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I will definitely will stayed at this hotel again

Very nice and updated hotel; like the location - would def stay again

Photos of the venue are completely false and misleading. The hotel is under renovation and our experience was awful from beginning to end. Rude, unaccommodating and unprofessional front desk staff, including the manager. We paid for premium rooms but were downgraded to regular rooms with no refund accommodations. Elevators, hallways and rooms were like a scene from the public housing section of the Cecil Hotel. Everything in the room looked original from when the hotel was first built. AC in room wasn't working so we called maintenance. It took a while for him to arrive, but he was fast, efficient and so apologetic for the condition of the hotel ... He was the only positive experience I had with this hotel.

Bad experience. AC was not working so kept turning off every frw hours and we had to ask for maintenance on all days we were here tonkeepncoming to turn on AC. In the end, they said they would give us a discount and take off facility fees, but when I checked out and asked for a printout to make sure, it was not taken out and the lady in front said to call a number which just directed me back to them. So I am asking for a general manager, but she said that they don’t have one on site. The whole stay was very inconvenient up to the last minute.

Our stay at the Rui was excellent. It was so clean, well maintained and the staff were so friendly. The breakfast was excellent as well. I would definately recommend staying there, because the location was perfect.

This was excellently situated. The staff greeted me warmly, and the room was spotless and well-equipped with all essentials. The happy hour was a great bonus. I highly recommend staying at the RIU and hope to return soon.