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The room was not swept clean. You will see hair strands, candy wrappers on the edge of the bedside table. The floorings are really untidy. The toilet paper is 1/4 of the regular rolls. They can’t provide towels right away. No wash cloths at all. No ice vending machine. A fridge that was not switched on. A TV without a remote. A cloudy and rusty swimming pool floor. Very dissatisfied;( I cancelled next stay for Christmas. Never recommend this place.. Such a mess;(

Room was clean, but cramped. Staff were very friendly, not many amenities however location was unbeatable. For a 4 night stay with 2 guys it was serviceable, however I wouldn’t recommend for a large group or long stay.

Nice staff

The hotel offers a truly memorable stay, blending comfort with a distinct sense of character that sets it apart from standard accommodations. From the moment of arrival, the atmosphere feels warm and thoughtfully designed, with staff who are attentive without being overwhelming.

We were excited to come to this hotel because it was advertise as a luxury boutique hotel in Beverly Hills. It's not when we checked in. We were given our room for two people, and there was no door to the bathroom. My partner requested another room, but was told that they don't have a room available. The other person said all all their rooms don't have bathroom doors. It was very inconvenient. Another huge inconvenience with the parking situation. I believe part of the reason why I chose this hotel was that parking was reasonable only to find out when we checked in that there are no parking on the premises that we had to park to park around the block in an office building and they charge $40 first day . There was no welcome drink as advertised when we checked in . There was no room service. The restaurant was not open nor the bar nor the coffee shop all they have is a water dispenser in the lobby. This is not the luxury Beverly Hills boutique that I expected.

Room was clean, and the staff was very kind and helpful.