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Rafaela Hotel Heidelberg

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Photo gallery for Rafaela Hotel Heidelberg

Lobby lounge
Double Room | View from room
Double Room | Hypo-allergenic bedding, in-room safe, desk, blackout drapes
Lobby sitting area
Front of property

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Air conditioning
  • Housekeeping
  • Free WiFi
$178
includes taxes & fees
Nov 2 - Nov 3

Explore the area

View in a map
Lutherstr. 17, Heidelberg, 69120
  • Place, Neckarwiese
    ‪8 min walk‬
  • Place, University of Heidelberg Old Campus
    ‪18 min walk‬
  • Place, Heidelberg Castle
    ‪3 min drive‬
  • Airport, Mannheim (MHG)
    ‪13 min drive‬

Room options

View all photos for Family Room

Family Room | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Family Room

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Double Room

Double Room | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Double Room

9.6 out of 10
Exceptional
(14 reviews)
  • Sleeps 3
  • 1 Double Bed

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About this property

Rafaela Hotel Heidelberg

Hotel in Neuenheim
This smoke-free hotel features a bar/lounge, a coffee shop/cafe, and coffee/tea in a common area. WiFi in public areas is free. Additionally, express check-in, express check-out, and free newspapers are onsite. Housekeeping is available on request.
Rafaela Hotel Heidelberg offers 25 accommodations with safes and hair dryers. Accommodations are furnished with sofa beds and desks. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This Heidelberg hotel also offers multilingual staff, coffee/tea in a common area, and complimentary newspapers in the lobby.

Rafaela Hotel Heidelberg is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:30 AM and 10:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour offsite parking (EUR 20 per day)
  • Street parking available
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends; EUR 9.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Bicycle storage
  • Playground
  • Shopping
  • TV in common areas

Family friendly

  • Crib (surcharge)
  • In-room refrigerator
  • In-room sofa bed
  • Playground
  • Soundproofed rooms

Conveniences

  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2018
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Living plant wall
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable tableware
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Hypo-allergenic bedding
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • LED lighting
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 16

Check-out

Check-out before 10:30 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 6:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for EUR 10.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.50 per person, per night, up to 5 nights. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 9.5 per person
  • Nearby parking fee: EUR 20 per day(984 ft away; open 24 hours)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
Tax ID - DE317452583
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Property is also known as

Rafaela Hotel
Rafaela Heidelberg
Rafaela Hotel Heidelberg Hotel
Rafaela Hotel Heidelberg Heidelberg
Rafaela Hotel Heidelberg Hotel Heidelberg

Rafaela Hotel Heidelberg Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 74 out of 93 reviews
Rating 8 - Good. 14 out of 93 reviews
Rating 6 - Okay. 3 out of 93 reviews
Rating 4 - Poor. 2 out of 93 reviews
Rating 2 - Terrible. 0 out of 93 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Khoi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very well maintained, modest hotel in a lovely part of town. The staff is very friendly and accommodating but note that the reception desk closes between 10:30p and 6:30a. The hotel is small and not spectacular but for a simple, straightforward stay in Heidelberg on a charming square (with a farmers market some mornings) it’s really exceptional.
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was lovely and clean. Staff and service were excellent, very friendly. Nice part of town and breakfast was lovely. Would stay here again
Stayed 4 nights in Jul 2025

8/10 Good

Itamar

Stayed 5 nights in Mar 2025

10/10 Excellent

Ken, Plano

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff in the hotel are very friendly and caring. This is the best hotel we had stayed in Germany.
Stayed 2 nights in Dec 2024

8/10 Good

Lele

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff. A little off the main attractions. Room was very clean.
Stayed 1 night in Oct 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Good location in the new town, close to the bridge to get to the old town, without the crowds of tourists. Looks out onto square with outdoor cafes. Staff friendly and helpful.
Stayed 2 nights in Aug 2024

10/10 Excellent

Nahid

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stuff
Stayed 3 nights in Jul 2024

10/10 Excellent

Sean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great new hotel

We booked this hotel while traveling Germany; it was close to downtown. The hotel is nice, the area is nice and lots of options, and only a 20 min walk to the bridge. We ended up with the handicapped room. Growing up with a handicapped mother this was one of the best handicapped bathrooms I had ever seen.
Stayed 1 night in Jun 2024

10/10 Excellent

Barton

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My favorite place to stay in Heidelberg.

Always quiet, clean and comfortable, with a good breakfast, friendly staff, and a convenient location.
Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely quiet small hotel

Excellent, small quiet hotel very conveniently located outside the old town but close eneough to walk there, and with normal neighborhood serving stores nearby. Good breakfast selection from a small but full buffet
Stayed 3 nights in Mar 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location. Friendly staff. Charming area of town.
Stayed 2 nights in Oct 2023

4/10 Poor

MODERN

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Dilara

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Fred

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and staff were excellent. Major plus is this hotel is only 4 years old and has A/C in its rooms. It is a little bit of a walk to the old city of Heidelberg a little over a mile but if you walk along the river it is nice. Their is not parking so you will need to park in the parking garage which is about a 10 minute walk. Overall this hotel was a very nice stay.
Stayed 2 nights in Jul 2023

10/10 Excellent

Nichola

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another fantastic stay
Stayed 4 nights in Jun 2023

10/10 Excellent

Barton

Stayed 1 night in May 2023

10/10 Excellent

Reed

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

10/10 Excellent

Heather

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

10/10 Excellent

Rainer

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and modern rooms, very friendly staff, good breakfast. The location is golden with several bars and restaurants nearby, a short walk to Philosopher's Walk and across the bridge to the Old Town. Saturday market right in front of the door.
Stayed 2 nights in Mar 2023

10/10 Excellent

Barton

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great recently-renovated small hotel

Quiet, clean and comfortable, in a very nice old part of town across the river from the university. I am told there is a market on Saturday and Wednesday in the square that the rooms face, so I would expect some early morning noise as that gets set up. Breakfast was excellent, and less than €10.
Stayed 1 night in Dec 2022

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely. Our room had a gorgeous view over a lovely open platz (though the bar was a little lively late into a Wednesday night with windows open). The rooms were extremely comfortable, the morning buffet was lovely, and the staff were warm and attentive. The location was easily walkable to old town and the castle for those who don't have issues walking on tour. We also enjoyed a drink in the platz outside the restaurant while there. It's an affordable, lovely place to stay. Thank you Rafaela!
Stayed 1 night in Oct 2022

10/10 Excellent

Aubrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, clean and quite.
Stayed 1 night in Aug 2022

10/10 Excellent

Tsz Kin Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There are a lot of surprises
Stayed 1 night in Aug 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is close to the old part of town. Easy transportation access. The nicest part is the staff is very helpful, pleasant and I would definitely stay there again.
Stayed 4 nights in Jul 2022