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Lago Santo Vacation Packages

Excellent innkeeper (Giovani). Sincerely helpful. Room was spacious and clean at a good value

Staffs were kind and helpful

The staff was extremely helpful. The breakfast was excellent. The location was perfect for sightseeing. Our room was clean and comfortable. There are a lot of steps and no elevator, but we knew that in advance.

Most modern hotel that I’ve found in the Bologna area, staff are excellent

The staff were brilliant -Sandro at breakfast and Maria Sara on reception, very helpful and nothing was too much trouble. Probably some others as well but I didn’t get the names. Would stay again.

Unfortunately, this was the most disappointing hotel stay of our vacation through France, Spain, and Italy. We booked one night here before our early morning flight to London, expecting a comfortable place to rest. Upon entering Room #306, we immediately found that the air conditioning was not working despite temperatures of around 90°F (32°C). We also noticed two portable fans already in the room, suggesting the hotel was aware of the issue before our arrival. The room also had a strong musty odor. We reported the problem immediately and asked to be moved to any available room with working air conditioning, even if it meant our family of four sharing a smaller room. The front desk initially questioned whether the AC was actually broken, but after inspecting the room themselves, they confirmed it was not functioning. Unfortunately, there was no maintenance available, and no alternative room was offered. What made the experience even more disappointing was the lack of empathy. Instead of understanding our situation, the lady manager on duty responded with an ungracious attitude and an unpleasant stare, leaving us feeling like our concerns were an inconvenience. With an early flight the next morning, we had no choice but to book another hotel at our own expense and pay for an additional taxi. This was the only hotel during our entire vacation that failed to provide the basic accommodations we had reserved. Sadly, we cannot recommend this property based on our experience.

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