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Hotel Los Lagos Spa & Resort

3.5 star property
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Photo gallery for Hotel Los Lagos Spa & Resort

Indoor pool, 11 outdoor pools, pool umbrellas, sun loungers
Front of property
Villa, 2 Bedrooms, Mountain View | Private kitchenette
Lake
Villa, 2 Bedrooms, Mountain View | Balcony

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Hot Tub
  • Bar
  • Pool
  • Room service
  • Spa
$178
includes taxes & fees
Sep 3 - Sep 4

Explore the area

View in a map
6 km oeste del Parque Central, Área del Volcán Arenal, La Fortuna, 21007
  • Los Lagos Hot Springs
    ‪2 min walk‬
  • Kalambu Hot Springs
    ‪14 min walk‬
  • Baldi Hot Springs
    ‪16 min walk‬
  • La Fortuna (FON-Arenal)
    ‪11 min drive‬

Room options

View all photos for Superior Room, Mountain View

Superior Room, Mountain View | In-room safe, free WiFi, bed sheets

Superior Room, Mountain View

9.2 out of 10
Wonderful
(43 reviews)
  • 646 sq ft
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds OR 2 Queen Beds and 2 Twin Futons

View all photos for Standard Room, Accessible, Mountain View

In-room safe, free WiFi, bed sheets

Standard Room, Accessible, Mountain View

9.2 out of 10
Wonderful
(112 reviews)
  • 431 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed

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About this property

Hotel Los Lagos Spa & Resort

3.5-star La Fortuna hotel close to Baldi Hot Springs
This smoke-free hotel features 11 outdoor pools, a full-service spa, and an indoor pool. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a restaurant, a nightclub, and a bar/lounge. Housekeeping is available on request.
Hotel Los Lagos Spa & Resort offers 96 air-conditioned accommodations with safes and hair dryers. Plasma televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

11 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a waterslide and a hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Fangus. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily. There are hot springs on site.
Hotel Los Lagos Spa & Resort features a full-service spa, hot springs, and 11 outdoor swimming pools. Dining options at the hotel include a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

This 3.5-star property offers access to a business center and 2 meeting rooms. Event facilities measuring 5382 square feet (500 square meters) include conference space. This family-friendly hotel also offers an indoor pool, a children's pool, and a nightclub. For a surcharge, the property provides a roundtrip airport shuttle and an area shuttle. Onsite self parking is complimentary.

Hotel Los Lagos Spa & Resort is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:30 AM and 9:30 AM.
Las Palmas - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Las Palmas

Things to do

  • 11 outdoor pools
  • Children's pool
  • Full-service spa
  • Hiking/biking trails
  • Horseback riding/rentals
  • Hot springs
  • Hot tub
  • Indoor pool
  • Nightclub
  • Waterslide
  • Ziplining

Family friendly

  • 11 outdoor pools
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 5,382 square feet of conference space
  • Business center

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot springs
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible shuttle
  • No elevator
  • Pool access ramp on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 6:00 AM - 10 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Los Lagos Spa & Resort
Hotel Los Lagos Spa & Resort Fortuna
Los Lagos Spa
Los Lagos Spa Fortuna
Hotel Los Lagos Spa Resort La Fortuna
Hotel Los Lagos Spa Resort
Los Lagos Spa La Fortuna
Los Lagos Hotel Spa And Resort
Los Lagos Spa & La Fortuna
Hotel Los Lagos Spa & Resort Hotel
Hotel Los Lagos Spa & Resort La Fortuna
Hotel Los Lagos Spa & Resort Hotel La Fortuna

Hotel Los Lagos Spa & Resort Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 989 out of 1224 reviews
Rating 8 - Good. 164 out of 1224 reviews
Rating 6 - Okay. 38 out of 1224 reviews
Rating 4 - Poor. 24 out of 1224 reviews
Rating 2 - Terrible. 9 out of 1224 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Timoteo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel has the most amazing view of the volcano. Our room was on a corner in which we were able to see the sunrise and volcano. The hot springs are amazing and relaxing. The breakfast was delicious and had many items to choose from. The rooms are a bit outdated but clean. Very close to downtown La Fortuna.
Stayed 2 nights in Jun 2025

10/10 Excellent

alberto, gilbert

Liked: Cleanliness, property conditions & facilities
Excelente Hotel !!!
Stayed 3 nights in May 2025

10/10 Excellent

Rachael

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Had several pool and thermal pool options. 2 water slides that my child loved. You can also do ziplining, horseback riding, and other tours. A beautiful lookout of arenal mountain although the view from the bottom of the resort is just as fantastic. Beautiful property. The rooms are nice and the bathroom is huge. Everybody was really friendly.
Stayed 4 nights in May 2025

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful and Fun!

Room was great, food was great, pools and activities were great. This was a highlight of our already wonderful trip. I definitely recommend. I only wish we could have stayed longer.
Stayed 1 night in May 2025

4/10 Poor

Sarah

Traveled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in May 2025

10/10 Excellent

Wei

Liked: Amenities
Nice resort and friendly staff.
Stayed 2 nights in May 2025

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The thermal pools were even better than expected. Beautiful!
Stayed 1 night in May 2025

10/10 Excellent

James

Traveled with partner
Liked: Amenities, property conditions & facilities
Property was beautiful very quiet in rooms. Pools and hot springs were nice. Enjoyed dinner buffet and breakfast both were great. Only wish they had ice available. Our room did have a refrigerator though. The viewpoint was nice.
Stayed 2 nights in May 2025

10/10 Excellent

Jennifer

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great. Spa services were amazing. Bar at pool area was great.
Stayed 3 nights in Apr 2025

10/10 Excellent

Sheila

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nuestra estadía en el hotel Los Lagos fue simplemente maravillosa. Desde el primer momento, el personal nos recibió con una sonrisa y nos hizo sentir como en casa. Las habitaciones estaban impecables, cómodas y con una vista espectacular al entorno natural. Uno de los grandes atractivos es la piscina de aguas termales, perfecta para relajarse después de un día de excursiones. La ubicación es ideal, cerca de los principales atractivos turísticos de la zona, y el restaurante del hotel ofrece una variedad deliciosa de platillos locales e internacionales. Además, el desayuno incluido fue abundante y sabroso. Sin duda, recomendaría este lugar a cualquiera que busque una combinación de comodidad, naturaleza y excelente servicio. ¡Definitivamente regresaremos!
Stayed 6 nights in May 2025

10/10 Excellent

Karma

Traveled with family
Los Lagos is an absolutely stunning property. Multiple heated pools, gorgeous flowers, and a fabulous breakfast buffet.
Stayed 1 night in May 2025

10/10 Excellent

Odette

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
My son and I had an amazing enjoying all the clean and family friendly amenities. Staff was so sweet and accommodating!
Stayed 4 nights in May 2025

10/10 Excellent

alejandro

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel and service.
Stayed 1 night in May 2025

10/10 Excellent

Jenyfer

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort we were there just for one night but the memory will last forever. Very nicely spread, thermal pools, bathrooms are spacious and super clean. Our rooms were quite large up on the hill, they offer shutlle to bring you to the pools and such, impressed with the surrounding view of the Arenal Volcano, breakfast very enriched for all taste out there, would love to go back to this place. The Resort offers early check ins and use of the facilities before and after. You will love this place, Pura Vida.
Stayed 1 night in May 2025

10/10 Excellent

Ruoxu

Stayed 2 nights in May 2025

10/10 Excellent

Miriam, Galloway

Liked: Amenities, property conditions & facilities
Highly recommend beautiful place with private road to lookout points.
Stayed 3 nights in May 2025

10/10 Excellent

Bryan, Homestead

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place 100% recommend
Stayed 2 nights in May 2025

8/10 Good

Britney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was expnsive nd had many activities, good breakfast and friendly staff. Had issues with no AC for almost 2 days to get moved to a new room and the new room was more dated and needed a refresh but we made it work. Would recommend based on hot springs options,and staff!
Stayed 3 nights in May 2025

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great resort our favorite

Stayed 3 nights in May 2025

10/10 Excellent

Marzena, Wood Dale

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel and grounds were excellent. Cleanliness was great as well the staff in the restaurant and bar were also wonderful. The staff in the reception could use some client service training. Some of them were a bit rude and did not provide all of the details of the property when we first checked in. We were expecting to feel welcome and have someone greeting us with some enthusiasm and energy and instead we felt like we were bothering her when we first checked in. Just a reminder for some customer service training for the reception staff.
Stayed 5 nights in May 2025

10/10 Excellent

Amber

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great pools for kids and wonderful hot pools. Very cool only complaint would be the pol bar music was bad subwoofer just kills the music. Better music would be wonderful. The breakfast really great and the dinner food was good as well. I would stay again.
Stayed 3 nights in May 2025

10/10 Excellent

Jayde

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful pools and views! Gardens and grounds were gorgeous and the restaurant and bars were lovely
Stayed 4 nights in May 2025

10/10 Excellent

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous views, beautiful landscape, clean and cool room, loved the hot springs, great service, great breakfast. Highly recommended!
Stayed 2 nights in May 2025

10/10 Excellent

Roxana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Natalie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The grounds are gorgeous! Lanscaping in the resort is beautiful. You cant beat the volcano views. The hot springs on site are also great. The rooms seem outdated, the decor feels like its from the 80s. The rooms feel very sterile. Stay here for the hot springs, views, & proximity to everything in la fortuna.
Stayed 2 nights in May 2025