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They were not ready for our arrival. The hotel was locked behind bars when we came. They let us wait for additional 30 min to explain that we prepaid for the room. They still wanted us to pay. No water for drinking. The bathroom was clogged.

Exceptional service by staff .Clean ,large rooms .Great breakfast .

Hotel was like a jig saw puzzle with lots of stairways and areas. Still had construction going on. Rooms were very nice but no privacy unless you close your curtains. Room safes did not work in either of our rooms. You cannot flush toilet paper due to old pipes. Area did not feel very safe but we did not need to leave the hotel without a guide since the dining in the hotel was great. Overall I would recommend this hotel.

Hotel Mama Cuchara is a lovely boutique hotel with a great location. The breakfast is delicious and the team took great care of us. We loved our stay there and would absolutely come back and stay again next time we are in Quito.

Staff were brilliant, really helpful

Such a lovely and peaceful retreat, with truly hospitable owners.