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Hampton Inn Houston-Willowbrook Mall

2.5 star property

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Photo gallery for Hampton Inn Houston-Willowbrook Mall

Exterior
In-room safe, desk, blackout drapes, iron/ironing board
Indoor pool
Snack bar
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
$90
includes taxes & fees
Feb 12 - Feb 13

Explore the area

View in a map
7645 West FM 1960, Houston, TX, 77070
  • Place, Willowbrook Mall
    ‪2 min walk‬
  • Place, Houston Methodist Willowbrook Hospital
    ‪8 min walk‬
  • Place, Aerodrome
    ‪12 min walk‬
  • Airport, Houston, TX (IAH-George Bush Intercontinental)
    ‪19 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(18 reviews)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible

8.0 out of 10
Very good
(5 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 5
  • 1 King Bed

View all photos for Standard King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Standard King Bed

7.6 out of 10
Good
(18 reviews)
  • Sleeps 3
  • 1 King Bed

King Study With Sofabed-Non Smoking

  • Sleeps 5

2 Queen Beds Room, Non-Smoking

  • Sleeps 5

Two Queen Accessible with Tub - Non-Smoking

  • Sleeps 5

Mobility Accessible King Room with Roll in Shower

  • Sleeps 3

1 King Mobility Access With Tub Nonsmoking

  • Sleeps 3

One King Bed Room With Mobility Accessible Tub And Sofabed-Non-Smoking

  • Sleeps 5

King Room-Non-Smoking

  • Sleeps 3

Similar properties

Reception
Hilton Garden Inn Houston NW/Willowbrook
  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
4.2 out of 5, Very Good, 634 reviews
Hilton Garden Inn Houston NW/Willowbrook

About this property

Hampton Inn Houston-Willowbrook Mall

Hotel in Willowbrook
An indoor pool, a fitness center, and coffee/tea in a common area are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, dry cleaning, and laundry facilities.
Hampton Inn Houston-Willowbrook Mall offers 74 accommodations with safes and coffee/tea makers. 43-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Hampton Inn Houston-Willowbrook Mall features an indoor pool and a fitness center. Wired and wireless Internet access is complimentary. This hotel offers access to a business center. A complimentary breakfast is offered each morning. This business-friendly hotel also offers a vending machine, coffee/tea in a common area, and complimentary newspapers in the lobby. Onsite self parking is complimentary.

Hampton Inn Houston-Willowbrook Mall is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6 AM and 10 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Phone accessibility kit
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Built in 1998
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from July 1 2025 to January 5 2026 (completion date subject to change). The following areas are affected:
  • Business center
  • Exterior
  • Fitness facilities
  • Front desk
  • Guestrooms
  • Hallway
  • Laundry facilities
  • Lobby
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 50 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hampton Inn Houston Willowbrook
Hampton Inn Willowbrook
Hampton Inn Willowbrook Hotel
Hampton Inn Willowbrook Hotel Houston
Hampton Inn Willowbrook Houston
Willowbrook Hampton Inn
Hampton Inn Houston - Willowbrook Mall Hotel Houston
Hampton Inn Houston-Willowbrook Mall Hotel
Hampton Inn Houston-Willowbrook Mall
Houston Hampton Inn
Hampton Inn Houston-Willowbrook Hotel
Hampton Inn Hotel
Hampton Inn Houston Willowbrook Mall
Hampton Inn Houston Willowbrook
Hampton Inn Houston-Willowbrook Mall Hotel
Hampton Inn Houston-Willowbrook Mall Houston
Hampton Inn Houston-Willowbrook Mall Hotel Houston

Hampton Inn Houston-Willowbrook Mall Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 326 out of 608 reviews
Rating 8 - Good. 159 out of 608 reviews
Rating 6 - Okay. 53 out of 608 reviews
Rating 4 - Poor. 38 out of 608 reviews
Rating 2 - Terrible. 32 out of 608 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

4/10 Poor

Kelly

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is under renovation and smells very musty. While in our room, the towel holder fell of the wall. There was a water leak the night we arrived & the water was shut off during the day for several hours the next day. I'm surprised they are allowing guests during this extensive of a renovation.
Stayed 2 nights in Oct 2025

10/10 Excellent

Gabby

Stayed 2 nights in Oct 2025

4/10 Poor

SABRINA

Disliked: Cleanliness, property conditions & facilities
Disappointed in this location. Toilet and bathtub both dirty. Shower knob was missing. A/C inoperative in public areas.
Stayed 1 night in Oct 2025

6/10 Okay

Marta

Traveled with family
Liked: Staff & service, room comfort
Hotel looked like it was being renovated not if it was as we didn’t see any workers. Staff was nice and friendly.
Stayed 3 nights in Oct 2025

8/10 Good

RoseAnn, Bossier City

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean. Did not get extra sheets ir blanket for the foldout bed. I needed 2 beds, got a king with a sofa bed.
Stayed 1 night in Oct 2025

2/10 Terrible

Rebecca

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very disappointed

Complely run down.l hotel. Not what we were expecting from Marriott. Not clean and not an 8.6 rated excellent. Stay away until rennovated.
Stayed 1 night in Oct 2025

10/10 Excellent

JESUS

Stayed 3 nights in Sep 2025

4/10 Poor

Michael

Stayed 3 nights in Sep 2025

4/10 Poor

Sharon

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy motorcycles outside until 3 in the morning. Numbers on clock and thermostat were unreadable. Fan wouldn't stay on so room was hot.
Stayed 2 nights in Sep 2025

10/10 Excellent

Alice

Stayed 1 night in May 2025

4/10 Poor

Frances

Disliked: Cleanliness, property conditions & facilities
The hotel lobby area was nice but the room was very moldy and smelled of it. The room need a complete renovation. It’s terrible. I slept in my clothes and didn’t even get in the shower. I will never stay there again. Also the deposit was $100 for 1 night!!
Stayed 1 night in Sep 2025

10/10 Excellent

Priscila

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

3 star hotel

Room was not in it's best condition and room smelled like humidity. pillows were paper thin.
Stayed 1 night in Sep 2025

8/10 Good

CHONG, CLARKSVILLE

Stayed 3 nights in Sep 2025

4/10 Poor

Allison

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We had to be moved rooms because the first one smelled stongly of mold and there were cockroaches. The second room we were moved to was dirty as well (sticky floors and dirty toilets), and although not as strong, it still smelled of mold.
Stayed 1 night in Aug 2025

10/10 Excellent

Anas, McKinney

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Aug 2025

10/10 Excellent

Bethany

Stayed 2 nights in Aug 2025

10/10 Excellent

Bernabe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

Jennifer

Disliked: Cleanliness, property conditions & facilities, room comfort
So much dust everywhere and my allergies wouldnt stop. Bed was hard as a rock and pillows were terrible
Stayed 1 night in Aug 2025

10/10 Excellent

Milan

Stayed 1 night in Aug 2025

2/10 Terrible

Mark

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst property ever! Heavy construction in the hotel, not informed about this when booked. Room was dirty. Toilet was a huge issue. No other room. One member of our party booked/needed walk in shower. Told suddenly unavailable when we checked in. Had to walk to a separate property to retrieve breakfast. And the general area seemed unsafe, lots of bars open late. Would love to get a refund, but either way I’m done with Hilton properties.
Stayed 2 nights in Aug 2025

6/10 Okay

Robert

Business traveler
Disliked: Cleanliness
Stayed 3 nights in Jul 2025

6/10 Okay

Aszur

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is conveniently located by many dining options and shopping. Although the hotel is outdated, not the cleanest room, also there is not any laundry services at the property you have to take your items to their sister hotel that’s located behind this property. The ice machines aren’t properly functioning the breakfast options are limited.
Stayed 2 nights in Jul 2025

8/10 Good

Georgina

Liked: Cleanliness, staff & service
The hotel was fine. It was being remodeled, but it was discounted and the location was important.
Stayed 4 nights in Jul 2025

6/10 Okay

Ophelia

Stayed 3 nights in Jul 2025

8/10 Good

Charles

Traveled with family
Liked: Room comfort
Stayed in special needs room for 3 nights. Excellent breakfast with variety on eggs and meat. Pool was closed for repairs which was upsetting.
Stayed 3 nights in Jul 2025