Property is managed by Arbio, with no reception, but all information for check-in is sent via email, and we had no problems - their step-by-step check-in procedure was very concise. The property is in a great location for discovering Hamburg - right next to the train line, but with no noise from the trains. There is a supermarket right downstairs, and 2 more within 10 minutes walking. There are also many dining options nearby, but we utilised the excellent kitchen in the apartment. The 3 of us stayed in a 2 bedroom apartment, and were very happy with our stay. The apartment was modern, clean and quiet. The beds were comfortable, and the shower was the best in our 6 week holiday. We had a small communication glitch, where our email did not receive a reply, but overall we would not hesitate to recommend this property to all.