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The room was clean. The breakfast had a lot of option. They have real boiled egg. They should add some sausage or bacon next time. But everything with our stay was great!!!

We had a work-related reservation, which can sometimes be challenging with multiple guests and different arrival times, but the office staff were incredibly welcoming and helpful and made the entire process so easy.

I was on the fifth floor which was cool with its vaulted ceilings, unfortunately the AC during the summer was not working, the hotel's website listed this, but Expedia didn't list this. They did put in a small portable AC unit in my room; however the exhaust wasn't installed properly so the hot air was just dumping back into my room. I did open the windows, and the room cooled that way through the night, when I exited my room to leave the hallways were very hot. The hotel itself is nice and clean the only issue was that AC problem. Vail is a very pretty and very expensive "Village" if you've never been then you will want to read up on it because it's not cheap.

Very disappointing for a five star in Vail. Biggest thing which was shocking is that they do not come and make up the room and restock coffee, etc. every day. Only for three day stays or longer. Can’t remember the last time I stayed at a hotel of any rating that didn’t do that. Let alone a five star. Stayed at the Sonnonalp three days later and it was a completely different experience. Stayed in an executive king with Mountain View. Lots of square footage but completely wasted. Just a giant rectangle with lots of open floor space and no character. Front desk and concierge were helpful. Lady who is tending by was very rude and obviously having a bad day. I doubt I will be back. Especially not on my own dime. There are several other options that are better.