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Kalamaki Vacation Packages

My husband and I were due to stay here for 4 nights at the end of last month, however our flight from Gatwick to Zakynthos were cancelled by EasyJet due to a storm/bad weather. The next flight out to the country was 2 days later. This was clearly out of our control. We contacted Expedia to ask for our money back on the hotel booking and the hotel declined to refund us stating their cancellation policy. I understand this is a business but our flights being cancelled on the day we were due to fly and check-in is clearly not our choice and a clear case of extenuating circumstances. My husband and I would’ve been prepared to stay at the hotel at another time if the refund could’ve been offered to us via another means (voucher etc) but this wasn’t offered and was an automatic NO. This decision would’ve been at the hotels discretion considering the circumstances. Very disappointed and we will now have to sought our money back by another means (insurance/bank).

No front desk staff during early hours, we called many times to the front desk no one picked up. Staff entered our room without knocking... They don't provide any adaptors which is disappointing given this is a 5-star property.

I don’t usually take the time to review my stays, but this is a must. As a traveler that booked a 5 start hotel, I am quite upset at the inaccuracy of this rating. The hotel is “nice”, but the quality is of a 3.5 star hotel (at most). There is minimal to no WiFi. We were greeted with a “used” glass of white wine (evident markings of lip stick on the glasses). Breakfast is included, but the quality of the food is suboptimal. We went for breakfast the first day, walked around the buffet area, and literally left without eating. I can go on and on, but I feel that this information is enough for anyone considering this hotel to think twice if expecting high quality. The staff was nice, but that’s not enough for a 5 star rating.

Our second time staying at St. John Villas, it is extremely restful & quiet, being on the hillside above Tsilivi itself. The trade-off for this is that there is a 10 minute walk down the hill to the town, which is pleasant enough - but not so pleasant making the return journey - the 8-10 euros for a taxi is a no-brainer! We had a couple of small issues with the villa which were dealt with immediately by the staff with no fuss. We will definitely stay here again.

great place, poor wifi, the pool is very nice, the food is good :)

The hotel looks absolutely beautiful and gives very luxurious feel. I loved the way that even when the resort was full you always had space for yourself. Food was great, cleaning staff amazing and it was also great to have access to showers if you were leaving in the afternoon after you checked out. All staff except one lady at the bar (working in the morning) were amazing and I hope I’ll see them there next time too. They really ensured that you feel like you have everything you need. Rafael and the crew were always proactive and ensuring you have space for your food, ladies at reception were amazing all of them and cleaning ladies always smiling and leaving your room so tidy. One negative as mentioned above was the lady at the bar near pool, I’m not sure if that’s her character or she’s just bored with her job but she was extremely rude to people. I witnessed this few times myself when I was standing nearby and it wasn’t pleasant experience. I overheard her complaining about the money the hotel gives her, telling off customers who just arrived that they have to pay extra for iced tea and that she doesn’t care they’re all inclusive because everyone is all inclusive (it could have been said more nicer) or rolling eyes every time she had to stand up and saw queue near bar.