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HOTEL MYSTAYS Fuji Onsen Resort

3.0 star property

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Photo gallery for HOTEL MYSTAYS Fuji Onsen Resort

Public bath
Exterior
1 bedroom, in-room safe, free WiFi, bed sheets
Interior entrance
Lobby sitting area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • 24/7 front desk
  • Laundry
  • Air conditioning
$124
Sep 15 - Sep 16

Explore the area

View in a map
Arakura 2654, Fujiyoshida, Yamanashi, 403-0011
  • Fuji-Q Highland
    ‪5 min walk‬
  • Mt. Fuji Panoramic Ropeway
    ‪2 min drive‬
  • Lake Kawaguchi
    ‪3 min drive‬

Room options

View all photos for Family Triple Mt.Fuji View Upper Floor (5F-6F)(Eco Plan - No Cleaning Service), Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Family Triple Mt.Fuji View Upper Floor (5F-6F)(Eco Plan - No Cleaning Service), Non Smoking

  • 280 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Bed

View all photos for Comfort Twin Room, Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Comfort Twin Room, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 248 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Triple Room, Mt.Fuji View (Eco Plan - No Cleaning Service), Non Smoking

View from room

Family Triple Room, Mt.Fuji View (Eco Plan - No Cleaning Service), Non Smoking

  • 279 sq ft
  • Mountain view
  • Sleeps 3
  • 1 Twin Bed and 2 Large Twin Beds

View all photos for Standard Double Room, Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Standard Double Room, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Quadruple Room, Mt.Fuji View (Eco Plan - No Cleaning Service), Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Family Quadruple Room, Mt.Fuji View (Eco Plan - No Cleaning Service), Non Smoking

  • 312 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 2 Large Twin Beds

View all photos for Standard Twin Room (Eco Plan - No Cleaning Service)

1 bedroom, in-room safe, free WiFi, bed sheets

Standard Twin Room (Eco Plan - No Cleaning Service)

9.0 out of 10
Wonderful
(2 reviews)
  • 204 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, Mt.Fuji View (Eco Plan - No Cleaning Service), Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Standard Double Room, Mt.Fuji View (Eco Plan - No Cleaning Service), Non Smoking

  • 172 sq ft
  • Mountain view
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Double Room (Eco Plan - No Cleaning Service)

1 bedroom, in-room safe, free WiFi, bed sheets

Standard Double Room (Eco Plan - No Cleaning Service)

10.0 out of 10
Exceptional
(1 review)
  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Mt.Fuji View Upper Floor (5F~7F)(Eco Plan - No Cleaning Service), Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Standard Twin Mt.Fuji View Upper Floor (5F~7F)(Eco Plan - No Cleaning Service), Non Smoking

  • 194 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Comfort Twin Room, Mt. Fuji View, Upper Floor (Eco Plan - No Cleaning Service), Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Comfort Twin Room, Mt. Fuji View, Upper Floor (Eco Plan - No Cleaning Service), Non Smoking

  • 236 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Comfort Twin Room (Eco Plan - No Cleaning Service)

1 bedroom, in-room safe, free WiFi, bed sheets

Comfort Twin Room (Eco Plan - No Cleaning Service)

  • 236 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Twin Room, 2 Bedrooms, Accessible, Non Smoking, Eco Plan - No Cleaning Service

1 bedroom, in-room safe, free WiFi, bed sheets

Twin Room, 2 Bedrooms, Accessible, Non Smoking, Eco Plan - No Cleaning Service

  • 299 sq ft
  • 2 bedrooms
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Standard Twin Room, Mt.Fuji View (Eco Plan - No Cleaning Service), Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Standard Twin Room, Mt.Fuji View (Eco Plan - No Cleaning Service), Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 204 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room, Ground Floor (Eco Plan - No Cleaning Service)

1 bedroom, in-room safe, free WiFi, bed sheets

Standard Twin Room, Ground Floor (Eco Plan - No Cleaning Service)

  • 236 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room, Mt.Fuji View, Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Standard Twin Room, Mt.Fuji View, Non Smoking

8.4 out of 10
Very good
(9 reviews)
  • 194 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Mt.Fuji View Upper Floor (5F~7F), Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Standard Twin Mt.Fuji View Upper Floor (5F~7F), Non Smoking

  • 194 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Standard Double Mt.Fuji View Upper Floor (5F~7F)(Eco Plan - No Cleaning Service), Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Standard Double Mt.Fuji View Upper Floor (5F~7F)(Eco Plan - No Cleaning Service), Non Smoking

  • 172 sq ft
  • Mountain view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double Mt.Fuji View Upper Floor (5F~7F), Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Standard Double Mt.Fuji View Upper Floor (5F~7F), Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 172 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Quadruple Mt.Fuji View Upper Floor (5F-6F), Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Family Quadruple Mt.Fuji View Upper Floor (5F-6F), Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 258 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 2 Large Twin Beds

View all photos for Standard Double Room, Mt.Fuji View, Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Standard Double Room, Mt.Fuji View, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 172 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Standard Twin Room, Non Smoking

9.6 out of 10
Exceptional
(10 reviews)
  • 194 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room, Non Smoking, Ground Floor

1 bedroom, in-room safe, free WiFi, bed sheets

Standard Twin Room, Non Smoking, Ground Floor

8.6 out of 10
Excellent
(4 reviews)
  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Comfort Twin Room, Mt. Fuji View, Upper Floor, Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Comfort Twin Room, Mt. Fuji View, Upper Floor, Non Smoking

  • 237 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Quadruple Room, Mt.Fuji View, Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Family Quadruple Room, Mt.Fuji View, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 301 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 2 Large Twin Beds

View all photos for Twin Room, 2 Bedrooms, Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Twin Room, 2 Bedrooms, Non Smoking

  • 291 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Family Quadruple Mt.Fuji View Upper Floor (5F-6F)(Eco Plan - No Cleaning Service), Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Family Quadruple Mt.Fuji View Upper Floor (5F-6F)(Eco Plan - No Cleaning Service), Non Smoking

  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 2 Large Twin Beds

View all photos for Family Triple Room, Mt.Fuji View, Non Smoking

View from room

Family Triple Room, Mt.Fuji View, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 280 sq ft
  • Mountain view
  • Sleeps 3
  • 1 Twin Bed and 2 Large Twin Beds

View all photos for Family Triple Mt.Fuji View Upper Floor (5F-6F), Non Smoking

1 bedroom, in-room safe, free WiFi, bed sheets

Family Triple Mt.Fuji View Upper Floor (5F-6F), Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 280 sq ft
  • Mountain view
  • Sleeps 3
  • 1 Twin Bed and 2 Large Twin Beds

View all photos for Standard Double Mt.Fuji View Upper Floor

1 bedroom, in-room safe, free WiFi, bed sheets

Standard Double Mt.Fuji View Upper Floor

  • Sleeps 2

View all photos for Family Quadruple Room with Mt.Fuji View

1 bedroom, in-room safe, free WiFi, bed sheets

Family Quadruple Room with Mt.Fuji View

  • Sleeps 4

View all photos for Standard Twin Room 1F

1 bedroom, in-room safe, free WiFi, bed sheets

Standard Twin Room 1F

  • Sleeps 2

View all photos for Comfort Twin Mt.Fuji View Upper Floor

1 bedroom, in-room safe, free WiFi, bed sheets

Comfort Twin Mt.Fuji View Upper Floor

  • Sleeps 2

View all photos for Comfort Twin Room

1 bedroom, in-room safe, free WiFi, bed sheets

Comfort Twin Room

  • Sleeps 2

View all photos for Family Triple Mt.Fuji View Upper Floor

1 bedroom, in-room safe, free WiFi, bed sheets

Family Triple Mt.Fuji View Upper Floor

  • Sleeps 3

View all photos for Family Fourth Mt.Fuji View Upper Floor

1 bedroom, in-room safe, free WiFi, bed sheets

Family Fourth Mt.Fuji View Upper Floor

  • Sleeps 4

View all photos for Standard Double Room with Mt.Fuji View

1 bedroom, in-room safe, free WiFi, bed sheets

Standard Double Room with Mt.Fuji View

  • Sleeps 2

View all photos for Accessible Twin Room

1 bedroom, in-room safe, free WiFi, bed sheets

Accessible Twin Room

  • Sleeps 2

View all photos for Standard Twin Room With Mt.Fuji View

1 bedroom, in-room safe, free WiFi, bed sheets

Standard Twin Room With Mt.Fuji View

  • Sleeps 2

View all photos for Standard Double Room

1 bedroom, in-room safe, free WiFi, bed sheets

Standard Double Room

  • Sleeps 2

View all photos for Standard Twin Mt.Fuji View Upper Floor

1 bedroom, in-room safe, free WiFi, bed sheets

Standard Twin Mt.Fuji View Upper Floor

  • Sleeps 2

View all photos for Standard Twin

1 bedroom, in-room safe, free WiFi, bed sheets

Standard Twin

  • Sleeps 2

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About this property

HOTEL MYSTAYS Fuji Onsen Resort

3-star Fujiyoshida hotel walkable to Fuji-Q Highland
A full-service spa, a restaurant, and laundry facilities are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, a front-desk safe, and a reception hall are onsite.
HOTEL MYSTAYS Fuji Onsen Resort offers 159 air-conditioned accommodations with safes and slippers. 43-inch flat-screen televisions come with digital channels.

Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with hot springs/mineral springs. The spa is open daily.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). The ryokan bathing area is open from 5:00 AM to 11:00 PM. There are indoor hot springs and outdoor hot springs open between 3:00 PM and 11:00 PM. The temperature in the hot springs is set to 108°F.

The hotel offers a restaurant. Wireless Internet access is complimentary. HOTEL MYSTAYS Fuji Onsen Resort features a full-service spa and hot springs. This hot springs hotel also offers a vending machine, laundry facilities, and a front-desk safe. Limited complimentary onsite parking is offered on a first-come, first-served basis, and a car charging station is available.

HOTEL MYSTAYS Fuji Onsen Resort has designated areas for smoking.

A hosted evening meal is available for a surcharge daily.
シェフズレシピ - This restaurant serves breakfast and dinner.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 2,420 for adults and JPY 1,210 for children
  • A restaurant
  • Hosted evening meal available daily for a fee of JPY 6,050

Restaurants on site

  • シェフズレシピ

Things to do

  • 2 indoor/outdoor hot springs
  • Full-service spa

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Outdoors

  • In the mountains
  • On a lake

Full-service spa

  • 2 indoor/outdoor hot springs
  • Hot springs open from 3:00 PM - 11:00 PM
  • Hot springs water temperature - 108 ºF
  • Indoor hot spring
  • Outdoor hot spring
  • Public bath open from 5:00 AM - 11:00 PM
  • Public indoor mineral hot springs (onsen)
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (43 inch wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 7 floors
  • Built in 2016
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Guests with food allergies should contact this property in advance.
This property's restaurant is open for dinner from 6-9 PM (last order at 8:30 PM).​
This property’s breakfast service is available only by reservation and must be requested in advance of arrival.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 2420 for adults and JPY 1210 for children
  • Hosted evening meal: JPY 6050

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The public bath is open from 5-10 AM and 3-11 PM daily.

We should mention

Hot springs access available from 3:00 PM to 11:00 PM
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

HOTEL MYSTAYS Fuji Onsen Resort Fujiyoshida
MYSTAYS Fuji Onsen Fujiyoshida
MYSTAYS Fuji Onsen
Hotel MYSTAYS Fuji
HOTEL MYSTAYS Fuji Onsen Resort Fujiyoshida
MYSTAYS Fuji Onsen Fujiyoshida
MYSTAYS Fuji Onsen
Hotel HOTEL MYSTAYS Fuji Onsen Resort Fujiyoshida
Fujiyoshida HOTEL MYSTAYS Fuji Onsen Resort Hotel
Hotel HOTEL MYSTAYS Fuji Onsen Resort
Hotel MYSTAYS Fuji
Hotel MYSTAYS Fujiyama
Mystays Fuji Onsen Fujiyoshida
Mystays Fuji Onsen Fujiyoshida
HOTEL MYSTAYS Fuji Onsen Resort Hotel
HOTEL MYSTAYS Fuji Onsen Resort Fujiyoshida
HOTEL MYSTAYS Fuji Onsen Resort Hotel Fujiyoshida

HOTEL MYSTAYS Fuji Onsen Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 656 out of 1114 reviews
Rating 8 - Good. 284 out of 1114 reviews
Rating 6 - Okay. 119 out of 1114 reviews
Rating 4 - Poor. 34 out of 1114 reviews
Rating 2 - Terrible. 21 out of 1114 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Georgia

Liked: Amenities, property conditions & facilities
The property was just what we needed. Close to all public transport routes, about a 15 minute walk from the express highway bus terminal from Tokyo. The bed was hard and felt really small and the air conditioning could really only be full blast and freezing cold or you had to turn it off…there was no in between.
Stayed 3 nights in May 2025

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Should have gym facilities & minerals water provided not everyone can drink diff countries tap water
Stayed 2 nights in May 2025

10/10 Excellent

Tristan

Stayed 2 nights in May 2025

8/10 Good

Vivian Myhoa

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful
Stayed 2 nights in May 2025

8/10 Good

Phuong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious room, good view, nice onsen and amenities provided
Stayed 3 nights in May 2025

8/10 Good

Francis

Stayed 1 night in May 2025

10/10 Excellent

isabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Hsuan Wei

Stayed 1 night in Apr 2025

10/10 Excellent

Min Chul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view! Was great place to stay while visiting Kawaguchiko to see Mt Fuji. Close to train station and hence to nearby tourist spots. Public bath wasn't hot enough, but still warm and had the mountain view which was nice. Would love to stay again!
Stayed 1 night in Apr 2025

4/10 Poor

Yara, plant city

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Best view of mt fuji ! But the rooms really dirty , very dusty , walls dusty, tissue box was covered in stains , no amenities in thr room , found hair in the bed !
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A night in Mt Fuji

We had a fabulous room and the full view of Mt Fuji is presented from the room.
Stayed 1 night in Apr 2025

10/10 Excellent

Christina

Stayed 1 night in Apr 2025

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Not suitable for travellers with dietary needs

Unfortunately they were unable to accommodate our dietary requirements and were not willing to point out which food was free from the allergen at the buffet. The location is also not ideal for those wanting to visit lake kawaguchiko, it’s quite a walk and the public transport is infrequent. We relied heavily on taxis.
Stayed 2 nights in Apr 2025

6/10 Okay

Jacquelyn

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The food was extremely overpriced for a mediocre buffet and you have to purchase a meal ticket at least 24 hours in advance, which is a bit inconvenient. The bidet was so covered in mold that the water could not even come out (thank goodness because that wouldve been gross). The staff was nice and pleasant but i would not recommend this hotel unless you are on a budget
Stayed 3 nights in Apr 2025

10/10 Excellent

Mary grace

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

4/10 Poor

SIQI

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
First thing is upon arrival we entered the lobby and it didn’t feel welcoming at all while we checked in with the front desk. Then we get to the room and we found garbage on one of the bed and one of the towel had some sort of lip stick mark on it. However besides from the first night the cleaning staff did a good job cleaning our room. Overall our stay wasn’t too pleasant. The front desk staff never greeting us once and the room felt extremely cramped.
Stayed 3 nights in Apr 2025

10/10 Excellent

Carol, abingdon

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay there, huge buffet
Stayed 3 nights in Apr 2025

10/10 Excellent

Sarah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Review

Had a great experience! Amazing view and amazing onsen.
Stayed 1 night in Apr 2025

10/10 Excellent

Norma or Fraser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing stay. Everything was first class
Stayed 3 nights in Apr 2025

8/10 Good

Latoya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good views of Mt Fuji but the place is not near any food options and reservations have to be made for buffet. I was not told this at check in and they told me they sold out of seats. They did accommodate me as a solo traveler and the food was ok. Otherwise front desk is nice. They helped me get a taxi to the train station
Stayed 1 night in Apr 2025

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, clean and well located. Staff very helpful. However there were quite a few children running and making noise on my floor late at night. I would have hoped that this would be addressed but it was not.
Stayed 2 nights in Apr 2025

6/10 Okay

Diana R

Liked: Cleanliness, property conditions & facilities

Almost good

This place has a view of MT Fuji but it is largely blocked by the roller coaster and electrical lines, the photos of the onsen show views of the mountain but it is impossible to see the mountain while sitting in the bath as the windows are blocked. The worst part was that we were unable to control the temperature of our room without paying for it. The rooms were small. The breakfast was good. Also, this hotel is not near the lake area.
Stayed 2 nights in Apr 2025

10/10 Excellent

Mitzie

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
excellent customer service, beautiful property, nice onsen and amenities, but found a used wet towel when we checked in, in our room :(
Stayed 1 night in Apr 2025

8/10 Good

Matthew, Ilford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We appreciated the kind staff and comfortable room and beds at this property, and that it gave us easy access to nearby restaurants and Fuji viewpoints. No trouble at all with parking, and an enjoyable hot spring bath upstairs for guests to enjoy. The restaurant did get extremely busy for breakfast and we had to wait a short time to get our seats, would suggest going very early (before 7) or toward the end (after 830). I would also suggest to the hotel to have all the food covered behind sneeze guards as there were a few guests carelessly coughing near the food and we avoided certain dishes as a result, until replacements were brought out.
Stayed 2 nights in Mar 2025

2/10 Terrible

Jessica

Stayed 3 nights in Apr 2025