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The room was clean, but that’s about it. The main issue is the disconnect between how this hotel is advertised and what it actually is. It’s a fine, middle of the road 3 star with a decent view (ish) and uncomfortable beds, and a number of other annoying but minor flaws. It is not a five star or anything close to that. There is just no objective reality to that claim. The experience made me question the reliability of hotels.com’s system for rating and ensuring accuracy. For a mid to low 3 star it was fine. If you compare it to any reputable 5 star or even 4 star it’s a very disappointing experience.

This property was probably stunning the day it opened. Unfortunately they have not kept up with maintenance, and so it is looking quite dated and feels a bit dirty even though there was nothing wrong with housekeeping. On the plus side, the pools were very well looked after by the pool team, the staff is exceptionally friendly. Great location, but don't recommend the buffet...

Absolutely AMAZING!! If you are going to Crete book this. We will be back!

Staff and food are incredible - massive shout out to Stella, Ionna, Pat, Vasilios and the guys from the bar - all great and couldn’t do enough. The spa is gorgeous with lovely treatments. Drinks are good but if you only drink premium branded liquor then expect to pay - the drinks were nice otherwise but we did pay in the evenings for a nice bottle of wine or premium cocktail. We will definitely be back as it was 100% a 5 star experience. A beautiful resort run by lovely people.

Everything is perfect

Vary friendly staff excellent facilities will use again.

This was one of the most disappointing hotel experiences I’ve had. The Hotels.com listing is misleading and materially inaccurate. Its advertised the hotel as being on a white sandy beach with an exclusive beach bar, complete with photos suggesting exactly that. In reality, there is no exclusive beach bar and the nearest beach is public, rocky and nothing like the images or description (it’s a vile beach). Had the listing been accurate, I would never have booked this hotel. The problems didn’t end there. The blonde concierge was extremely unhelpful and refused to assist with booking restaurants or beach clubs. The hot water remained lukewarm throughout our stay and the manager shrugged his shoulders and refused to investigate. Towels were stained, had holes in them and are used interchangeably for both the bathrooms and the beach. The patio door regularly got stuck creating a safety concern. Housekeeping removed bedding from our room and failed to replace it, and when we raised it with the manager, he accused us of stealing it. The plunge pools are also very misleading in the marketing photos. Rather than overlooking a luxury setting, ours looked directly onto a car park and supermarket/high street. The location itself was also a huge disappointment.

Härligt läge på hotellet, lugnt & tyst, kanske lite för lugnt. Tänk på att det är backigt och brant att gå. Helt ok frukost, känns lite som en skolmatsal. Åt bara en middag på hotellet, den var ok, tyvärr kunde vi inte få kaffe efter maten! Konstigt! Bra med parkeringar. Damen i receptionen kanske skulle gått en charm kurs. Alla kan ha en dålig dag, men ett litet leende och kanske önska en välkommen åter skulle suttit fint. Första intrycket är viktigt, ett leende gör mycket!