I recently stayed at this hotel and had several disappointing experiences.
One of the main issues was having to request fresh towels every single day, even though I had clearly indicated that I wanted daily towel service. This seemed to either surprise or bother a particular front desk staff member, which made me feel uncomfortable for asking for something that should be standard.
The first room we were given had a very strong and unpleasant smell, as if someone had eaten a specific type of food in the room and it had not been properly cleaned or ventilated. It was overwhelming. I brought this to the attention of the front desk, and they did change my room. However, in doing so, I had to give up an upper-level room with a nice view for a lower-level room where I could clearly see into the windows of the neighboring hotel. I actually saw guests changing clothes in full view from my window, so I had to keep the curtains shut during my stay.
On a positive note, the breakfast staff were kind, attentive, and welcoming. Their service was the highlight of the stay.
The hotel is in a good location, but that alone did not make up for the frustrating experience with the rooms and the poor service at the front desk.