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PARKROYAL COLLECTION Kuala Lumpur

5.0 star property

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Photo gallery for PARKROYAL COLLECTION Kuala Lumpur

Outdoor pool, open 7:00 AM to 8:00 PM, free cabanas, sun loungers
Minibar, in-room safe, blackout drapes, iron/ironing board
Lobby
Exterior
2 bars/lounges, lobby lounge

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
$136
includes taxes & fees
Dec 4 - Dec 5

Explore the area

View in a map
Jalan Sultan Ismail, Kuala Lumpur, 50250
  • Place, The Exchange TRX
    ‪5 min walk‬
  • Place, Berjaya Times Square
    ‪5 min walk‬
  • Place, Pavilion Kuala Lumpur
    ‪7 min walk‬
  • Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪53 min drive‬

Room options

View all photos for Lifestyle Premier King

Lifestyle Premier King | Minibar, in-room safe, blackout drapes, iron/ironing board

Lifestyle Premier King

9.0 out of 10
Wonderful
(24 reviews)
  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Lifestyle Premier Double Double

Lifestyle Premier Double Double | Minibar, in-room safe, blackout drapes, iron/ironing board

Lifestyle Premier Double Double

8.8 out of 10
Excellent
(8 reviews)
  • 344 sq ft
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for COLLECTION Club King

COLLECTION Club King | Minibar, in-room safe, blackout drapes, iron/ironing board

COLLECTION Club King

9.0 out of 10
Wonderful
(13 reviews)
  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for COLLECTION Club Premier King

COLLECTION Club Premier King | Minibar, in-room safe, blackout drapes, iron/ironing board

COLLECTION Club Premier King

9.0 out of 10
Wonderful
(13 reviews)
  • 388 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for COLLECTION Club Premier Double Double

COLLECTION Club Premier Double Double | Minibar, in-room safe, blackout drapes, iron/ironing board

COLLECTION Club Premier Double Double

8.0 out of 10
Very good
(13 reviews)
  • 388 sq ft
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for Urban Suite

Urban Suite | Minibar, in-room safe, blackout drapes, iron/ironing board

Urban Suite

9.4 out of 10
Exceptional
(3 reviews)
  • 570 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Lifestyle Suite

Lifestyle Suite | Minibar, in-room safe, blackout drapes, iron/ironing board

Lifestyle Suite

10.0 out of 10
Exceptional
(1 review)
  • 667 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Urban Deluxe King

Urban Deluxe King | Minibar, in-room safe, blackout drapes, iron/ironing board

Urban Deluxe King

8.0 out of 10
Very good
(26 reviews)
  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Urban Deluxe Twin

Urban Deluxe Twin | Minibar, in-room safe, blackout drapes, iron/ironing board

Urban Deluxe Twin

7.2 out of 10
Good
(15 reviews)
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for COLLECTION Club Premier Twin

COLLECTION Club Premier Twin | Minibar, in-room safe, blackout drapes, iron/ironing board

COLLECTION Club Premier Twin

  • 391 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Signature Family Suite

Signature Family Suite | Children's theme room

Signature Family Suite

  • 538 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Urban Family Suite

Urban Family Suite | Minibar, in-room safe, blackout drapes, iron/ironing board

Urban Family Suite

9.4 out of 10
Exceptional
(3 reviews)
  • 538 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

View all photos for Urban Deluxe Queen

Minibar, in-room safe, blackout drapes, iron/ironing board

Urban Deluxe Queen

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Signature Family Suite

Children's theme room

Signature Family Suite

  • 2 bedrooms
  • City view
  • Sleeps 2
  • 1 Queen Bed and 2 Twin Bunk Beds

View all photos for Signature Family Suite

Children's theme room

Signature Family Suite

  • 2 bedrooms
  • City view
  • Sleeps 2
  • 1 Queen Bed and 2 Twin Bunk Beds

View all photos for Signature Family Suite

Children's theme room

Signature Family Suite

  • 2 bedrooms
  • City view
  • Sleeps 2
  • 1 Queen Bed and 2 Twin Bunk Beds

View all photos for Signature Suite

Signature Suite | Minibar, in-room safe, blackout drapes, iron/ironing board

Signature Suite

  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Lifestyle Premier Suite

Lifestyle Premier Suite | Minibar, in-room safe, blackout drapes, iron/ironing board

Lifestyle Premier Suite

  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for PARKROYAL COLLECTION Suite

PARKROYAL COLLECTION Suite | Minibar, in-room safe, blackout drapes, iron/ironing board

PARKROYAL COLLECTION Suite

  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

PARKROYAL COLLECTION Kuala Lumpur

5-star hotel in Bukit Bintang
A full-service spa, an outdoor pool, and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include 2 bars/lounges, a 24-hour fitness center, and a poolside bar.
PARKROYAL COLLECTION Kuala Lumpur offers 527 air-conditioned accommodations with minibars and safes. 50-inch Smart televisions come with premium digital channels.

Bathrooms include bathrobes, bidets, complimentary toiletries, and hair dryers. This Kuala Lumpur hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
St Gregory Spa has 5 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
In addition to a full-service spa, PARKROYAL COLLECTION Kuala Lumpur features an outdoor pool and a 24-hour fitness center. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

10 meeting rooms are available. This Art Deco hotel also offers a rooftop terrace, spa services, and multilingual staff. Guests can use the outdoor pool at a partner property. Onsite parking is available (surcharge), along with a car charging station.

PARKROYAL COLLECTION Kuala Lumpur is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Thyme All-Day Dining - Onsite restaurant. Reservations are required.
Botanist Lounge & Bar - This lobby lounge serves light fare only. Happy hour is offered. Reservations are required. Open daily.
Skye Chill - This poolside bar serves light fare only. Happy hour is offered. Open daily.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Covered self parking on site (MYR 2.20 per day)
  • Valet parking on site (MYR 40 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 85 for adults and MYR 42.50 for children
  • 2 bars/lounges
  • A poolside bar
  • A restaurant

Restaurants on site

  • Botanist Lounge & Bar
  • Skye Chill
  • Thyme All-Day Dining

Things to do

  • 24-hour gym
  • Full-service spa
  • Outdoor pool
  • Outdoor pool (guest access)
  • Shopping mall
  • TV in common areas

Family friendly

  • Dining table
  • In-room crib
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms

Outdoors

  • Free pool cabanas
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (43 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch smart TV with premium digital channels

Food and drink

  • 24-hour room service
  • Dining table
  • Electric kettle
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 162 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MYR 85 for adults and MYR 42.50 for children
  • Covered self parking fee: MYR 2.20 per day
  • Valet parking fee: MYR 40 per day
  • Rollaway bed fee: MYR 162 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Pool access available from 7:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

Kuala Lumpur Parkroyal
Parkroyal
Parkroyal Hotel
Parkroyal Hotel Kuala Lumpur
Parkroyal Kuala Lumpur
Kuala Lumpur Parkroyal Hotel
Parkroyal Kuala Lumpur Hotel Kuala Lumpur
PARKROYAL Kuala Lumpur Hotel
PARKROYAL Kuala Lumpur
PARKROYAL COLLECTION Kuala Lumpur Hotel
PARKROYAL COLLECTION Kuala Lumpur Kuala Lumpur
PARKROYAL COLLECTION Kuala Lumpur Hotel Kuala Lumpur

PARKROYAL COLLECTION Kuala Lumpur Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 486 out of 868 reviews
Rating 8 - Good. 232 out of 868 reviews
Rating 6 - Okay. 90 out of 868 reviews
Rating 4 - Poor. 39 out of 868 reviews
Rating 2 - Terrible. 21 out of 868 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Annette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are wonderful and helpful
Stayed 3 nights in Aug 2025

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love staying here

Wonderful escape stay with sensational staff throughout the facility. We love the pool deck and the collection club staff and facilities Great location to explore KL by foot and the trains
Stayed 5 nights in Aug 2025

10/10 Excellent

Hwan Chin

Liked: Cleanliness, staff & service, property conditions & facilities
Location is convenient, 6 minutes walk from drop off point of coach ride. Near shopping malls like Lot 10, Pavilion, and eateries and restaurants. Service staff are friendly and helpful. I love the buffet breakfast, great spread!
Stayed 2 nights in Aug 2025

10/10 Excellent

Yvonne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is centrally located: walking distance to both high end and affordable shopping from Seven 11 to Channel. About 2 minutes walk to Times Square which mimics the hustle and bustle of NYC (As a New Yorker, I felt at home ). I often went out at 1am to grab snacks or food, and I felt safe. Area was clean
Stayed 4 nights in Aug 2025

6/10 Okay

Jennifer

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
The stay started off wonderfully well with a lovely welcome for our Silver Anniversary stay. Club lounge was perfect and the staff there initially very attentive. The room was clean and well appointed. Sadly we had constant door slamming throughout the stay, the day we attended the pool, the bar staff failed to show up on time and we could not order beverages not food. Staff in the lounge were clearly overwhelmed with volume and we were quite frankly ignored. Ricky however was superb. Unescorted children in the lounge were not a welcome sight. Our last morning on check out we sat and waited and waited and waited…. No staff. And when I asked the catering crew for assistance we were ignored. A real disappointment to what was such a special visit for us. I’ll feed back directly to the hotel.
Stayed 4 nights in Aug 2025

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding service

Great location. Very friendly staff special thanks to hardworking housekeeping staff Malik and F & B Manager Nicholas Betok who greets guests at breakfast buffet with his smile and friendly chat. Buffet has wide selection of local and international cuisines.
Stayed 5 nights in Aug 2025

10/10 Excellent

Biletsky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and accommodating. Room is clean, comfortable and comes with lots of amenities.
Stayed 1 night in Aug 2025

8/10 Good

Chiew Wah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good. But crossing roads are not safe. Drivers don't always follow traffic lights. Internet in room is ok.But watching Netflix on TV is a pain.Always freezes and lose signal.
Stayed 6 nights in Aug 2025

10/10 Excellent

Mohamed Fazlee

Stayed 1 night in Aug 2025

4/10 Poor

Bernard, surrey

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2025

6/10 Okay

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
This is not a five star hotel. It has a very nice foyer, but the rooms leave a large amount of room for improvement. The beds are rock hard, like sleeping on the floor, now this is common n SE Asia, however, a five star property shold cater to all guests, having pillow tops for the beds woud go a long way to make the stay and sleeping enjoyable, these can be added or removed at the request of guests, not too much to ask for the price that is paid. The inernet was average and the televisions almost unwatchable due to poor signal and the voices not synching with the screen, again for a five star property these things should work.The lighting in the bathroom area is terrible. The lighting i so bad that the only place where you can actually see your face properly in the mirror is to use the mirror above the toilet, I don't know how women use the bathroom mirror for makeup, I had a hard enough time shaving and brushing my hair. On a positive, the pool and gym area are nice. Overall, an average stay, to be honest, there are better hotels for cheaper in the area. A disappointing stay for the high price.
Stayed 6 nights in Jul 2025

10/10 Excellent

Tien Luon

Stayed 1 night in Aug 2025

6/10 Okay

RONI

Business traveler
Liked: Cleanliness, amenities
First, the bad news : 1. Check in experience was bad. Chaos. People keep cutting you off because there is no system for queueing 2. The hallway on the 19th floor smell like a full blooded construction zone, very strong paint odor. It appears very clean, though 3. No water in the shower. Need to call someone engineering/maintenence to help pull the water plug, which is unnecessary in the first place as the shower area only has a single hand shower 4. The maintenance staff only arrive after 2 calls and 30 minutes later 5. The wall panel/partition between the bed and the lavatory area keeps vibrating whenever my next door neighbor flushes his/her toilet. This is my biggest gripe as the vibration keeps waking me up from my sleep 6. The smart TV sometimes has problem with its Chromecast function. It connects to my advice with minimal trouble but then the screen would either go blank or turn into a screen saver mode The good news : 1. Newly renovated, with nice and inviting lobby bar 2. Room was clean, bed comfy and linens spotless. Plenty of pillows too which is a big plus point 3. The hotel advertised my room as King Deluxe, however the bed was very narrow. Struggle to call it a Queen at best 4. Room has a special filtered, potable water tap, a very nice and concrete green initiative 5. Hotel has a nice fitness facility and a good size pool on the sixth floor
Stayed 1 night in Aug 2025

10/10 Excellent

Saud

Stayed 1 night in Jul 2025

10/10 Excellent

Amjad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central lovely and clean rooms
Stayed 2 nights in Aug 2025

6/10 Okay

Gary

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Lovely
Stayed 2 nights in Jul 2025

10/10 Excellent

Rashidah

Stayed 3 nights in Jul 2025

10/10 Excellent

Jeff

Stayed 3 nights in Jul 2025

10/10 Excellent

JITEN

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels we had stayed during our trip to Malaysia. Would definitely rest stay at this location again on a visit and would recommend to the entire family and friends. Thank you to the amazing staff and all the other services provided by the staff.
Stayed 5 nights in Jul 2025

10/10 Excellent

Rihdwan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Susan

Stayed 5 nights in Jul 2025

10/10 Excellent

Rosario

Traveled with partner
Liked: Cleanliness
Very friendly and welcoming. Great place to stay.
Stayed 4 nights in Jul 2025

8/10 Good

Alexander, Montreal

Stayed 4 nights in Jul 2025