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This property was simply beautiful. Meticulously kept rooms. Staff was excellent. Zero complaints

the resort was beautiful. loved the pool the kitchen was very nice .very clean. Eiden was very nice and helpful...activity director Karen was awsome and very helpful . making sure all our activities were set up. due to mother nature the beach was not available but there were other beaches near by. karen booked us a tour to check out the Mayan ruins and cave tubing with lunch included. we had an awsome time.....Eddy and Mike {tour guides} were really cool and made sure everyone was comfortable and was having a great time ,they also were very knowledgeable

The resort is situated beach front and the view is beautiful. We were there during slow season so certain things weren't open or limited. The food was great! The Pool was wonderful. Service was a little slow but I think it was from lack of staff since it was slow season. The staff were pleasant and helpful. Our room was perfect our family of 5. 3 adults 2 children. Air conditioning worked great. There was trouble getting into our room when we arrived due to faulty key issues. The resort itself could use some repairs. The pool lights were out, some outdoor lights were out, coffee maker was broken. We advised the front desk but wasn't fixed while we were there. The rug is main living area had huge stain on it and should have been replaced. The wood flooring in the outdoor areas was a little hazardous boards were loose in many areas and my grandson even stepped on a rusted screw that had come out of one (fortunately it didn't cut him). Rooms were cleaned daily. While we enjoyed our stay I can't say for I would stay there again unless some upgrades were done.

We were the only guests on the property which we found to be odd. You couldn’t eat outside or sit on the beach because of the insects. On the positive side, the staff was outstanding, and tended to our every need. The snorkeling was spectacular and the best we’ve ever experienced. Our guide and captain the best.