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TH AC WAS NOT WORKING. I ASKED THE FRONT DESK AND WAS TOLD THAT IT WAS TOO HOT AND THE AC COULD NOT KEEP THE ROOM COLD. AT NIGHT I HAD TO OPEN THE WINDOW S TO BE ABLE TO GO TO SLEEP

Beautiful and grand hotel, spacious room, great views, best breakfast I have ever had in luxurious hotels. Great location about 10 - 15 minutes walk to the main train station. Love this hotel and definitely will return when we are in Interlaken again

The staff were friendly but unfortunately the impression I got from them is that the hotel ownership does not care to make things right when problems arise. We stayed in the 3 bedroom 2.5 bath apartment for 4 nights and on the 3rd night we noticed hot water was running out. No biggie since we were all able to shower except the last person. The 4th evening and night we had no hot water, and this persisted into the morning of our checkout. As per the staff, the ownership offered no compensation for the inconvenience of not being able to shower on our evening / morning and also not being able to do laundry. I had contacted the hotel staff about the hot water in the evening of our 4th night but there was no one available to help us out. I didn't get a response from them until around 9am the next morning which was too late as we were already preparing to check out. At $1500/night this was completely unacceptable but no recourse was provided. The rest of the stay was okay, but definitely not worth $1500/night. The rooms need repainting and the bathroom showers have tons of mold and mildew in the grout between tiles on the wall.

This hotel is close to the Bern main station (about 7 minutes walk). Safe neighborhood, very friendly staff, and breakfast has a wide variety of options of cheeses, pastries, and other Swiss foods. I will definitely come back to this hotel in the future trip to Switzerland.

All so wonderful!

This is a beautiful old hotel located a short distance from the Interlaken Ost station. It suffers from its age, however, Small elevators. No apparent air conditioning and spotty wifi in the rooms. The staff was very helpful and the hotel is popular with international guests. It's a good jumping off point for visits to nearby hamlets in the region.