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Sofitel Hamburg Alter Wall

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Exterior
Exterior
Indoor pool, outdoor pool
Hypo-allergenic bedding, minibar, in-room safe, desk
Lobby

Popular amenities

  • Bar
  • Pool
  • Spa
  • Gym
  • Parking available
  • Breakfast available

Explore the area

Map
Alter Wall 40, Hamburg, HH, 20457
  • Hamburg City Hall
    ‪3 min walk‬
  • Miniatur Wunderland
    ‪10 min walk‬
  • Elbe Philharmonic Hall
    ‪14 min walk‬
  • Hamburg (HAM)
    ‪14 min drive‬

Room options

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About this property

Sofitel Hamburg Alter Wall

Hotel in Hamburg City Center
This smoke-free hotel features a full-service spa, an indoor pool, and an outdoor pool. WiFi in public areas is free. Other amenities include a restaurant, a health club, and a bar/lounge.
Sofitel Hamburg Alter Wall offers 241 accommodations with iPod docking stations and minibars. 49-inch LCD televisions come with premium satellite channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Seagull Spa. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open select days.
In addition to a full-service spa, Sofitel Hamburg Alter Wall features an indoor pool and an outdoor pool. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities consist of a 24-hour business center and meeting rooms. Event facilities measuring 12917 square feet (1200 square meters) include a conference center. This family-friendly hotel also offers a health club, a sauna, and spa services. Onsite parking is available (surcharge), along with a car charging station.

Sofitel Hamburg Alter Wall is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 11 AM.
Ticino - This restaurant specializes in international cuisine and serves breakfast and dinner.
Seven Heads - Onsite cocktail bar. Guests can enjoy alfresco dining (weather permitting). Open daily.
Late night fare is available from 24-hour room service.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi; wired internet (EUR 6 per day)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Airport shuttle available
  • Self parking on site (EUR 30 per day)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: EUR 32 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Seven Heads
  • Ticino

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Library
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station
  • Conference center (12,917 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • On a river
  • Terrace

Full-service spa

  • Massage
  • Sauna
  • Spa open select days
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • Built in 2000
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 49-inch LCD TV with premium satellite channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 25 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.80 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 32 per person
  • Fee for in-room wired internet: EUR 6 per day (rates may vary)
  • Self parking fee: EUR 30 per day
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Alter Hamburg
Alter Wall Hamburg
Hamburg Sofitel
Hamburg Wall
Sofitel Hamburg Alter Wall Hotel
Sofitel Alter Wall Hamburg
Sofitel Alter Wall Hotel
Sofitel Alter Wall Hotel Hamburg
Sofitel Hamburg Alter Wall
Wall Hamburg
Accor Hamburg Alter Wall
Sofitel Hamburg Alter Wall Hotel Hamburg
Sofitel Alter Wall
Sofitel Hamburg Alter Wall Hotel
Sofitel Hamburg Alter Wall Hamburg
Sofitel Hamburg Alter Wall Hotel Hamburg

Sofitel Hamburg Alter Wall Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 578 out of 999 reviews
Rating 8 - Good. 304 out of 999 reviews
Rating 6 - Okay. 87 out of 999 reviews
Rating 4 - Poor. 18 out of 999 reviews
Rating 2 - Terrible. 12 out of 999 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

6/10 Okay

CHASE

Liked: Cleanliness, room comfort
Not a bad location. Close to a lot of things for inner city. Was disappointed that the pool and spa were not stated closed on the website. Still waiting to see if I was charged for upgrades that seems to not go with anything that we recieved. Maybe just a misunderstanding when we checked in. The breakfast served was great. Room service menu was slacking though. All and all a good stay.
Stayed 2 nights in Jun 2020

10/10 Excellent

Keld

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super location and excellent service

Excellent stay, super location and nice facilities. Breakfirst buffet is really good.
Stayed 1 night in Mar 2020

8/10 Good

JONAS A

Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Very nice hotel, enjoyable stay
Stayed 2 nights in Jan 2020

10/10 Excellent

Mathias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Deborah L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location near Neuer Wall. Great amenities (must use spa (sauna, pool and gym). The room is small but lovely.
Stayed 2 nights in Dec 2019

10/10 Excellent

Audrey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a business trip, so I can't speak to the hotel's location for sightseeing, but I was very happy with all the services, the size of the room, the quality of the room service meal, etc.
Stayed 1 night in Dec 2019

10/10 Excellent

Ashley

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable bed and great staff. Amazing location. Would stay again and again
Stayed 1 night in Dec 2019

2/10 Terrible

Susanne

Traveled with family
Disliked: Staff & service, room comfort

Rooms don't live up to the rest of the hotel.

The hotel itself was very sleek and modern; the lobby especially had a great ambience. The concierge staff was also extremely helpful and well-informed about the region. Breakfast was good quality, but could have had more variety for the amount charged per person. The spa also had a lovely mood, and the steam room and sauna were very relaxing; the only thing missing was a hot tub as the pool was only somewhat warm. However, the rooms themselves were less than impressive. The rooms have absolutely zero personality (not even a single photograph or painting on the wall). We immediately noticed that the room we were given reeked of smoke, so much so that breathing felt a bit stifling. After mentioning it to the front desk, we were given a different room, which was unfortunately a downgrade from the original room. The right bedside table was broken, dangerously tilted and barely hanging onto the wall. The mattress topper on the bed was unbelievably lumpy, especially on the top, where it poofed up directly (and uncomfortably) underneath the pillows. To make matters worse, the bedsheets had multiple stains and should never have passed housekeeping inspection. At that point, it was late, and we were too tired to switch rooms yet again. Overall, the hotel's outside look and feel doesn't match its room, which were underwhelming and disappointing.
Stayed 1 night in Nov 2019

10/10 Excellent

Maria Claudia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Check in needs improvement. Good location & clean.

The check in was awful as they kept us waiting for room whilst others arriving after us were given rooms. They were busy and could not cope. Had to wait 20 mins at breakfast for a table. The hotel rooms are small but clean and good condition. Location is convenient and quiet.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great rooms and location let down by hotel bar

Lovely canal view, great room and comfy bed. Bar area horrible and uncomfortableHelpful concierge
Stayed 2 nights in Oct 2019

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Cengin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

6/10 Okay

Christoph

Stayed 2 nights in Aug 2019

10/10 Excellent

Daryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

charles david branigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hamburg is not Humbug

Great spot A gem And a great town
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location in walking distance of many lovely places. Totally average experience - missed having evening turn down service and the hotel did not provide complimentary water. The staff was responsive but not proactive. It was as expected, nothing more.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent 6 days at the Sofitel Alter Wall. Great location. Staff, without exception, are excellent. Very nice Library for cigar lovers. The welcoming patio, with nice canals views, made for a nice spot for a glass of wine before dinner.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel in Hamburg

Stayed at Alter Wall with my son in july. Very centrally located. I upgraded to luxury room to get great view of the city on the 7th floor. Ask to see room first, then you can decide which view you like best. Spacious modern room with great beds. Bathroom with shower and bathtub. Breakfast very tasty for both of us, lots to choose from. Friendly service from all the staff i met. The swimming pool was awesome, we used it every day. Children can only use it in a time period but it was no problem for us. Problaby staying here next time in Hamburg.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
great hotel great location great room great bed .great food
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Jul 2019