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Hampton Inn Houston-Willowbrook Mall

2.5 star property

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Photo gallery for Hampton Inn Houston-Willowbrook Mall

Exterior
Indoor pool
Reception
In-room safe, desk, blackout drapes, iron/ironing board
Snack bar

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
The current price is $98
includes taxes & fees
Jun 5 - Jun 6

Explore the area

View in a map
7645 West FM 1960, Houston, TX, 77070
  • Place, Willowbrook Mall
    ‪2 min walk‬
  • Place, Aerodrome
    ‪12 min walk‬
  • Place, Mountasia Houston
    ‪12 min walk‬
  • Airport, Houston, TX (IAH-George Bush Intercontinental)
    ‪19 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(19 reviews)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible

8.0 out of 10
Very good
(5 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 5
  • 1 King Bed

View all photos for Standard King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Standard King Bed

7.6 out of 10
Good
(18 reviews)
  • Sleeps 3
  • 1 King Bed

King Study With Sofabed-Non Smoking

  • Sleeps 5

2 Queen Beds Room, Non-Smoking

  • Sleeps 5

Two Queen Accessible with Tub - Non-Smoking

  • Sleeps 5

Mobility Accessible King Room with Roll in Shower

  • Sleeps 3

1 King Mobility Access With Tub Nonsmoking

  • Sleeps 3

One King Bed Room With Mobility Accessible Tub And Sofabed-Non-Smoking

  • Sleeps 5

King Room-Non-Smoking

  • Sleeps 3

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About this property

Hampton Inn Houston-Willowbrook Mall

Hotel in Willowbrook
An indoor pool, a fitness center, and coffee/tea in a common area are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, dry cleaning, and laundry facilities.
Hampton Inn Houston-Willowbrook Mall offers 74 accommodations with safes and coffee/tea makers. 43-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Hampton Inn Houston-Willowbrook Mall features an indoor pool and a fitness center. Wired and wireless Internet access is complimentary. This hotel offers access to a business center. A complimentary breakfast is offered each morning. This business-friendly hotel also offers a vending machine, coffee/tea in a common area, and complimentary newspapers in the lobby. Onsite self parking is complimentary.

Hampton Inn Houston-Willowbrook Mall is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6 AM and 10 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Phone accessibility kit
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Built in 1998
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Contactless check-in available

Minimum check-in age: 21

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation (varies based on length of stay)

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

2 total pets

Pets cannot be left unattended

Children and extra beds

Children are welcome

Free rollaway/extra beds

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 50 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hampton Inn Houston Willowbrook

Hampton Inn Willowbrook

Hampton Inn Willowbrook Hotel

Hampton Inn Willowbrook Hotel Houston

Hampton Inn Willowbrook Houston

Willowbrook Hampton Inn

Hampton Inn Houston - Willowbrook Mall Hotel Houston

Hampton Inn Houston-Willowbrook Mall Hotel

Hampton Inn Houston-Willowbrook Mall

Houston Hampton Inn

Hampton Inn Houston-Willowbrook Hotel

Hampton Inn Hotel

Hampton Inn Houston Willowbrook Mall

Hampton Inn Houston Willowbrook

Hampton Inn Houston-Willowbrook Mall Hotel

Hampton Inn Houston-Willowbrook Mall Houston

Hampton Inn Houston-Willowbrook Mall Hotel Houston

Hampton Inn Houston-Willowbrook Mall Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 334 out of 634 reviews
Rating 8 - Good. 165 out of 634 reviews
Rating 6 - Okay. 54 out of 634 reviews
Rating 4 - Poor. 43 out of 634 reviews
Rating 2 - Terrible. 38 out of 634 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Nichole

Stayed 2 nights in Feb 2026

10/10 Excellent

Kurnesha

Liked: Cleanliness, staff & service, amenities
It was good but they should’ve mentioned the renovations and elevator being out of order other than that good stay
Stayed 1 night in Jan 2026

8/10 Good

STEVEN

Business traveler
Liked: Cleanliness, staff & service, amenities
Hotel is under renovation, staff friendly and helpful.
Stayed 8 nights in Jan 2026

10/10 Excellent

Majid

Liked: Cleanliness, amenities, property conditions & facilities
Very good place to stay in
Stayed 3 nights in Jan 2026

4/10 Poor

Amanda

Business traveler
Disliked: Cleanliness, amenities
Hotel was under construction.. tarps hanging everywhere, strong paint smell.. we were not told until AFTER we checked in. Random construction supplies laying around.. bathroom door would not close.
Stayed 1 night in Jan 2026

8/10 Good

Tiffany

Liked: Staff & service
Easy check in the staff was great.
Stayed 1 night in Jan 2026

8/10 Good

Priscilla

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Yes
Stayed 6 nights in Dec 2025

8/10 Good

Herminia

Stayed 1 night in Nov 2025

4/10 Poor

Robert C

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel was under construction and room smelled and wasn’t thoroughly cleaned
Stayed 2 nights in Dec 2025

10/10 Excellent

Silvia

Traveled with family
Liked: Cleanliness, staff & service, amenities
212
Stayed 7 nights in Dec 2025

4/10 Poor

Jerrica

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Many shops nearby
Stayed 4 nights in Dec 2025

2/10 Terrible

Michael

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Worst motel i have stayed in.
Stayed 1 night in Dec 2025

2/10 Terrible

Cynthia

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room that i reserved was not available..had to get another room that was 40 dollars more.. the shower was broken... just was not a pleasant experience at all...
Stayed 1 night in Dec 2025

2/10 Terrible

Alice, boerne

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived at 10:30 on our arrival date we were greeted with a hotel and lobby in disarray. The night clerk informed us that the hotel was being renovated and that elevators are not working. I personally have Chronic DVT pain and husband with right ankle injuries after 10 surgeries and a torn meniscus in his left knee. We had traveled 4 hours and were exhausted. We decided that we were to exhausted to track down another hotel at that time. We were exhausted, hungry and could not go any more that night. We had already paid in full online and were Not told that we could be fully refunded. (I learned we could have been refunded on Sat night we could have been refunded). So for 2 days we both struggled going up and down stairs walking our service animals and general entry and exiting. Why was it not disclosed that they are in a remodeling period and elevators are down and a full noise remodel is in full swing.
Stayed 2 nights in Nov 2025

4/10 Poor

renee

Stayed 1 night in Nov 2025

10/10 Excellent

Glenn

Clean
Stayed 1 night in Oct 2025

6/10 Okay

billie, beaumont

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The check-in process was fast, with excellent customer service. The property is under construction so the hallways reflect that. I did not expect the room to look so tired and dirty. The carpet was dirty so I was afraid to walk on it without having my feet covered. The covers on the bed were wrinkled and thrown together. There is a restaurant that plays loud music near by so be mindful of that if you’re looking for a good night sleep. The breakfast was ok. The quality of the food could have been better. Due to the construction and dirty room. I would not recommend this property at this time. There are better hotels nearby.
Stayed 1 night in Nov 2025

2/10 Terrible

Anthony

Stayed 1 night in Nov 2025

4/10 Poor

Kelly

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is under renovation and smells very musty. While in our room, the towel holder fell of the wall. There was a water leak the night we arrived & the water was shut off during the day for several hours the next day. I'm surprised they are allowing guests during this extensive of a renovation.
Stayed 2 nights in Oct 2025

10/10 Excellent

Gabby

Stayed 2 nights in Oct 2025

4/10 Poor

SABRINA

Disliked: Cleanliness, property conditions & facilities
Disappointed in this location. Toilet and bathtub both dirty. Shower knob was missing. A/C inoperative in public areas.
Stayed 1 night in Oct 2025

6/10 Okay

Marta

Traveled with family
Liked: Staff & service, room comfort
Hotel looked like it was being renovated not if it was as we didn’t see any workers. Staff was nice and friendly.
Stayed 3 nights in Oct 2025

8/10 Good

RoseAnn, Bossier City

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean. Did not get extra sheets ir blanket for the foldout bed. I needed 2 beds, got a king with a sofa bed.
Stayed 1 night in Oct 2025

2/10 Terrible

Rebecca

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very disappointed

Complely run down.l hotel. Not what we were expecting from Marriott. Not clean and not an 8.6 rated excellent. Stay away until rennovated.
Stayed 1 night in Oct 2025

10/10 Excellent

JESUS

Stayed 3 nights in Sep 2025