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Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$240* Per night/room Jan 29 - Jan 30

Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Amenities

Property Features

Lake Victoria Serena Golf Resort & Spa features a full-service spa, a golf course, and 2 outdoor swimming pools. Dining is available at one of the resort's 2 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include a bar/lounge and a poolside bar. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

This 5-star property offers access to a business center and limo/town car service. Event facilities measuring 29 square feet (3 square meters) include a conference center. This luxury resort also offers a children's pool, a health club, and a spa tub. For a surcharge, a shuttle from the airport to the hotel (available 24 hours) is offered to guests. Onsite self parking and valet parking are complimentary.

Lake Victoria Serena Golf Resort & Spa is a smoke-free property.

  • Children's games
  • Number of outdoor pools - 2
  • Number of spa tubs - 1
  • 24-hour front desk
  • Business center
  • Express check-out
  • Free self parking
  • Free valet parking
  • Limo or town car service available
  • Infant/toddler toys
  • Conference space size (meters) - 3
  • Number of meeting rooms - 5
  • Terrace
  • Luggage storage
  • Airport transportation - pickup (surcharge)
  • Hair salon
  • Concierge services
  • Conference center
  • Snack bar/deli
  • Total number of rooms - 124
  • Number of floors - 3
  • Number of buildings/towers - 22
  • Golf course on site
  • Golf lessons with a pro
  • Pro shop
  • Clubhouse
  • Barbecue grill(s)
  • Golf caddy
  • Number of bars/lounges - 1
  • Number of poolside bars - 1
  • Full-service spa
  • Conference space
  • Free breakfast
  • Steam room
  • Free WiFi
  • Sauna
  • Health club
  • Babysitting or childcare (surcharge)
  • Smoke-free property
  • Supervised childcare/activities (surcharge)
  • Children's pool
  • Safe-deposit box at front desk
  • Spa services on site
  • Trampoline
  • Proposal/romance packages available
  • Wheelchair accessible – no
  • Number of restaurants - 2
  • Conference space size (feet) - 29
  • Banquet hall
  • Laundry facilities
  • Golf cart
  • Garden

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Room Amenities

Lake Victoria Serena Golf Resort & Spa offers 124 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. 42-inch Smart televisions come with premium cable channels. Rooms have partially open bathrooms. This Kampala resort provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Air conditioning
  • Television
  • Wheelchair accessible
  • Free newspaper
  • Minibar
  • Coffee/tea maker
  • Daily housekeeping
  • Phone
  • Hair dryer
  • Iron/ironing board
  • In-room safe
  • Room service (24 hours)
  • Desk
  • Separate sitting area
  • Soundproofed rooms
  • Turndown service
  • Premium TV channels
  • Cable TV service
  • Free WiFi
  • Partially open bathroom
  • Connecting/adjoining rooms available
  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)
  • Towels provided
  • Bedsheets provided
  • Number of bathrooms - 1
  • Smart TV
  • Champagne service
  • Eco-friendly cleaning products provided
  • Mini-fridge
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet
  • Bathroom emergency pull cord

Parking

Free self parking , Free valet parking

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Food & Drink

A complimentary buffet breakfast is served each morning between 6:30 AM and 9:30 AM.

The Citadel Restaurant - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.

The Kigo Bar - Onsite bar.

Lake View Pool Terrace - This poolside café serves light fare only. Guests can enjoy drinks at the bar.

Courtyard Lounge - This bar serves light fare only.

SEA Restaurant - This fine-dining restaurant specializes in Asian cuisine and serves lunch and dinner. Open select days.

24-hour room service is available.

Spa Services

Guests can indulge in a pampering treatment at the resort's full-service spa, Serena Maisha Spa. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.

  • Manicures and pedicures
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking

Nearby Activities

Guests can play rounds at the 18-hole golf course. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a spa tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf lessons on site
  • Golfing nearby
  • Health or beauty spa nearby

Hotel Policies

Payment types

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: UGX 228480 per person
  • Airport shuttle fee per child: UGX 190400 (from 5 to 13 years old)
  • Rollaway bed fee: UGX 268900 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in

Check-in time ends at midnight

Check-in time starts at 12:30 PM

Minimum check-in age is: 18

Check-out

Check-out time is 10 AM

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of: Safe Travels (WTTC - Global); SGS (3rd party expert - Global); Ecolab (3rd party expert - Global); COVID-19 Guidelines (CDC); GBAC STAR Facility Accreditation (global expert); Intertek Cristal (3rd party expert - Global); COVID-19 Guidelines (WHO).

Property follows sanitization practices of COVID-19 Guidelines (CDC)

Property follows sanitization practices of GBAC STAR Facility Accreditation (global expert)

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is not available

Security system

Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)

Property follows sanitization practices of Safe Travels (WTTC - Global)

Staffed front desk

UnionPay

Guest accommodation is sealed after cleaning

Electrostatic spray is used for disinfection

Cashless transactions are available

Masks are compulsory at the property

Contactless food service / room service is not available

Reservation might be required for some facilities onsite

Property is cleaned with disinfectant

Property follows sanitization practices of Ecolab (3rd party expert - Global)

Staff wears personal protective equipment

Property follows sanitization practices of SGS (3rd party expert - Global)

Protective clothing is available to guests

Masks are available to guests

Mobile key entry is not available

Gloves are available to guests

Food service has been amended for enhanced safety

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Contactless check-in is not available

No elevators

Property confirms they are implementing enhanced cleaning measures

Individually-wrapped food options are available

Service animals not allowed

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for lunch

Individually-wrapped food options are available for dinner

Individually-wrapped food options are available through room service

Debit cards

Gap period enforced between guest stays - 48 hours

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for UGX 268900 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets or service animals allowed

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.

Reservations are required for golf tee times. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

No pets and no service animals are allowed at this property.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of: Safe Travels (WTTC - Global); SGS (3rd party expert - Global); Ecolab (3rd party expert - Global); COVID-19 Guidelines (CDC); GBAC STAR Facility Accreditation (global expert); Intertek Cristal (3rd party expert - Global); COVID-19 Guidelines (WHO).

Hotel Names

  • Lake Victoria Resort
  • Lake Victoria Serena
  • Lake Victoria Serena Kampala
  • Lake Victoria Serena Golf Resort Entebbe
  • Lake Victoria Serena Resort Kampala
  • Serena Lake Victoria
  • Serena Lake Victoria Resort
  • Serena Resort Lake Victoria
  • Victoria Serena
  • Lake Victoria Serena Hotel Kampala
  • Lake Victoria Serena Golf
  • Lake Victoria Serena Golf Entebbe
  • Lake Victoria Serena Golf Resort Kampala
  • Lake Victoria Serena Golf Resort
  • Lake Victoria Serena Golf Kampala
  • Lake Victoria Serena Resort
  • Lake Victoria Serena Golf Resort Spa
  • Victoria Serena & Spa Kampala
  • Lake Victoria Serena Golf Resort & Spa Resort
  • Lake Victoria Serena Golf Resort & Spa Kampala
  • Lake Victoria Serena Golf Resort & Spa Resort Kampala

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