8/10 Good
Hor Nam
Traveled with partner
Apr 10, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most of the hotel staff can speak English and are very professional & helpful; able to answer and help with our queries. We like it that there is LG Styler in the room and we can use it free of charge to clean our coats before we head home. There are many dining options just behind the hotel and across the road and two convenient stores.
We could easily get a taxi to airport with help of reception staff within minutes in the early morning and the airport was just 5 mins drive away.
Some areas for considerations for improvement:
It would be good that customers be informed that the temperature of air-con in the room cannot be controlled using the TV remote. It was quite stuffy for us on the first night. When we called the reception, he turned on something on the aircon but did not mention that we can adjust the temperature using the tv remote to our comfort level. The electronic panel on the wall only indicates the room temperature but temp cannot be adjusted using it.
Also the lightings in the room are controlled by the electronic panel, we were not sure how to leave a light on for the night. So we left the toilet light on, but it will eventually be turned off; kind of dark to make way to toilet.
The room layout could be improved as after putting the table and chair in between the bed and long table, there is little room to walk and could be hazard to walk round in the dark at night.
Hor Nam
Stayed 2 nights in Apr 2025
