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Heraklion Vacation Packages

The staff was warm, smiley, and courteous. There was an issue with the room, and it was handled quickly and efficiently. The rooms were spacious and clean. The hotel owner was a pleasant person who came to talk with us, gave us tips on where to travel, and asked for our suggestions on how to improve the hospitality. It was definitely an excellent experience in Crete, and we will surely return there next time.

We had amazing room with private pool view to the sea it was heaven room number 614 !!! This hotel has amazing location and fantastic view all over, only 25 min from airport, great service and staff, pools for adullts only and pools with the kids, SPA, inside pool, tennis court, be ready to walk in the resort/or you call the reception adn they come in a minute to pick you up since its very large and on top on the hill. Fantastic Stay!!! Thank YOU!!!

Amazing. Such a wonderful stay, we would do it again in a heartbeat! The Cretian BBQ was the highlight of our whole trip. We learned what hospitality should look like!

This place is amazing. It has everything you need beach front , multiple pools with slides, good hotel gym and beautiful views. The food is out of this world cooked right in front of you with countless options. By far my favorite place in Greece and I’ve been to Greece 20 times. It’s alittle pricey but worth every penny. We are a family of four

Not My favorite hotel

Ignored and Disappointed: Poor Communication by Hotel Management When we extended our stay, the hotel staff failed to inform us about a special 50% May discount. Although the manager later compensated us nicely, our experience with the hotel’s loyalty program has been extremely disappointing. Since our stay, we've made multiple attempts to register for the hotel’s loyalty membership. Despite discussing this directly with reception upon checkout (we were promised a follow-up that never came) and sending three subsequent emails, we've received no response whatsoever. It feels as though the hotel is deliberately avoiding our registration to prevent us from receiving the 10% discount on our next visit, especially concerning given their initial oversight regarding the 50% discount. We remain puzzled by this complete lack of communication from hotel management.

Excellent food from all of the restaurants, snack bars and even the buffet. Good range of pools without any major issue finding sun loungers. Beach is sandy and can easily swim in the sea safely. Water park is great to have as another option. Hotel is big on sustainability so have to refill your own water bottles each day, but easy enough to do. We occasionally needed to request the room to be cleaned via the app as not always done daily, however each time we requested it to be cleaned it was done within the hour.