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Excellent property recommended

Clean and good service. Perfect for a couple nights 👍

La ubicación es súper buena! Se nota que el hotel ya tiene varios años operando y no lo han remodelado, pero de todas formas está bien.

Disappointing Experience at Lotte New York Palace Unfortunately, my stay at Lotte New York Palace was quite disappointing. The staff was generally rude and not helpful, and I did not receive the level of hospitality I would expect from a luxury hotel. My room was very noisy, and when I asked to be relocated, the staff was not cooperative or accommodating. The experience at the restaurant was also disappointing, with staff members being particularly rude and inattentive. For a hotel of this reputation and price level, I expected much better service and professionalism. Sadly, the overall experience did not meet the standards I would expect from Lotte New York Palace.

Great location

The Concorde was an unexpected delight!! Both our room and bathroom were amazingly spacious, comfortable and well lit. And of course immaculate! The staff went out of their way to help us in every way. The location is great too, straddling mid town and more neighborhoody options. We will stay there again for sure.