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The Happo

3.5 star property

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Photo gallery for The Happo

Breakfast and dinner served
Exterior
Reception
Hot springs
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • Bar
  • Room service
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

View in a map
5090 Hokujo, Hakuba, Nagano, 399-9301
  • Place, Hakuba Ski Jumping Stadium
    ‪1 min walk‬
  • Place, Hakuba Happo-One Ski Area
    ‪4 min walk‬
  • Place, Happo-one Adam Gondola
    ‪7 min walk‬

Room options

View all photos for Deluxe Twin Room

1 bedroom, down comforters, in-room safe, individually decorated

Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Suite (The Happo)

1 bedroom, down comforters, in-room safe, individually decorated

Deluxe Suite (The Happo)

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

1 bedroom, down comforters, in-room safe, individually decorated

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Triple Room

1 bedroom, down comforters, in-room safe, individually decorated

Deluxe Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for Superior Room, 1 King Bed

1 bedroom, down comforters, in-room safe, individually decorated

Superior Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

1 bedroom, down comforters, in-room safe, individually decorated

Family Room

  • 1 bedroom
  • Sleeps 4
  • 4 Twin Beds

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About this property

The Happo

3.5-star Hakuba hotel walkable to Hakuba Happo-One Ski Area
After a day on the slopes, return to dine at the restaurant and drink at the bar/lounge. Additional amenities at The Happo include ski storage and hot springs. Housekeeping is available on request.
The Happo offers 30 air-conditioned accommodations with safes and slippers. Each accommodation is individually furnished and decorated. Beds feature down comforters. LCD televisions are featured in guestrooms. Bathrooms include bidets, complimentary toiletries, hair dryers, and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and desk chairs. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
There are hot springs open between 3:00 PM and 9:00 PM.
Getting to the slopes is a breeze with this mountain hotel's ski shuttle (surcharge). Conveniences like ski storage and ski equipment rentals allow you to spend less time with logistics and more time on the slopes. When the sun goes down, sip après-ski drinks in the hotel's bar.

Dining options at the hotel include a restaurant and a coffee shop/cafe. Public areas are equipped with complimentary wireless Internet access. Onsite uncovered self parking is complimentary. A total renovation of this property was completed in December 2021.

The Happo is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:30 AM.
The Grill - This fine-dining restaurant serves breakfast and dinner. Reservations are required.
The Clubhouse - Onsite bar. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Ski shuttle (surcharge)
  • Free uncovered self parking on site

Food and drink

  • Daily continental breakfast available 7:00 AM to 9:30 AM for a fee: JPY 3,000 for adults and JPY 1,800 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Clubhouse
  • The Grill

Things to do

  • Bicycle rentals
  • Hot spring
  • Ski equipment rentals
  • Ski storage

Family friendly

  • Crib (surcharge)
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)

Outdoors

  • In the mountains

Spa

  • Hot spring
  • Hot springs open from 3:00 PM - 9:00 PM
  • Hot springs water temperature - 104 ºF

Accessibility

  • Elevator
  • Thin carpet in public areas
  • Thin carpet in room

More

  • 1 building
  • 4 floors
  • Renovated entire property - December 2021
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch LCD TV

Food and drink

  • Limited room service
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Mobile key entry
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and smart lock details; front desk staffed during limited hours
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Guests are recommended to download the property's JustIn Mobile mobile app before check-in

Access methods

Front desk (limited hours), smart lock

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 3 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for JPY 8000.0 per day
Cribs (infant beds) are available for JPY 3500.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately JPY 3000 for adults and JPY 1800 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping fee: JPY 3000 per day; may vary based on length of stay and unit size
  • Crib (infant bed) fee: JPY 3500.0 per night
  • Rollaway bed fee: JPY 8000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

Hot springs access available from 3:00 PM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

The Happo Hotel
The Happo Hakuba
The Happo Hotel Hakuba

The Happo Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 17 out of 24 reviews
Rating 8 - Good. 3 out of 24 reviews
Rating 6 - Okay. 4 out of 24 reviews
Rating 4 - Poor. 0 out of 24 reviews
Rating 2 - Terrible. 0 out of 24 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Erik

Stayed 2 nights in Jun 2025

10/10 Excellent

Jenna

Stayed 2 nights in Apr 2025

6/10 Okay

Jon

Stayed 1 night in Apr 2025

10/10 Excellent

Jenna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff was incredibly helpful the entire time! We could not have had such a great trip without them!
Stayed 1 night in Apr 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Adrienne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and good was good.
Stayed 7 nights in Jan 2025

10/10 Excellent

Wylie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet place. Great breakfast.
Stayed 3 nights in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

6/10 Okay

takayuki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

KENTA

Liked: Cleanliness, property conditions & facilities
ゴンドラ駅に近く便利な場所
Stayed 2 nights in Aug 2025

10/10 Excellent

Megumi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Emiko

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
何度も長野の旅を経験してますが、白馬には初めて宿泊しました。 お部屋は広くて機能的で、概ね快適に過ごせました。冷蔵庫にはコーラと氷結のサービスもあり嬉しかったです。 洗面台が高いと口コミにありましたが、本当に高くて（私も子供も身長150センチ程）多少つま先立ちで使用しました。 お子さんが一緒だと抱え上げるのも大変そうなので、ステップがあるといいと思います。 洗面台前の可動式の全面鏡が、好きな場所を隠せたりする（入口や洗面）のは便利でした。 エレベーター近くにウォーターサーバー、洗濯機、アイスディスペンサーと自販機あり。 温泉エリアのドアは暗証番号の入力が必要で、セキュリティがしっかりしていると思いました。 一つだけ、温泉の利用時間がスタッフの居る10時までだったので、夕食後に慌ただしく入らなければいけなかったのが残念でした。 部屋はシャワーだけなので、12時頃までは利用できた方が折角の良いお風呂が楽しめると思いました。 と色々書きましたが、また白馬に泊まる時はリピートしたいホテルでした。
Stayed 1 night in Aug 2025

10/10 Excellent

CHIA-LI

Stayed 1 night in Aug 2025

10/10 Excellent

estefano

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is the best
Stayed 2 nights in Mar 2025

6/10 Okay

shujuan

Liked: Staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Keisuke

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

素晴らしいホテル

Stayed 2 nights in Aug 2024

8/10 Good

TAICHIROU

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋は綺麗で大浴場も最高でした。 サービスも良かったです。
Stayed 1 night in Sep 2023