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I had a wonderful 10-night stay at this hotel. The staff were friendly and professional, the rooms were clean and comfortable, and the overall service exceeded my expectations. The location was convenient, and everything was well maintained throughout my stay. I would definitely recommend this hotel and look forward to staying here again in the future.

Unfortunately, my stay at this hotel was quite disappointing from the moment we arrived. When checking in, I was told that my room would be ready within one hour. I had travelled for approximately 13 hours with an infant, so I specifically requested an early check-in and was reassured that the room would be ready within an hour. Despite repeatedly explaining that I had been travelling for such a long time with a baby, there was very little sympathy or effort from the staff to accommodate us. Instead of receiving our room within the promised hour, we waited approximately three hours and did not get access to our room until around 5:00 PM, even though the hotel’s standard check-in time was 3:00 PM. After such a long journey with an infant, this was extremely frustrating and exhausting. Unfortunately, the issues continued during our stay. We had to continuously contact and remind staff to have our room cleaned, rather than having housekeeping attend to it as expected. There was also a strange/unpleasant odour in the room that we reported, but it was not properly addressed or resolved. Overall, the lack of communication, consideration, and attention to basic guest service was very disappointing. Travelling with an infant can already be challenging, and after a 13-hour journey, I expected the hotel to show at least some understanding and make the check-in and stay as comfortable as possible. I hope management takes this feedback seriously

Staff as always are very freindly and helpful. The water in the pool is chilled, which makes summer day at the pool in ME tolerable.

This hotel is the top choice in Dubai Bluewaters and is highly recommended for anyone seeking a luxurious, relaxing vacation.