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Wild Ginger Hotel

2.0 star property

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Photo gallery for Wild Ginger Hotel

Exterior
Superior Room | Living area
Property grounds
Property grounds
Free daily continental breakfast

Reviews

7.2 out of 10
Good

Popular amenities

  • Housekeeping
  • Laundry
  • Parking included
  • Free WiFi
$108
includes taxes & fees
Sep 21 - Sep 22

Explore the area

View in a map
100 Pu'ueo Street Building A, Hilo, HI, 96720
  • Hilo Farmers Market
    ‪10 min walk‬
  • Rainbow Falls
    ‪5 min drive‬
  • Port of Hilo
    ‪6 min drive‬
  • Hilo, HI (ITO-Hilo Intl.)
    ‪8 min drive‬

Room options

View all photos for Family Suite, Ocean View

Family Suite, Ocean View | 1 bedroom, free rollaway beds, bed sheets

Family Suite, Ocean View

7.4 out of 10
Good
(26 reviews)
  • 192 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room | 1 bedroom, free rollaway beds, bed sheets

Standard Room

7.2 out of 10
Good
(20 reviews)
  • 144 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

Superior Room | Living area

Superior Room

7.4 out of 10
Good
(85 reviews)
  • 144 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room

Premium Room | 1 bedroom, free rollaway beds, bed sheets

Premium Room

10.0 out of 10
Exceptional
(2 reviews)
  • 144 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Shared Dormitory

Shared Dormitory | 1 bedroom, free rollaway beds, bed sheets

Shared Dormitory

8.0 out of 10
Very good
(1 review)
  • Sleeps 1
  • 1 Twin Bunk Bed

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About this property

Wild Ginger Hotel

Hilo hotel close to Hilo Farmers Market
A microwave in a common area, laundry facilities, and express check-out are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a garden and a picnic area.
Wild Ginger Hotel offers 18 accommodations with ceiling fans. Bathrooms include showers. Housekeeping is offered daily and hair dryers can be requested. Rollaway/extra beds (complimentary) are also available.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary. This Hilo hotel also offers a garden, a picnic area, and laundry facilities. Onsite self parking is complimentary.

Wild Ginger Hotel is a smoke-free property.

A complimentary continental breakfast is served each morning between 7:30 AM and 9:30 AM.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 7:30 AM to 9:30 AM

Things to do

  • Water sports equipment

Family friendly

  • Free rollaway/extra bed
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Shared microwave

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Handrails in hallways
  • Handrails in stairways
  • Hardwood flooring in room
  • Smooth flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free rollaway/extra bed

Bathroom

  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Refrigerator

More

  • Ceiling fan
  • Portable fan
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 7:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours), lockbox

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - TA-031-350-1696-01
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 3260020080000, TA-090-400-9216-01, GE-090-400-9216-01

We should mention

This property does not have elevators
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Wild Ginger Inn Hotel Hilo
Wild Ginger Inn Hotel
Wild Ginger Hilo
Wild Ginger Hotel Hilo
Wild Ginger Inn b&b
Wild Ginger Inn Hilo
Wild Ginger Inn Hotel & Hostel Hilo, Hawaii
Wild Ginger Inn Hotel & Hostel Hilo Hawaii
Wild Ginger Inn Hotel
Wild Ginger Hotel Hilo
Wild Ginger Hotel Hotel
Wild Ginger Hotel Hotel Hilo

Wild Ginger Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 314 out of 766 reviews
Rating 8 - Good. 155 out of 766 reviews
Rating 6 - Okay. 85 out of 766 reviews
Rating 4 - Poor. 67 out of 766 reviews
Rating 2 - Terrible. 145 out of 766 reviews

7.2/10

Cleanliness

8.2/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Donald

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel should not e on any site . The parking g is terrible-no designated spots, We were warned by local people that it was unsafe & the backside looked terrible -rotten curtains & rotten looking wood
Stayed 1 night in Jun 2025

10/10 Excellent

Deidra

Stayed 1 night in Jun 2025

10/10 Excellent

Deidra

Stayed 4 nights in Jun 2025

10/10 Excellent

Deidra

Thank you
Stayed 3 nights in Jun 2025

10/10 Excellent

Deidra

Liked: Cleanliness, amenities, property conditions & facilities
Love the staff at this property. Always friendly, always around, and always with a smile. Mahalo nui
Stayed 3 nights in Jun 2025

2/10 Terrible

Nicole

I wish I were writing a different kind of review. Due to a flight delay and mechanical issue, I missed check-in at Wild Ginger. I called and messaged several times while stuck in Denver. I was told I’d only be charged for one night—which I understood—but I was billed for all three. Because the hotel doesn’t have 24-hour staff and their virtual check-in must be arranged ahead of time, driving two hours in the dark after nearly 20 hours of travel, with no guarantee of entry, wasn’t safe or realistic. Expedia tried contacting the hotel multiple times and received no response. I chose Wild Ginger to support a local, welcoming space instead of a big chain, but I was left out of pocket with no support—even with trip insurance. I did everything I could to communicate and resolve this. It’s incredibly disappointing.
Stayed 3 nights in Jun 2025

8/10 Good

Venus

Liked: Cleanliness, staff & service, room comfort
I love the Wild Ginger Inn, I grew up here on the Big Island so the plantation style rooms feel just like home for me. Might not be everyone's cup of tea but if your looking for a room, place to shower, and clean comfortable bed for an affordable price it does the job.
Stayed 1 night in Jun 2025

10/10 Excellent

Deidra

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love the staff and the area!!! ❤️❤️❤️
Stayed 4 nights in Jun 2025

8/10 Good

VANESSA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

2/10 Terrible

Hongjun

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We left immediately after check in to the room. the room was not nearly as shown from the picture. The lock does not really work, broken windows, no AC, the room looks terrible. My wife does not feel safe, we quickly booked another hotel and left. The money was totally wasted. We took some pictures of the room as painful reminders
Stayed 1 night in May 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service
Nice staff. The bed was big and comfortable but the shower could use some work. The bathroom window was facing a nice forest with a home behind it and it didn’t have a curtain blocking that window. Also shower curtain is blocking your body but had an open netting at the top which you can still see because the shower is a bit raised. I threw my towel over and I was fine. For a quick stay it’s great. everything else was very clean and had no problems
Stayed 1 night in May 2025

2/10 Terrible

Alexis

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The worst Hotel I’ve ever been to. The sheets where dirty, dirty socks laying on the floor, no a/c, the door seem like with one push it will open up, no hot water in the room and no toilet paper. If you are use to living out side this is the economical hotel for you. I literally checked in and checked back out after 10 minutes.
Stayed 1 night in May 2025

2/10 Terrible

Sally

Disliked: Cleanliness, property conditions & facilities, room comfort

“Vintage” equals falling apart

This was a last moment decision and I regret it. The owners/staff are trying REALLY HARD but they just need to tear it down and start over.
Stayed 1 night in Mar 2025

10/10 Excellent

Michael

Stayed 1 night in May 2025

8/10 Good

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

6/10 Okay

Mary

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It is very cute and old fashioned, with alot of Hawaiiana flavor but missing some important upgrades. Hot water is a problem, there's no tv and no air conditioning, although the fans were adequate. Staff is lovely and personable.
Stayed 1 night in May 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities
The hotel is older and a little run down, but that was no surprise as they were very clear on the condition. Given that, it’s very clean and I had no concerns about the bed linens or towels. It all added to the character! It’s located just a few blocks from downtown which was fantastic, but I didn’t feel totally comfortable with the area to walk there by myself at night so I just drove.
Stayed 1 night in May 2025

2/10 Terrible

Audrina

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Photos did not show true state of the place.
Stayed 1 night in May 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Charming but noisy

Charming old building, but it needs some love. The bathroom door got stuck shut twice b/c the door catches on the frame. The bed was comfy and the shower pressure was good. Main reason for less than 5 stars is crappy neighbors with lots of yelling. The windows are single pane so we got "serenaded" by coqui frogs and could hear the planes coming into Hilo airport.
Stayed 1 night in Apr 2025

10/10 Excellent

June

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

4/10 Poor

Richard

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
At first the property seemed very cozy but once inside our room we found that the walls were paper thin, the showers were ice cold no matter how long you let the water run and we were only able to get 1 towel. After leaving the hotel early we were promised a refund for the last 2 days of our trip which 3 days later is still nowhere to be seen. Aside from the beachfront view this place doesnt have much going for it and has alot of work to do if they want to keep future guests happy. 3 out of 10.
Stayed 3 nights in Apr 2025

10/10 Excellent

william

Stayed 4 nights in Apr 2025

2/10 Terrible

Arni

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terible

I have never stayed in worse place.
Stayed 1 night in Apr 2025

2/10 Terrible

Debbie

Stayed 2 nights in Apr 2025

4/10 Poor

thomas

Disliked: Property conditions & facilities
The TV didn’t work the fan shut up when you turn off the light and the floor was uneven
Stayed 1 night in Apr 2025