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We arrived at the Alexis hotel after 2 am for our reservation for jukyb22nd 2024. I had called ahead to the property informing them that we had a late boat crossing and it would take us until after 1am for sure to get there and the lady I spoke to verified the reservation and said it was no problem for us to arrive late as the room was ALREADY PAID FOR thru Expedia. The boat was delayed arriving and it ended up being after 2am before we arrived. When we got there, there was no reception, we had to call a local phone number for someone to come and give us our keys…I though ok no biggie but when she arrived she proceeded to tell us very angrily that they did NOT have a reservation for us that was booked. I showed her my confirmation number through Expedia and then she proceeded to tell me that “we don’t deal with EXPEDIA and that there was no room available for the night” We were tired, and left with nowhere to stay so we had to sleep in our car which was neither SAFE nor COMFORTABLE. Upon talking to a few locals there and a few friends from home we heard horror story after horror story of them giving away peoples rooms that were paid for leaving customers in out situation. Upon requesting a refund from them the lady at the desk told us a flat out NO. I would SERIOUSLY RECONSIDER HAVING THEIR LISTING UNDER TOUR BANNER NAME. I use Expedia often without issue but this time I am out money and sleep 😡 Any help from you would be greatly appreciated Jason Pelley

The room was very clean & private and the pool and views were great.

Our stay at Vertali was made truly special by the outstanding customer service. Every member of the team was warm, welcoming, and genuinely committed to making our vacation memorable. From the moment we arrived until the day we left, we felt cared for and appreciated. A very special thank you to Kiki, whose kindness, professionalism, and positive energy stood out every single day. She consistently went above and beyond and made us feel like valued guests rather than just another room number. I’d also like to recognize the incredible breakfast team. Their friendliness and attention to detail did not go unnoticed. Exceptional service is what transforms a great hotel into an unforgettable experience, and the team at Vertali did exactly that. Thank you for making our holiday so enjoyable. We will consider back again and create beautiful memories at Ventali.

We had a spectacular time at Akrotiri Hotel. The hospitality was above and beyond. Breakfast included every morning and high quality. Lena and her husband were incredibly welcoming. The room was very clean and well maintained. The tile in the bathroom was beautiful and the shower itself was wonderful. Now for the view. We were told we would have a panoramic view and we couldn’t have had anything more beautiful to wake up to. The terrazzo was also well maintained and enjoyable to sit on in the mornings. We had a drying rack for clothing which was helpful. The bus is very close to the hotel and was convenient to get on and off of. Lena’s husband offered to drive us to town a few times which was extremely generous. Again, above and beyond hospitality. When they say arrive as a guest, leave as a friend, they mean it. When I have the chance to return, we will absolutely be staying at Hotel Akrotiri.

Manolis, María, Chris, Yanna and the entire Cretan dreams family made our stay exceptional. They truly made our first trip to Greece memorable. The hotel food was amazing and very close to our amenities.

It was an amazing experience at the resort. The food was excellent, and the staff were friendly, attentive, and welcoming. We especially enjoyed the beautiful pool area and beach. A few small improvements would make the experience even more consistent with a five-star hotel: adding extra towel or robe hooks in the shower area, installing a hygienic shower in the bathroom, and providing a capsule coffee machine in the room. The location is also very convenient—just a short taxi or bus ride from Platania, with many restaurants and shops. Overall, we had a wonderful stay!

Je recommande cet hôtel, elle est bien placée extrêmement propre comme place. Le personnel est vraiment fantastique tout est très bon.