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Hillsboro Beach Vacation Packages

Their place was nice and the staff there was very nice as well. They can do better in the bathroom on cleaning but everything else 10 out of 10.

I recently stayed here, and it was disgusting, to say the least. There were roaches in the sink and crawling around the room, as well as what appeared to be bed bugs in the mattress. I had to change rooms not once, but twice because of how dirty each room was. I encountered unmade beds, cigarettes left on the couch and floor, and numerous other cleanliness issues that made the rooms unacceptable. The customer service also left a lot to be desired. When I first checked in, the front desk employee was very rude and unpleasant. As I continued to report the issues with the rooms, her attitude only got worse. After the second room was also dirty, I called the front desk and respectfully requested a refund. I explained that I wasn’t blaming her personally—I simply wasn’t comfortable staying there with my children given the condition of the rooms. Despite that, she remained uncooperative, continued to have an attitude, and made several unpleasant comments. On the other hand, the manager was very professional and understanding. He immediately processed my refund and completely understood my concerns, which I truly appreciated. Unfortunately, because of the cleanliness issues and poor customer service, I would never stay here again and would not recommend it to anyone.

Perfect for relaxation

The hotel is good for the price. It has been undergoing renovations and the rooms are very nice as is most of the physical property. Only 1 elevator was working so waits could be long. The biggest problem was the lack of staff for the restaurants, the lobby bar and the pool. The staff that was there was excellent, but they were overworked and stressed. There was only 1 waitress at breakfast, not even a bus boy to help. It took 1:15 for breakfast. The food was very good when it arrived. Hopefully they get more staff as it has a lot of potential for a boutique hotel.

Excellent 👍💯 we will come back 🔙😁

The room is lovely and the staff are very helpful. It would be wonderful if there were more essentials available for purchase in the hotel. Also,

Michael is always so kind and friendly, and he takes great care of the resort.