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The Guesthouse by the Hey Hotel

3.0 star property

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Superior Double Room | In-room safe, soundproofing, iron/ironing board, free WiFi
Standard Double Room | Bathroom | Towels
Standard Double Room | In-room safe, soundproofing, iron/ironing board, free WiFi
Family Quadruple Room | Bathroom | Towels
Daily buffet breakfast (CHF 25 per person)

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Free WiFi
  • Restaurant
$181
includes taxes & fees
Dec 1 - Dec 2

Explore the area

View in a map
Höheweg 7, Interlaken, 3800
  • Place, Hoeheweg
    ‪2 min walk‬
  • Place, Mystery Rooms
    ‪8 min walk‬
  • Place, Interlaken Casino
    ‪8 min walk‬
  • Airport, Bern (BRN-Belp)
    ‪45 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | In-room safe, soundproofing, iron/ironing board, free WiFi

Standard Double Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room | In-room safe, soundproofing, iron/ironing board, free WiFi

Superior Double Room

7.0 out of 10
Good
(16 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Quadruple Room

Family Quadruple Room | In-room safe, soundproofing, iron/ironing board, free WiFi

Family Quadruple Room

8.4 out of 10
Very good
(23 reviews)
  • Sleeps 4
  • 4 Twin Beds

View all photos for Standard Double Room

In-room safe, soundproofing, iron/ironing board, free WiFi

Standard Double Room

  • Sleeps 2

View all photos for Superior Double Room

In-room safe, soundproofing, iron/ironing board, free WiFi

Superior Double Room

  • Sleeps 2

View all photos for Family Room

In-room safe, soundproofing, iron/ironing board, free WiFi

Family Room

  • Sleeps 2

Similar properties

Exterior
The Hey Hotel
  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, 460 reviews
The Hey Hotel

About this property

The Guesthouse by the Hey Hotel

3-star Interlaken hotel, connected to a rail/subway station in Central Interlaken
This hotel features a restaurant, a bar/lounge, and free use of bicycles. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance, and a front-desk safe are onsite.
The Guesthouse by the Hey Hotel offers 60 accommodations with safes and fans. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps).

Bathrooms include bathtubs or showers. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. 3 meeting rooms are available. This Interlaken hotel also offers ski storage, tour/ticket assistance, and a front-desk safe.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
The Guesthouse by the Hey Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (CHF 15 per day)
  • Onsite parking available only on request

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: CHF 25 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Art gallery
  • Designer stores
  • Free bicycle rentals
  • Shopping mall
  • Ski passes
  • Ski storage

Family friendly

  • High chair
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 3 meeting rooms

Outdoors

  • In a nature reserve

Accessibility

  • No elevator

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Towels provided

More

  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 16

Check-out

Check-out before 11:00 AM

Special check-in instructions

The check-in location differs from the property location; go to: [Höheweg 7, 3800 Interlaken]
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CHF 100 per accommodation, per stay
  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, CHF 2.20 per person, per night. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 April - 31 October, CHF 2.50 per person, per night. This tax does not apply to children under 16 years of age.
  • Tourism fee: CHF 1.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 25 per person
  • Nearby parking fee: CHF 15 per day(7 ft away; open 24 hours)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

This property does not have elevators
Parking height restrictions apply

Property is also known as

The Guesthouse By The Hey
The Hey Hotel Guest House
The Guesthouse by the Hey Hotel Hotel
The Guesthouse by the Hey Hotel Interlaken
The Guesthouse by the Hey Hotel Hotel Interlaken

Reviews

The Guesthouse by the Hey Hotel Reviews

7.8

Good

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 138 out of 364 reviews
Rating 8 - Good. 110 out of 364 reviews
Rating 6 - Okay. 55 out of 364 reviews
Rating 4 - Poor. 37 out of 364 reviews
Rating 2 - Terrible. 24 out of 364 reviews

Reviews

2/10 Terrible

Akash

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jun 2025

6/10 Okay

Sukhdeep

Stayed 3 nights in Aug 2025

10/10 Excellent

Yuliya

Stayed 2 nights in Aug 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2025

2/10 Terrible

Abel

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Jane Marie

Liked: Cleanliness, staff & service, property conditions & facilities
We had a pleasant stay at the Hey Hotel. The staff were welcoming and very helpful (especially PASCHAL, Andrew and Olivier). the room was clean and comfortable. The only thing I would suggest is adding better lighting in the loft area. Overall, a great experience and we would stay there again.
Stayed 2 nights in Aug 2025

6/10 Okay

Naveen

It was hot summer and room didn’t have AC
Stayed 5 nights in Aug 2025

8/10 Good

Jacky

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is clean and convenient to transportation. The onlh thing we are not prepared was there is no air condition inside the room.
Stayed 2 nights in Aug 2025

10/10 Excellent

Xue

Stayed 1 night in Aug 2025

8/10 Good

Dzmitry

Traveled with partner
Liked: Cleanliness, staff & service
The location of the hotel is in a great area, located in the heart of the city. Everything close by. The rooms on the other hand were tiny and the beds were uncomfortable.
Stayed 3 nights in Aug 2025

10/10 Excellent

CYNTHIA

Liked: Cleanliness, staff & service
At first, I thought we were at the wrong place! It doesn’t look like the typical hotel that we know and the building is old. We were welcomed with a vintage elevator. Our kids were scared to get in but honestly, it was a different but kinda fun experience. When we arrived their lobby was a mess! There were boxes everywhere. The lady receptionist was very nice and accommodating. Since we arrived a little early, she let us store our luggage so we can explore while waiting for our room to be ready. After few hours, we went back to check in, and wow! What a surprise! It’s like a different hotel. It was organized and clean! When we got our keys and enter our room,
Stayed 2 nights in Aug 2025

6/10 Okay

Diana

Liked: Cleanliness, staff & service
The Guesthouse lacks the amenities of the main hotel. Our room lacked a coffee maker and or tea kettle, leaving us unable to make coffee. The hotel provided a small coffee urn, but it was empty by 8:30 AM and not refilled. The bed was uncomfortable, with only one small pillow per guest. Additionally, there was no air conditioning, and leaving the windows open made the room noisy and lacked privacy due to the rooms directly across the narrow street. Overall, I would not recommend this place and would not pay the price for a 4-star hotel when it is more akin to a 2-star establishment.
Stayed 1 night in Aug 2025

6/10 Okay

Gary

Traveled with partner
Disliked: Staff & service, property conditions & facilities
The property has no air conditioning and therefore unpleasant on the 30 plus degree days. Walk in bath / shower was slippery and unsafe. Suggest anyone over 60 avoid the place. No love in this place by management.
Stayed 1 night in Aug 2025

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was ideal for our stay
Stayed 6 nights in Aug 2025

8/10 Good

Nihad, Alexandria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel in the center of the city.
Stayed 2 nights in Aug 2025

10/10 Excellent

Isabella

Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Dona

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Internet seemed off and on. No air conditioning but sooo glad there was a fan
Stayed 2 nights in Aug 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort

No AC. Not recommended. Impossible to enjoy.

We stayed at the Hey Hotel in Interlaken in mid-August and booked three quadruple rooms for our family. The location is excellent, right in the heart of town, and the service was very good—staff were friendly and helpful throughout our stay. However, the rooms were extremely hot during the summer. While fans were provided, they weren’t sufficient to make the rooms comfortable, and the lack of a fridge or cooler made it even more challenging, especially for a family. Despite the great service, the heat made our stay difficult. We would not recommend this hotel during the summer months. I do not recommend this place and will not book it unless there is AC in the room.
Stayed 2 nights in Aug 2025

6/10 Okay

Joshua

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
This property is all about their location close to train, stores and places to eat.. Nice facilities overall but the value is kind of poor for the high cost. If we were to do it again we would stay in another smaller town nearby.
Stayed 1 night in Aug 2025

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, amenities
We stayed here for 2 nights in the height of August - 3 of us in a family room (2 single beds downstairs and 2 on an upstairs mezzanine). There is no air conditioning but there were 2 fans, which were adequate. The room is very clean and very convenient for walking to the bus stop (which is free with a card from the accommodation) and only 10 mins walk from the railway station. Not a cheap place to stay - but nowhere is in Interlaken. Breakfast costs 25 Swiss Francs per person (which we did not try). Beds were very comfortable. Internet access was good (and free). Staff were very helpful, lending us an electric adaptor as our normal European one didnt match Swiss sockets. It would be good if a kettle was provided in the room. Overall we'd recommend this place to stay.
Stayed 2 nights in Aug 2025

8/10 Good

Peter

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We understood the main differences between the guest house and the hotel before we went. Guest house doesn’t have hvac and room food get warm and humid without window open. We didn’t get bugs in the room though. The 4 bedroom apartment was adequate for us but being top level with upper beds where there was a slanted ceiling led to bumping heads a few times. Good for small children but not adults. However stairs were very narrow. Ideal a good stay and very conveniently located with lots of options all around.
Stayed 3 nights in Aug 2025

10/10 Excellent

Castulo

Stayed 2 nights in Jul 2025

8/10 Good

Regina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location easy access to train station..but needs a bigger fan atleast room a bit warm
Stayed 1 night in Jul 2025

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 2 nights in Jul 2025