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La Romana Vacation Packages

Rooms were clean,

Extremely Disappointing Experience Lazy River was closed. My experience at Hard Rock Hotel & Casino Punta Cana was honestly terrible. The resort is huge, and you are basically dependent on the internal train to get around. They advertise that the train comes about every 20 minutes, but that was not my experience at all. We regularly waited 25–40 minutes, and sometimes when the train finally arrived, it was already full and we had to wait even longer. Because of these delays, we were late to activities and had to deal with unnecessary stress just trying to get around the resort. For a resort of this size, transportation should be much more reliable and better organized. The food was another major disappointment. The buffet had very little variety, and much of the food simply did not taste good. Even the drinks, including the juice and soda, tasted watered down. For a resort at this price point, I expected significantly better food and beverages. The customer service was also frustrating. Staff would often say that something was not possible, only to later say they could “make an exception,” which gave the impression that the situation depended on whether they were going to receive a better tip. That kind of experience leaves a very bad impression. Overall, I found the resort disappointing in transportation, food, drinks, and customer service. For the money spent, I expected a much better experience. Unfortunately, I would not recommend this resort and would not retur