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We booked Hotel Vienna at the last moment and it turned out to be such a pleasant and beautiful stay. The location is simply mesmerizing and true treat to the eyes. We loved the walk behind the hotel which leads to a creek and meadow. It’s a hidden gem in Catskills. The staff ‘ Jessica’ was very nice and guided us to a lovely restaurant nearby. The breakfast is top notch . Fresh out of oven . Loved everything about our stay We will go back and recommend .

El personal de recepcion fue muy atento y servicial. Nos encanto todas las amenidades del hotel y la energia del sitio. Definitavemente queremos volver.

Loved the stay here as well as the friendly staff. Jamie who had helped us check in was very friendly, helpful and made us feel welcome. Location was very dog friendly. Our room was very clean, quiet and had a beautiful scene of nature. Nice place to choose for a quiet get away stay.

This stay was disappointing. The owners seem to be trying, but so many things were wrong that we wished we had stayed elsewhere. The good: Great location for exploring the Catskills, especially in Fall, and convenient for skiing. Our Franklin Suite was spacious, beds comfortable, bathrooms remodeled, Wi-Fi good, and gym nice. Staff responded promptly to complaints. The bad: Check-in required uploading photos and credit card information through a separate link despite booking through Hotels.com. With no front desk, finding our suite was difficult. Two junker cars blocked the signage and belonged to staff, who started them at 6:30 a.m. outside our window. One apparently had no muffler! The room was more run-down than the photos suggested, with deferred maintenance, a hole in the ceiling from a previous leak, and sliding doors nearly impossible to open. The “fully stocked kitchen” had one wine glass, two forks, dirty dishes, lipstick-stained glasses, and few supplies. No ice trays; we were told to buy ice. The dining table seated only four, although the suite sleeps six or more. Cleanliness was mediocre, with crumbs, dead bugs, and dirty dishes left behind. Even facial tissues were missing. Bottom line: Staff were responsive, but cleanliness, maintenance, and attention to detail fell short. This might suit a group of guys on a casual ski weekend, but for a romantic Catskills getaway, we’d look elsewhere. Albergo Alegria or Wylder Windham, both nearby, looked much better.