onsite.
Tru by Hilton Lancaster East offers 112 accommodations with hair dryers and irons/ironing boards. 55-inch Smart televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Tru by Hilton Lancaster East features an indoor pool and a fitness center. A computer station is located on site and wireless Internet access is complimentary. A 24-hour business center is on site. Guests can enjoy a complimentary breakfast each morning. This Lancaster hotel also offers a vending machine, an arcade/game room, and gift shops/newsstands. Complimentary self parking is available on site.

Tru by Hilton Lancaster East is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Pool hoist on site
  • Stair-free path to entrance
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Built in 2017
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Tru Hilton Lancaster East Hotel
Tru Hilton Lancaster East
Tru by Hilton Lancaster East Hotel
Tru by Hilton Lancaster East Lancaster
Tru by Hilton Lancaster East Hotel Lancaster

Tru by Hilton Lancaster East Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 605 out of 1007 reviews
Rating 8 - Good. 237 out of 1007 reviews
Rating 6 - Okay. 92 out of 1007 reviews
Rating 4 - Poor. 41 out of 1007 reviews
Rating 2 - Terrible. 32 out of 1007 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Kathleen

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed staying here. It was pricey but nice.
Stayed 2 nights in May 2025

8/10 Good

Hanya

Liked: Cleanliness, staff & service, property conditions & facilities
Me gustó todo lo único que no me gustó fue que los que hacían limpieza estaban desde temprano tocando las puertas y nosotros todavía tenía que retirarnos a las 12 eso fue lo único que no me gusto
Stayed 1 night in Apr 2025

10/10 Excellent

Richard

Stayed 1 night in Apr 2025

6/10 Okay

Edna

Traveled with family
Liked: Property conditions & facilities
Disliked: Room comfort

Decent stay, just needs some TLC

Our room was standard, nothing out of the ordinary. Would I say that it was super clean? Probably not, it could stand to have a detailed cleaning. The sheets, pillowcases, comforter and towels did not have a pleasant scent to them at all. The comforters were extremely thin and not soft. I would say that it definitely served its purpose and if you’d ask me if I would stay there again? I’d say yes, hoping these small issues are resolved. Breakfast was good, they had cereals, oatmeal, sausage and eggs, juices, coffee and pancakes and different types of breads. The location was awesome! Everything you’d need like restaurants and shops are close by. I would probably give it a solid 3 stars and hoping that the issues I mentioned are resolved, then definitely 4 stars. Attention to detail would boost it to hopefully a higher rating.
Stayed 1 night in Apr 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

2/10 Terrible

Jerry

I Told you guys a 1000 times that we canceled it months ago and I'm looking for my refund
Stayed 1 night in Apr 2025

10/10 Excellent

Irene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was clean to perfection staff was very kind we would stay there again
Stayed 3 nights in Apr 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice. Hallways needed sweeping.
Stayed 2 nights in Apr 2025

10/10 Excellent

Deborah

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazingly friendly. There were several eating options within walking distance. Many shops and activities within a short drive.
Stayed 2 nights in Apr 2025

10/10 Excellent

Kenya

Liked: Cleanliness, staff & service, property conditions & facilities
The young gentlemen at check in is very hospitable and remembers me a guest. I always check availability at this particular location because of his hospitality!
Stayed 1 night in Mar 2025

6/10 Okay

seung won, Marlton

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Breakfast time is a mess. They are out of everything but only one staff was serving a breakfast area. That pancake machine always has a 20 min waiting line because that always out of a batter and staff was too busy to do something else. No milk. No syrup. no coffee cream. But still only one staff. Besides that it was OK.
Stayed 2 nights in Apr 2025

10/10 Excellent

Adianec

Stayed 2 nights in Apr 2025

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay again

We booked here as a last-minute booking due to a power outage at our original lodging. The lady at the front desk was very sympathetic to our situation and was very friendly. The room was clean and comfortable, and the breakfast was substantial. It’s conveniently located near outlets, restaurants, shopping, and the Amish country.
Stayed 1 night in Feb 2025

8/10 Good

ralph

Stayed 2 nights in Apr 2025

6/10 Okay

Geoffrey

Traveled with family
Liked: Cleanliness, property conditions & facilities
The checkin was good. Wss not told that breakfast ended at 9am. When asked the feont desk she stared it is in the card holder if i looked there. Also was loud throughout the night.
Stayed 1 night in Apr 2025

8/10 Good

Lauren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2025

8/10 Good

LAURA

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

hushan

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
l like here because the room was very clean and good water flow they also included free breakfast which is i want give them high score! Definitely will back again soon
Stayed 2 nights in Apr 2025

10/10 Excellent

Vaughn

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property looked new and attractive.
Stayed 1 night in Apr 2025

6/10 Okay

Terricka

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hallways are dirty looks like it hasn’t been vacuumed in months. For a Hilton I expect more. Could definitely be cleaned better. The elevator had trash in it and the room doors looked old and dirty as well. A quick vaccum in the hallways would make a world of difference. I was disappointed in the cleanliness. The staff was nice and the location is perfect
Stayed 1 night in Apr 2025

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Dienna was very friendly when we check in . The rest of the staff didn’t smile and didn’t bother . Location was great ..
Stayed 3 nights in Apr 2025

6/10 Okay

Luis

Traveled with family
Disliked: Cleanliness, property conditions & facilities
It is a cute hotel but needs a little more cleaning everywhere.
Stayed 1 night in Apr 2025

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent, 5⭐️ Experience

Our stay was excellent! The facility was very clean and the staff was very professional and welcoming. This short,‘overnight stay was one of our best hotel experiences!
Stayed 1 night in Apr 2025

8/10 Good

Emily, Boston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and professional. Rooms were spacious and mostly modern. Took advantage of the table and board games in the lobby and enjoyed a delicious breakfast with many hot and cold options to choose from. Our room faced the street so was a little louder than expected, but that was a minor inconvenience. Would totally recommend this hotel as it's close to lots of restaurant options.
Stayed 1 night in Apr 2025