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Kilmarnock Vacation Packages

Very clean, and smelled wonderful. Only reason for Four instead of Five is no place to sit in the room, except the bed. There’s room for one. Overall I’d recommend it.

Excellent resort. Amenities were great.

This was an amazing place and was priced very reasonably.

Room was clean and fine, the rest of the hotel not so much. The lobby was being redone, and only 1 of the 2 elevators worked, and that one felt and sounded as though it could go out at any time. Many of the ice machines were also broken, so people meandered around with their buckets searching for ones that worked. Breakfast was nothing special. Scrambled eggs, waffles you can make yourself and put some syrup on, cereal, the tiniest yogurt I’ve ever seen, bread, bagels with no cream cheese, juice, coffee, and greasy sausages. The maid came to the door before 9 on Sunday morning, luckily we had the lock on so she couldn’t come in and wake my grandson. I feel we could have saved money and gone to a cheaper hotel for the same quality, so we were disappointed. The ads make it look wonderful, but it’s not all that. When the maid did come to the room we were told she only had 1 rag and 1 roll of tp and couldn’t get more because it was time for her to leave. Front desk staff were usually in a chair at the back texting, so we had to wait for them to finish their conversation. Won’t stay here again.

There was nothing unique or special about the stay. My husband has a service dog which the proper documentation was provided at check in a waiver was signed as well, the next morning the room phone rings asking what type of service did the dog provide, that shouldn’t matter what type of service she provided you was shown proof. So my husband went to the front desk to clear up the issue the employee behind the desk(Male) cursed my husband told him sign the damn paper at this point they’re going back and forth I simply told my husband to call the police to the property. The police arrived listened to the complaint and told us there was nothing staff could do to or stay of charge us for the animal. This was a very horrible experience not only did we have a issue the female staff got into a very verbal disturbing disagreement with the quest in the room next to ours to be mangers it was very unprofessional…

The ac didn’t work at all and there was a nail sticking out in our floor I was given a hammer to address the situation