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Kilmarnock Vacation Packages

Efficient check in process

The hotels elevator was broken, and there is no one to help carry your luggage up the stairs and I'm 69 yrs. old! There was no exhaust fan in the bathroom, they need to throw away all of the carpet and get tile because the carpet is dirty, there was a hole in my ceiling so I stuffed it with paper. Breakfast is good and the front desk employees are good.

The room size and dog friendliness were the best things about the hotel. The staff was very friendly, too. On the downside: the room wasn’t super clean. The floors had too much cleaning product and were slippery. The body soap container in the shower was empty on day one and despite letting them know, remained empty throughout our three day stay (they did hand us a few small hand soaps at the front desk to tide us over), the upholstery was worn, the windows which were 100% sealed with a double pain for noise, had cobwebs and housekeeping didn’t come one day (no idea why). As far as services go, again very friendly staff, but the hotel bar didn’t know how to make a basic martini, didn’t have tonic for a vodka tonic and the morning drip coffee (which was not free) was terrible. Overall, there’s a lot of potential, a beautiful park across the street, decent restaurants in walking distance, but it needs an upgrade and some staff oversight.

Place needs a complete renovation. faucets were loose in tub and sink. Dirty elevator and main floor.

Booked room thru Expedia. Expedia charged my card $158. Get to hotel. They say room is booked but they only received $38. They said I have to pay the balance. I left. Still awaiting refund.