Search Deals on

Higuey Vacation Packages

95% of the staff were extremely rude and not helpful at all. Often would just sit and stare at you or completely ignore you and your requests. I waited 15 minutes at the swim up bar for 1 drink. Same with the gift shop. They were not busy serving anyone else. Multiple individuals from the staff entertainment team would literally beg you to leave them a review. If you denied they wouldn’t leave and kept asking. They even took my phone one time and did it himself so he would get a good review. It got to the Point where I would not even bring my phone out due to them. Food was terrible. always undercooked even when specifically asked to cook longer. Many items were stale and had been sitting under heat lamps for Hours or from the previous day. Some staff were amazing and helped out a ton but I would say 95% were extremely rude. I asked one of the lady’s in the gift shop how her day was… literally just trying to make conversation. Her manager came up to me and started accusing me of swearing and talking rude to her employee. I tried to explain that I literally just asked how her day was. She rolled her eyes and said “sure you did” and walked away. Lastly, if you’re working in an all Inclusive resort where the majority of visitors are North American I would expect you to speak at least some English. Almost no one there knew any English and it was very very difficult to communicate with anyone. Took me 45mins to pull out USD due to the individual not speaking English.

R

The AC did not get very cold. There were also very few places that had AC to find relief from the heat. The Buffet is all outside and it was sweltering. Even with the fan on, we were sweating at night with the blankets. The pool was disgusting, floating plastic cups, lots of dead bugs, and random trash. The food wasn't 5 star level at all. The room service was inedible. The paella was really good and some of the restaurants had some good options. I found myself not eating many things, because they tasted gross. As an example, they used ketchup for the shrimp cocktail dipping sauce. The staff was not very helpful and any questions (activities, reservations, etc.). I tried attending many different listed activities (cocktail workshop, etc.) and no staff member knew what I was asking about. The entertainment was really good and the drinks were good! This place is a 3 star. Not a 5 star, luxury resort like they advertise. I would not stay here again or recommend this resort. I would look elsewhere.

We were thoroughly impressed with our experience at Finest Punta Cana, Excellence Club. The adults only section of the resort was peaceful, exceptionally well maintained, clean and relaxing. The room, private rooftop terrace, staff interactions, food and services well exceeded our expectations. The gym was the best we have enjoyed at any hotel. We can’t wait to go back! Highly recommended.

Everything was great!