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Kampung Sungai Pinang Vacation Packages

Star suites is what happens when accommodation is designed with social media in mind not guests. Looks great in photos, but the real experience falls way short. Our room was neither what was advertised nor fit to stay in. We will be raising a complaint. The room was advertised as premium and described as having one twin room and one queen sized room. Photos showed two light and airy rooms with views over the city plus a well equipped living area. The "queen bedroom" appeared to be a walk in wardrobe with a standard single (not queen) jammed in . Nothing else, because there was no room for anything else. The doors, switches and controls clearly show this was never intended as a room let alone the one advertised. To make the room worse, plumbing for the floor above ran through the room. Every toilet flush or use of shower sounded like a waterfall in the room. Waking us every 10 minutes. The room was also dirty. Old food from past guests on the floor. Sheets didn't fit the bed. I spend 25+ nights a year in hotels/aparthotels. My two at Star Suites were the worst in recent memory. We informed staff of the room issues. No-one cared. We informed staff of the noise issues - they admitted a problem but solved nothing. Also be warned that Star Suites will demand cash deposit on arrivals, which is not in the terms at all when you book. This caused significant issues for us. 2* is generous and mostly only because the location is so good.

Great location, super communication and a very helpful host. Would love to stay again. Thank you Rafi and team

I would not recommend staying here. The rooms do not look as good as the pictures. The place is not that clean and the pool is very crowded at night. I regret staying here because there were so many better hotel options in the area.

Very good location

Great location with easy access to metro or walkable to Petronas Towers. Fab food nearby too. Staff friendly and helpful and roof top swimming pool useful place to cool down.

The accomodation was really good The room we was in had an excellent view of the petrona tower

Great location in proximity to malls and KLCC. Nice pool Clean rooms and comfortable beds Amenities are lacking ( almost basic). Not much in terms of kitchen utensils. No hand towels provided. TV not showing free 2 air channels or any sports etc. Noise early in the morning disturbing sleep. Small touches are lacking. Laundry equipment is limited in the complex for the number of users.

Great Staff & customer service 10/10.