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Resorts World Awana

4.5 star property

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Experience the stunning atrium with its vibrant underwater scenes and panoramic views from the surrounding balconies.
Welcome to our lobby, featuring a high ceiling, reception desk, and comfortable seating area.
Relax in this stylish living room with a flat-screen TV, comfortable sofa, and sliding glass door leading to a balcony.
Enjoy a city view from the large window, with two single beds and a small dining area.
Enjoy a meal at Flavours Cafe, offering a variety of dining options in an urban setting.

Reviews

7.2 out of 10
Good

Popular amenities

  • Breakfast available
  • Room service
  • Parking available
  • Bar
  • Gym
  • Housekeeping

Explore the area

Map
Km13, Genting Highlands, Genting Highlands, Pahang, 69000
  • Genting Highlands Premium Outlets
    ‪10 min walk‬
  • Genting Skyway
    ‪5 min drive‬
  • Genting SkyWorlds Theme Park
    ‪8 min drive‬
  • Subang (SZB-Sultan Abdul Aziz Shah)
    ‪54 min drive‬

Room options

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3.8 out of 5, Good, (121)
$120 nightly
The price is $120 total
includes taxes & fees
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About this property

Resorts World Awana

4.5-star Genting Highlands hotel close to Genting Highlands Premium Outlets
2 restaurants, a golf course, and an outdoor pool are available at this hotel. Free WiFi in public areas, a free area shuttle, and a free theme park shuttle are also provided. Additionally, a fitness center, a poolside bar, and 3 coffee shops/cafes are onsite.
Resorts World Awana offers 410 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Premium satellite television is provided.

Bathrooms include complimentary toiletries, hair dryers, and toothbrushes and toothpaste. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 3 outdoor tennis courts. In addition to an outdoor pool, other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a golf course, Resorts World Awana features outdoor tennis courts and an outdoor pool. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at one of the 3 coffee shops/cafes. The property also has a snack bar/deli. A poolside bar is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4.5-star property consist of a business center and limo/town car service. This luxury hotel also offers a fitness center, a children's club, and barbecue grills. Onsite parking is available (surcharge).

Resorts World Awana has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Resorts World Awana has 2 restaurants serving lunch and dinner.
Room service is available.

Languages

English

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle
  • Free casino shuttle
  • Free theme park shuttle
  • Limo/town car service
  • Secured, covered self parking on site (MYR 18 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: MYR 36 for adults and MYR 18 for children
  • 2 restaurants
  • 3 coffee shops/cafes
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Flavours Cafe

Things to do

  • 18-hole golf course
  • 24-hour pool access
  • 3 outdoor tennis courts
  • Archery
  • Children's club
  • Golf
  • Golf driving range
  • Gym
  • Outdoor pool
  • Playground
  • Shopping

Family friendly

  • Children's club
  • Free area shuttle
  • Free theme park shuttle
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center

Outdoors

  • Barbecue grill
  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

There is no front desk at this property
The host will greet guests on arrival
This property doesn't offer after-hours check-in
At check-in, guests must provide a record of full COVID-19 vaccination
Guests providing vaccine records must have received complete COVID-19 vaccination at least 28 days prior to check-in
For any questions, please contact the property using the information on the booking confirmation
The Genting Highlands Theme Park will be closed for renovation until further notice.

Renovations and closures

The following facilities or services will be unavailable from September 23 2023 to September 19 2025 (dates subject to change):
  • Swimming pool

Access methods

Host will greet you

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 100 per stay
  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MYR 36.00 for adults and MYR 18.00 for children
  • Covered self parking fee: MYR 18.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

24-hour pool access
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Awana Genting Highlands
Resorts World Genting Awana Hotel Genting Highlands
Awana Hotel Genting Highlands
Hotel Awana
Awana Genting Highlands Hotel Genting Highlands
Awana Resort Genting Highlands
Awana Genting Highlands Hotel
Resorts World Genting Awana Hotel
Resorts World Genting Awana Genting Highlands
Resorts World Genting Awana
Resorts World Awana Resort Genting Highlands
Resorts World Awana Resort
Resorts World Awana Genting Highlands
Awana Hotel
Resorts World Awana Hotel
Resorts World Awana Genting Highlands
Resorts World Awana Hotel Genting Highlands

Resorts World Awana Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 154 out of 854 reviews
Rating 8 - Good. 344 out of 854 reviews
Rating 6 - Okay. 228 out of 854 reviews
Rating 4 - Poor. 74 out of 854 reviews
Rating 2 - Terrible. 54 out of 854 reviews

7.2/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Antonius

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay. Loved the bed and pillows

We stayed for 3 nights and loved this hotel. Reviews suggest it is run down and tired. This was not our experience at all. My only issues were pre arrival. It was not clear at all how to get to the hotel. Cable car? This hotel is actually in the mid hills and you do not need a cable car to get here. You can arrive by bus to the GPO (shops) near the hotel. Then you can either use hotel shuttle bus or use a Grab. The shuttle runs every hour. Leaves the hotel on the hour and from the GPO on the half hour (no service at 7.30pm). The bus is small and it is first come first served. No room for big luggage. Grab cost us 20RM with luggage so we were happy. Soem say you can walk from the GPO to the hotel but I would not recommend it. The traffic is horrendous and the hills are very steep. You get one free cable car ticket per room - not per person. There are shops and restaurants at the GPO but there are so many more at the top of the mountain but the cost is higher. The restaurants in the Awana hotel are good. The Awana Bio Park is not fully open yet as it is undergoing major renovation. Hopefully the Biopark will be fully operational by early 2025. It should be amazing when fully open. Meantime you can take a nature walk with Pat and/or Eddie for 20RM per person at 9am each day. Two hour walk.
Stayed 3 nights in Sep 2023

8/10 Good

Chuan Thiam

Stayed 3 nights in Feb 2023

10/10 Excellent

Lili

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and warm service

There was nice and warm welcome from awana staff. Very good service. Me and my child feel comfortable and safe. Many event in this hotel from morning until night for any ages. The big size bed enough for us. This hotel is near outlet and food place.
Stayed 1 night in Jun 2023

6/10 Okay

Michelle

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Expensive. But the room quality is not there
Stayed 1 night in Jun 2023

10/10 Excellent

Nio

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in May 2023

2/10 Terrible

Peter

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Whilst I do like Resorts World Awana, my enjoyable experience quickly became extremely painful due to the Car Park situation. Upon returning to the Car Park at around 3am, I had no option but to use touch-n-go to access the carpark (no alternative option as I'm not a "gold" RW member). The next day, I realized that my TnG balance was RM 6 short of the required balance. Seeking a solution, the staff was extremely unhelpful. The solution was to do a 90min round-trip to the Premium Outlets (via bus shuttle at 1hr intervals) to top-up the card at 7-11 and retrieve the car, as no other option was seemingly available. Since we wanted to use the car immediately, we ended up walking to 7-11, which is a painful uphill journey. Overall, this put a huge dampener on the experience, and is frankly terrible customer support and a lousy customer experience. If your hotel car-park ONLY takes TnG, at least have some reasonable option for top-up, or an alternative way to help customers retrieve their car in emergencies (e.g., cash). This whole thing was really dumb and unacceptable
Stayed 1 night in Apr 2023

8/10 Good

KIM FONG

Traveled with family
Liked: Cleanliness, staff & service
We had a good stay at Awana. The environment is cleaned. We booked 2 rooms for 3Nights. However, one of our balcony's door's is not able to lock securely. The free shuttle bus frequency of 1 hour interval is too long.
Stayed 3 nights in Apr 2023

8/10 Good

Ali

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not worth the money

For the price paid I expected more. I had an executive room but it wasn't that glamorous and to get hot water in the shower you had to turn the knob in the cold direction which was confusing.
Stayed 1 night in Jan 2023

8/10 Good

MOHD SHAHRIN BIN

Stayed 2 nights in Jan 2023

8/10 Good

Jesslin

Stayed 2 nights in Dec 2022

8/10 Good

Abhijeet, Singapore

Traveled with family
Liked: Cleanliness
Staff & Service should be better

8/10 Good

Kate

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel room is clean and spacious but pillow is too slow; personal view. Enjoyed the cool air, may consider Awana again when next visit Genting.

6/10 Okay

Devaprasad

Traveled with family
Disliked: Staff & service, amenities
Weather was a pleasant surprise.

8/10 Good

Fumito

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious & clean room. Transport to Outlet is available. But frequency & capacity of transport bus was limited. Ordered Aglio Olio pasta at the restaurant located in opposition of reception. It was too spicy. Nevertheless, overall evaluation was good. V

10/10 Excellent

rabhi

Stayed 1 night in Jan 2023

10/10 Excellent

ALAN

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The property has been upgraded and the food and service is excellent. Keep it up!!

6/10 Okay

Jenny

Traveled with group
Liked: Room comfort
Disliked: Property conditions & facilities

Poor Maintenance

The hotel is spacious. Can feel the fresh air. I think due to pandemic period, there’s plenty of upgrade and improvement needed for the hotel. In the room, the soap dispensers were rusty. The kettle was also rusty and I have it changed. The wardrobe is giving way. I stayed on the 22nd floor with a balcony. The room has many many small insects and flying ants.
Stayed 1 night in Dec 2022

10/10 Excellent

NAZIMA BINTE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

8/10 Good

Senen

8/10 Good

mandee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room size is good with 2 queens bed nice for 4pax reasonable price. Room is bright and clean. I like the new look of Awana, gym is equipped with technogym and have a yoga room with mirror. Restaurant ambient is nice, facing pool wt live band. Food is good. Weekend roast not bad. Happy hour is a good deal! Used to get check out gift (flower/plant) is lovely! But not this trip. cons: mosquitoes at lobby waiting area. construction noise

6/10 Okay

Yen Ting

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The housekeeping of the room not properly done, lots of ants on the table and when asked for makeup room they only made the bed but not clean up the room. The variety of the breakfast limited, which is not worth the money

2/10 Terrible

Eileen

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Poor experience at Awana

Room wasn’t ready till after 5.30pm n had issues with no heated shower. Was promised 25th floor by Assistant front desk Manager Ms Kay but was given 19th floor instead. There’s only 1 free mini shuttle bus to outlet mall which runs every hour but all guests needed transfer which made the wait unbearable. Hotel does not provide bag storage service after checking out of hotel which is frustrating when u needed to get something at the mall quickly before leaving the hotel totally which is really unacceptable.
Stayed 3 nights in Nov 2022

8/10 Good

kai see

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good with the low season price at RM205. The hotel room was newly renovated with greenery view but the public toilet at the lobby was very old and no water supply. Very poor maintenance car park, no lift access to the hotel lobby, feeling unsafe. Bad facilities if you pay at normal room price where might charge at least RM300 - 400/night. Two dining restaurants at the hotel but a slightly expensive with the portion (Awana garden hotpot restaurant) but the view and environment were good.
Stayed 1 night in Nov 2022