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No A/C. No phone in the room to call lobby or room service. No accountability. No help from staff. Didn't clean the room twice. Horrible experience. Location is not as advertised either. Very sketchy at night, so come back before dark. See pictures: an open "bathroom", right downstairs, at the corner of the steet.

Stayed 2 nights facing the river room. Very roomy and AC was working really nice, as Europe was experiencing unusual heat wave. Location is one of the best place to stay.

Our stay at Juliana Hotel Brussels was wonderful! The front desk staff was incredibly kind, welcoming, and helpful throughout our stay. The dinner at the restaurant was absolutely spectacular, and the breakfast was honestly amazing — everything was delicious and beautifully prepared. The hotel has a great atmosphere and excellent service overall. We truly enjoyed our experience and would definitely return!

Exceptional design!

We stayed in an 'annex' across the road from the main hotel. Whilst the entrance to the annex felt very uninviting, the room itself was perfectly acceptable. We had booked for 3 adults - there was a double bed, a single bed, and a sofa bed, with a kitchenette, air conditioning and a small outside area which suited the one of us who is a smoker! The air conditioning was very welcome because there was a heatwave, nearing 40C. The staff were very pleasant. Breakfast was adequate if not too elaborate. Would recommend and would stay there again. The location was good.

The room was very clean and everything that a traveler may need is in the room.The price is affordable.The staff are very helpful,polite and courteous.The location is easy to find.

Beautiful

First, this comment applies to all hotels in Ghent, if you are traveling in the summer time and you need AC, I highly recommend calling ahead your hotel and directly point blank ask if they have AC. I speak from a bad experience. And by AC I mean your room will not be cooler than 68 degrees Fahrenheit at best (or 20 to 25 Celsius). Now regarding, The Ghent River Hotel, this hotel has AC in each room which is a must in the summer time. The hotel is in an excellent location. You can walk everywhere. However, beware that you need an Uber or Taxi ride, these ride shares might not be able to reach you depending on the hotel location. The Ghent River Hotel is right at the end of the allowed area. We stayed in a 3 bed room that was very spacious and clean. The overall state of the hotel is that while modern, some things are outdated. For example, the elevators are very cramped and slow. The rugs in the common hallways are outdated. Some walls could use some maintenance and in the rooms the furniture is early 2000s to mid 2010s. Also, bring your charger or wall plug in connector as there are no modern USB charging stations in the rooms. also, beds are rather hard so if you are expecting a soft bad beware of this. The staff is exceptionally friendly and helpful. So this made up for some of the other details that were not as polished. Overall it was great value for the cost. As a family, we would stay again at this hotel and would recommend.