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Hotel Balsa Inn

3.0 star property

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Photo gallery for Hotel Balsa Inn

Street view
Reception
Property entrance
Bar (on property)
Street view

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services
  • Bar
$95
Dec 29 - Dec 30

Explore the area

View in a map
Cajamarca 555, Puno, Puno, 51
  • Place, Puno Cathedral
    ‪2 min walk‬
  • Place, Puno Plaza de Armas
    ‪2 min walk‬
  • Place, Pine Park
    ‪5 min walk‬
  • Airport, Juliaca (JUL-Inca Manco Capac Intl.)
    ‪127 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | Premium bedding, down comforters, in-room safe, individually decorated

Standard Double Room

10.0 out of 10
Exceptional
(1 review)
  • 377 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

View from room

Standard Twin Room

8.0 out of 10
Very good
(2 reviews)
  • 377 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Triple Room

Standard Triple Room | Premium bedding, down comforters, in-room safe, individually decorated

Standard Triple Room

10.0 out of 10
Exceptional
(2 reviews)
  • 431 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Quadruple Room

Quadruple Room | Premium bedding, down comforters, in-room safe, individually decorated

Quadruple Room

  • 334 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Single Room

Premium bedding, down comforters, in-room safe, individually decorated

Single Room

8.0 out of 10
Very good
(1 review)
  • 320 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Classic Triple Room, 1 Bedroom, Accessible

Premium bedding, down comforters, in-room safe, individually decorated

Classic Triple Room, 1 Bedroom, Accessible

  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Deluxe Duplex, 1 King Bed, Accessible

Deluxe Duplex, 1 King Bed, Accessible | Premium bedding, down comforters, in-room safe, individually decorated

Deluxe Duplex, 1 King Bed, Accessible

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Single Room Standard

Premium bedding, down comforters, in-room safe, individually decorated

Single Room Standard

  • Sleeps 1

View all photos for Double Room Standard

Premium bedding, down comforters, in-room safe, individually decorated

Double Room Standard

  • 322 sq ft
  • Sleeps 2

View all photos for Triple Room Standard

Premium bedding, down comforters, in-room safe, individually decorated

Triple Room Standard

  • Sleeps 3

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About this property

Hotel Balsa Inn

3-star Puno hotel with restaurant
This smoke-free hotel features a restaurant, a bar/lounge, and a coffee shop/cafe. Free buffet breakfast, free WiFi in public areas, and a free manager's reception are also provided. Other amenities include a business center, concierge services, and dry cleaning.
Hotel Balsa Inn offers 28 air-conditioned accommodations with safes and hair dryers. Each accommodation is individually decorated. Beds feature down comforters and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Public areas are equipped with complimentary wired and wireless Internet access.

This 3-star property offers access to a business center and meeting rooms. This business-friendly hotel also offers tour/ticket assistance, concierge services, and laundry facilities. For a surcharge, the property provides an area shuttle within 20 km and an airport shuttle (available 24 hours).

Hotel Balsa Inn is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:00 AM and 9:00 AM. A complimentary manager's reception is offered each day.
Las Totoras - This restaurant serves breakfast and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free offsite parking
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 20 km
  • Train station pick-up shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Las Totoras

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • Built in 2003
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Individual decor
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: PEN 50
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for PEN 35 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Peru Value-Added Tax (VAT) at 18%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Peru. The exemption applies only to stays in Peru not exceeding 60 days.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: PEN 90 per vehicle (one-way)
  • Late check-out fee: PEN 50 (subject to availability)
  • Rollaway bed fee: PEN 35 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
Property Registration Number 20406129129

We should mention

Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law; payments cannot be split between currencies
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Alcohol is not permitted at this property

Property is also known as

Balsa Puno
Hotel Balsa Inn
Hotel Balsa Inn Puno
Hotel Balsa Inn Puno
Balsa Puno
Hotel Hotel Balsa Inn Puno
Puno Hotel Balsa Inn Hotel
Hotel Hotel Balsa Inn
Balsa
Hotel Balsa Inn Puno
Hotel Balsa Inn Hotel
Hotel Balsa Inn Hotel Puno

Hotel Balsa Inn Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 51 out of 137 reviews
Rating 8 - Good. 60 out of 137 reviews
Rating 6 - Okay. 20 out of 137 reviews
Rating 4 - Poor. 4 out of 137 reviews
Rating 2 - Terrible. 2 out of 137 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

nisha

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This is a property of two halves. Staff are excellent, friendly and helpful. Great location of hotel. Our room (3 single beds) was right by entrance to dining hall, the shower ‘window’ opened into staff hall and where public caught elevator to their rooms. The bathroom was covered in mould (ceiling, shower etc) the shower would was woeful, freezing cold one second and billing hot the second. The bedroom ‘window’ couldn’t be opened as backed onto staff quarters.
Stayed 2 nights in Aug 2025

10/10 Excellent

Silvia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent, quiet place close to everything
Stayed 3 nights in Jul 2025

10/10 Excellent

Corey, Colorado Springs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first time to Puna, but I hit the jackpot when I booked the Hotel Balsa Inn. Close to the main plaza and the main thoroughfare with all kinds of shops and restaurants, the hotel is super convenient to all that Puna has to offer. My room was clean and comfortable, and the spacious bathroom was particularly noteworthy (hot showers are sometimes hard to find in Peru!). Everyone at the front desk was incredibly helpful -- food recommendations, arranging tours, facilitating laundry services, etc. The breakfast buffet was a highlight -- lots of freshly-prepared options to start your day on a good note. If I ever return to Puno, I won't need to do a search for accommodations -- the Hotel Balsa Inn will be my first and only reliable choice.
Stayed 4 nights in Aug 2025

10/10 Excellent

Nikolai

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

10/10 Excellent

ALEJANDRO, FORT LAUDERDALE

Stayed 1 night in May 2025

8/10 Good

Myungjong

Traveled with family
Liked: Cleanliness, staff & service
Seem ok but no air conditioner and the water was shut down in the morning.
Stayed 1 night in Jan 2025

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2025

8/10 Good

Danhua

Liked: Property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Roxanna

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel bien ubicado, con calentador, caja fuerte en el cuarto, heater un plus, desayuno basico poco personal en la cocina no habia nada de desayunar a las 6:30 no contaron la gente que se estaban quedando en el hotel, pero por lo demas todo bien.
Stayed 2 nights in Sep 2024

6/10 Okay

Divina

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2024

8/10 Good

Wayne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

MARTIN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in May 2024

10/10 Excellent

freddy

Liked: Cleanliness
Ok
Stayed 2 nights in Nov 2023

10/10 Excellent

Pablo Hernan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

JING XIANG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Deborah

Traveled with group
As expected for the price and decent location for the central plaza and port. We had arranged an early check in for 7am, and arrived a bit earlier, but were able to access our room. Decent sized twin beds. Room was a bit dated and the only window was out into the main corridor so couldn't really have the curtain open. Generally seemed clean, but the floor was a bit grubby. We had to leave early in the morning before breakfast, but they kindly arranged a breakfast for us to takeaway.
Stayed 1 night in Jul 2023

10/10 Excellent

Ilan

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for what you pay. Clean and decent breakfast. You cannot get more for the price.
Stayed 1 night in Jun 2023

10/10 Excellent

shi-yu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

2/10 Terrible

Yu

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Terrible experience with their brokered taxi service. We ordered private taxi service from JUL airport to Puno via the hotel. We waited at the arrival gate until we were the last passengers left and the driver never showed us. I called the hotel multiple times, they either couldn't understand my questions in English, or deliberately led me wait without giving any response. We finally decided to take the shared van and I left a message to the hotel on Expedia where I did the booking, and the hotel staff never checked my message (not read) even after our checkout. Our check-in was also not very smooth. They couldn't find the key to our room and after 5 min of futile search had to give us another one. Our room is really weird, there is no ventilation fan in bathroom so it had a small window/opening towards outside. Except in our room it that opening was to the corridor! That raised some privacy concerns. Buffet breakfast is fairly basic but for this price no complaints. Overall I just can’t recommend a hotel that can’t keep up its promises/services especially when it was mostly relied upon.
Stayed 2 nights in Sep 2022

10/10 Excellent

Bonnie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hot and powerful shower

Read the review by a Japanese traveler, he was right, this hotel has powerful hot water shower. Only block away from the main square. Lots of restaurants and at least four ice cream shops!
Stayed 1 night in Apr 2022

8/10 Good

Ramesh

Liked: Cleanliness, staff & service, property conditions & facilities

worth it

good hotel, but compact rooms. very close to main area.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

Perfect
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Good stay
Stayed 2 nights in Mar 2019

8/10 Good

Lanette

Liked: Cleanliness, staff & service, property conditions & facilities

Okay hotel

This hotel was decent. It was a close walk to the central plazas and shopping but very very noisy!
Stayed 1 night in Jul 2018

8/10 Good

Richie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort