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Jalhay Vacation Packages

Room clean but very warm. Some works were ongoing but caused little disruption. Will stay again.

Rough start , I was given a twin room when I arrive instead of double room . I was put to an extension building outside the hotel . Next day I spoke to the Asian lady ( general manager) the most unhelpful manager I’ve meet . Never listen to me and she needed a customer service training - smile atleast and listen . Nice hotel but manager is a let down .

Nice hotel overall but the very slow restaurant service let it down massively

Standard Mercure. Area not great but close to railway station. Very clean and tidy

The room was clean and comfortable. We had some minor issues with the room; but the staff was very responsive to our requests. This was a very unique experience with the animation theme, which we enjoyed. It was close to the train station which was helpful to us because we arrived on the Eurostar from Paris and needed to take the ICE/DB to Berlin. We walked and took the Metro to the city center every day.

Amazing hotel, the staff were great throughout the stay and the breakfast selection and quality was fantastic.

Excellent central location with exceptional staff. Small rooms but perfectly acceptable. Could do with a little smartning for example the doors need painting. Great hotel.

Great location and a lot of restaurants nearby. Tourist spots are only 10-15 mins walk.