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Holiday Inn Hamburg - Hafencity by IHG

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Photo gallery for Holiday Inn Hamburg - Hafencity by IHG

Exterior
Daily buffet breakfast for a fee
Fitness facility
Serves breakfast, lunch, and dinner
Property amenity

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
The current price is $129
includes taxes & fees
Jul 26 - Jul 27

Explore the area

View in a map
Ueberseeallee 15, Hamburg, Hamburg, 20457
  • Place, Miniatur Wunderland
    ‪16 min walk‬
  • Place, Elbe Philharmonic Hall
    ‪18 min walk‬
  • Place, Hamburg City Hall
    ‪20 min walk‬
  • Airport, Hamburg (HAM)
    ‪35 min drive‬

Room options

View all photos for Suite, 1 Queen Bed

A double bed with white linens, a red ottoman, a yellow armchair, and a large window with sheer curtains.

Suite, 1 Queen Bed

9.4 out of 10
Exceptional
(12 reviews)
  • City view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Accessible, Courtyard View

Hypo-allergenic bedding available, desk, laptop workspace

Standard Room, 1 Queen Bed, Accessible, Courtyard View

9.0 out of 10
Wonderful
(7 reviews)
  • 249 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed

Hypo-allergenic bedding available, desk, laptop workspace

Standard Room, 1 Queen Bed

9.4 out of 10
Exceptional
(55 reviews)
  • City view
  • 249 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 2 Twin Beds

Hypo-allergenic bedding available, desk, laptop workspace

Standard Room, 2 Twin Beds

9.0 out of 10
Wonderful
(19 reviews)
  • City view
  • 213 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Room

Hypo-allergenic bedding available, desk, laptop workspace

Standard Room

9.0 out of 10
Wonderful
(31 reviews)
  • City view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Courtyard View

Hypo-allergenic bedding available, desk, laptop workspace

Standard Room, 1 Queen Bed, Courtyard View

9.8 out of 10
Exceptional
(9 reviews)
  • 226 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed

Hypo-allergenic bedding available, desk, laptop workspace

Standard Room, 1 Queen Bed

8.6 out of 10
Excellent
(4 reviews)
  • City view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

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About this property

Holiday Inn Hamburg - Hafencity by IHG

4.5-star Hamburg hotel, connected to a shopping center in Hamburg City Center
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe, and self parking. Change of towels is available on request.
Holiday Inn Hamburg - Hafencity by IHG offers 268 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers.

This Hamburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 4.5-star property consist of a business center and 3 meeting rooms.

Wireless Internet access is complimentary. This luxury hotel also offers a fitness center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Holiday Inn Hamburg - Hafencity by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Open Lobby - This lobby lounge serves breakfast, lunch, dinner, and light fare. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 32 per day)
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 28 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Open Lobby

Things to do

  • Bicycle rentals
  • Gym

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service

Business services

  • 3 meeting rooms
  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Area rugs in room
  • Elevator (39 inch wide door)
  • Handrails in stairways (24 inches high)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (35 inches high)
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • Banquet hall
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 28 per person
  • Self parking fee: EUR 32 per day
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Property is also known as

Holiday Inn Hamburg Hafencity Hotel
Holiday Inn Hamburg Hafencity

Holiday Inn Hamburg - Hafencity by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 650 out of 957 reviews
Rating 8 - Good. 261 out of 957 reviews
Rating 6 - Okay. 29 out of 957 reviews
Rating 4 - Poor. 11 out of 957 reviews
Rating 2 - Terrible. 6 out of 957 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

THOMAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay the night before an early flight.
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Fabian

Liked: Cleanliness, staff & service, property conditions & facilities
top Hotel
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Hermann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Roupen

Liked: Cleanliness, staff & service, property conditions & facilities
I highly recommend
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Jian

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 3 nights in Jul 2025
Verified

8/10 Good

Jeri

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm welcome from reception staff. Excellent language skills, spoke English very well. Room very clean, a good size and very quiet. Breakfast a higj standard with lots of choice.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities
The room was VERY CLEAN, and the hotel was only 10min from the cruise portstaff was helpful and freindly, and it was only 5 ni
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very comfortable and the staff were very nice and helpful!
Stayed 5 nights in Sep 2025
Verified

8/10 Good

Tonny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean and quiet room ( spend newyears night there and did not hear the fireworks)
Breakfast eggs 🙂
Fantastic breakfast
Fantastic breakfast, they had everything
Quite room, no sound disturbance from fireworks in room
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot,very walkable,about a 5 minute to shopping and not too far from there is the Hamburg harbour,very comfortable beds, clean and friendly.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Jui Fu

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with great staff !
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent buffet breakfast.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel with good room facilities, only missing a fridge. Cafe and bar as well as small guest pantry in the lobby.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot! Very nice rooms and close to everything.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Paul Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, well located for the purpose of our visit and the staff were helpful and informative.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Lutz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schönes Hotel in guter Lage in der Hafencity
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally situated Hotel in Hafencity, which is a newly built area in the old docks area and contains the University buildings. It is walkable to city centre.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Jutta

Liked: Cleanliness, amenities, property conditions & facilities
Super Hotel
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so helpful and very friendly. The public areas were very clean. We would stay here again
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, near transport and a walk to the warehouse district. Great gym!
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

andrew

Liked: Cleanliness, staff & service
Good
Stayed 3 nights in Dec 2025