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Hotel Toscana

1.0 star property

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Photo gallery for Hotel Toscana

Front of property
Reception
View from property
Interior
Double Room (attic) | 1 bedroom, in-room safe, desk, laptop workspace

Reviews

6.8 out of 10

Popular amenities

  • Parking available
  • Laundry
  • Housekeeping
  • Free WiFi

Explore the area

Map
Jungfraustrasse 19, Interlaken, 3800
  • Hoeheweg
    ‪1 min walk‬
  • Interlaken Casino
    ‪6 min walk‬
  • Mystery Rooms
    ‪8 min walk‬
  • Bern (BRN-Belp)
    ‪45 min drive‬

Room options

View all photos for Double Room (attic)

Double Room (attic) | 1 bedroom, in-room safe, desk, laptop workspace

Double Room (attic)

  • Mountain view
  • 205 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Triple Room, 1 Bedroom

Classic Triple Room, 1 Bedroom | 1 bedroom, in-room safe, desk, laptop workspace

Classic Triple Room, 1 Bedroom

  • 258 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Basic Twin Room

1 bedroom, in-room safe, desk, laptop workspace

Basic Twin Room

  • Mountain view
  • 183 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Economy Triple Room, 1 Bedroom

Economy Triple Room, 1 Bedroom | 1 bedroom, in-room safe, desk, laptop workspace

Economy Triple Room, 1 Bedroom

  • 172 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Comfort Triple Room

Comfort Triple Room | 1 bedroom, in-room safe, desk, laptop workspace

Comfort Triple Room

  • 215 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Basic Triple Room

Basic Triple Room | 1 bedroom, in-room safe, desk, laptop workspace

Basic Triple Room

  • 215 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed

View all photos for Basic Quadruple Room

Basic Quadruple Room | 1 bedroom, in-room safe, desk, laptop workspace

Basic Quadruple Room

  • 301 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Double Room (Air conditioning)

1 bedroom, in-room safe, desk, laptop workspace

Double Room (Air conditioning)

  • Sleeps 3
  • 2 Twin Beds

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About this property

Hotel Toscana

Hotel in Central Interlaken
Along with self parking, this smoke-free hotel has a microwave in a common area and a refrigerator in a common area. WiFi in public areas is free. Additionally, laundry facilities, express check-in, and express check-out are onsite.
Hotel Toscana offers 24 accommodations with safes and hair dryers. Flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Hotel Toscana features ski storage, tour/ticket assistance, and laundry facilities. Wireless Internet access is complimentary. This Interlaken hotel also offers express check-in, express check-out, and a front-desk safe. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Hotel Toscana is a smoke-free property.

Languages

Chinese (Mandarin), English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Ski shuttle nearby
  • Self parking on site (CHF 15 per night)
  • Limited onsite parking

Things to do

  • Bicycle rentals
  • Ski storage

Family friendly

  • Crib (surcharge)
  • Laundry facilities
  • Separate bedroom
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • In the mountains
  • On the boardwalk/promenade

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (31 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle

More

  • Desk
  • Laptop workspace
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 8 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CHF 30.0 per day
Cribs (infant beds) are available for CHF 20.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, CHF 2.20 per person, per night. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 April - 31 October, CHF 2.50 per person, per night. This tax does not apply to children under 16 years of age.
  • Tourism fee: CHF 1.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: CHF 15.00 per night
  • Crib (infant bed) fee: CHF 20.0 per day
  • Rollaway bed fee: CHF 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 1 star.

Property is also known as

Hotel Toscana
Hotel Toscana Interlaken
Toscana Interlaken
Interlaken Minotel
Minotel Interlaken
Minotel Toscana Hotel Interlaken
Hotel Toscana Hotel
Hotel Toscana Interlaken
Hotel Toscana Hotel Interlaken

Hotel Toscana Reviews

Reviews

6.8
Rating 10 - Excellent. 101 out of 535 reviews
Rating 8 - Good. 178 out of 535 reviews
Rating 6 - Okay. 115 out of 535 reviews
Rating 4 - Poor. 67 out of 535 reviews
Rating 2 - Terrible. 74 out of 535 reviews

7.0/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Jane

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Excellent location, dirty, TV didn’t work and I was bitten by something in the room.
Stayed 3 nights in Feb 2025

10/10 Excellent

Erin

Stayed 2 nights in Feb 2025

2/10 Terrible

Gianna

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I walked into my room and there was black hair all over my pillow as well as the other beds, and multiple large stains all over my white comforter. There were cigarette ashes all over the back balcony and they were empty bottles in the shower which told me nobody came in and cleaned the room after the people staying prior. One of the lights did not work and was shattered. The blow dryer was in the bathroom although did not turn on. We are not picky people although are very upset with our stay in this hotel and will not be returning again.
Stayed 3 nights in Dec 2024

2/10 Terrible

Pedro

Stayed 3 nights in Dec 2024

4/10 Poor

Craig

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Needs an overall thorough cleaning!

Great location. Poor cleanliness. Room stuffy with mold & leftover items from previous guest.
Stayed 2 nights in Dec 2024

2/10 Terrible

Katherine

Disliked: Cleanliness, staff & service, property conditions & facilities
We were in room 101 and there was mold all over the room: on the walls, ceilings, along the baseboards of the floor, in between the bathroom tiles, etc. We had arrived to the hotel around midnight to check in, so by the time we got settled in and noticed the mold, the lobby was closed and there was no one we could tell about the issue. We had no other option of another hotel to go to for the night. In the morning I alerted a staff member when we checked out and she said that she couldn’t do anything because the manager wasn’t in the building. Extremely dissatisfying experience due to the unsanitary conditions of the room. Would not recommend staying here.
Stayed 1 night in Jan 2025

4/10 Poor

Natalie, Potomac

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The only thing good about this hotel is its location. It is near Interlaken West station and several bus stops servicing the area between West and East. There are plenty of restaurants and shops within easy walking distance. Now the hotel. The room and especially the bathroom is definitely not like the picture. It is rundown. Although basic the bedroom is ok (it even has usb plug), the bathroom leaves alot to be desired. The toilet seat doesn’t fit or installed right and jostle when u sit. There was mold in the ceiling. The towels were pretty thin. There is no shampoo provided just soap. For the price charged it is so overpriced for this hotel that billed as 3 stars but I would say 2 at best.
Stayed 2 nights in Dec 2024

4/10 Poor

ARUNKUMAR, santa clara

Disliked: Cleanliness, staff & service, property conditions & facilities
Not very good and clean and no towels or paper toilet papers in the room
Stayed 1 night in Dec 2024

6/10 Okay

Mia

Stayed 2 nights in Nov 2024

4/10 Poor

Chris

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I would rate this as 1 step above a hostel. You do have a private room and bathroom but the room is sparse and quite small for 2 people. The bathroom we had was full of black mold spots and the linoleum was lifting. The composite floor in the room had multiple spots that were separating. While some of this is trivial, it does give the appearance of poorly kept hotel. The mattress are a bit thing and uncomfortable. The staff was friendly and willing to accommodate extra pillows and towels but do not expect much more. If you are looking for a place to just sleep, then this is the place for you. If you are looking even moderate comforts then I would look elsewhere,
Stayed 9 nights in Sep 2024

6/10 Okay

Robert

Liked: Staff & service
Stayed 2 nights in Nov 2024

4/10 Poor

Taylah

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
there were stains on the curtains and a big stain that was left on the shower floor. the heater was leaking and did not feel safe to be left on. it felt like the room had barely been cleaned after the last guest. the hotel seemed dirty overall and the elevator felt unsafe to be in. the hotel is in a good area which is why they can charge the prices they do and provide such a mediocre experience for guests. the hotel location was convenient to the city and the staff were nice - however did not have much interaction with them.
Stayed 1 night in Nov 2024

8/10 Good

martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is very friendly and helpful. Small area for on site paid parking. Located in prime restaurant and shopping area.
Stayed 2 nights in Oct 2024

2/10 Terrible

Christia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was run down & not clean. Our shower had mold & mildew. The shower curtain was disgusting. We were afraid to use the shower. We would have checked out but were traveling with a baby & it was inconvenient to move again to another hotel. The property is way too pricey for the product
Stayed 2 nights in Oct 2024

8/10 Good

jeffrey

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Oct 2024

8/10 Good

Alice, Honolulu

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were nice and helpful. room had big windows with a view and was relatively quiet for a large town. very convenient to dining and shopping, train station.
Stayed 1 night in Oct 2024

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. The room was comfortable but wished it had more electrical outlets & convenient light switches. Location was excellent as there were a lot of restaurant options & close to the Interlaken West train station. Nice overlooking the park where the paragliders land. Staff were great & helpful.
Stayed 3 nights in Oct 2024

8/10 Good

Jasbir

Stayed 1 night in Sep 2024

4/10 Poor

Ching

Traveled with family
Liked: Cleanliness
Booked a room for 2 adults and 2 16-year old girls. Only 3 beds were available although it said it could fit 4 people during booking. Paid additional fee to get an extra bed.
Stayed 2 nights in Aug 2024

2/10 Terrible

Igor

Stayed 1 night in Sep 2024

10/10 Excellent

Ronna

Stayed 2 nights in Sep 2024

6/10 Okay

Michael

Traveled with partner
Liked: Staff & service
The hotel does not look like the old photos. This hotel seems to be owned by the Chinese restaurant or the Indian restaurant in front of it. The room was fine and fairly clean, the grout on the shower walls needs a going over with a toothbrush, but everything else was fine. The hotel decor and the street it’s located on do not give a Swiss feel. I was disappointed, I wanted to feel like I was in Switzerland. They have feather pillows and comforters with no allergen alternatives.
Stayed 3 nights in Sep 2024

4/10 Poor

Nilesh

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
very old property. old dirty linens and shower curtains. shower area was hardly 2 ft x 2 ft . cannot move in the shower without touching either walls or the shower head. does not have air conditioner. gave old fans to ventilate.
Stayed 3 nights in Sep 2024

4/10 Poor

Sherry

Disliked: Property conditions & facilities
Property was not in safe area. Picture on Expedia does not look like hotel. I even asked hotel staff about picture of the hotel and they laughed. Bad smell everywhere. Room was just ok but it was clean.
Stayed 1 night in Sep 2024

6/10 Okay

Patricia

Liked: Cleanliness
Very basic and clean hotel. Was perfect for what we needed as a base to explore from.
Stayed 3 nights in Sep 2024