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Mandarin Hotel Guangzhou

3.5 star property

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Photo gallery for Mandarin Hotel Guangzhou

Front of property - evening/night
Mandarin Executive Suite | Premium bedding, in-room safe, iron/ironing board, free WiFi
Nightclub
Nightclub
Lobby

Reviews

6.2 out of 10

Popular amenities

  • Air conditioning
  • Parking included
  • 24/7 front desk
  • Pool
  • Housekeeping
  • Free WiFi

Explore the area

Map
No 1418 Guangzhou Ave, Guangzhou, Guangdong, 510500
  • Taikoo Hui
    ‪3 min drive‬
  • Guangzhou Zoo
    ‪5 min drive‬
  • Beijing Road Pedestrian Street
    ‪7 min drive‬
  • Guangzhou (CAN-Baiyun Intl.)
    ‪46 min drive‬

Room options

View all photos for Family Suite

Premium bedding, in-room safe, iron/ironing board, free WiFi

Family Suite

  • 538 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe Executive Twin Bed

Premium bedding, in-room safe, iron/ironing board, free WiFi

Deluxe Executive Twin Bed

  • 484 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Room, 2 Twin Beds

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Twin Room, 2 Twin Beds

  • 355 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Queen Bed (Limited Special Offer)

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 1 Queen Bed (Limited Special Offer)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room, 2 Twin Beds (Limited Special Offer)

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Twin Room, 2 Twin Beds (Limited Special Offer)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Executive Room, 1 Queen Bed(Limited Special Offer)

Premium bedding, in-room safe, iron/ironing board, free WiFi

Deluxe Executive Room, 1 Queen Bed(Limited Special Offer)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Executive,2 Twin Beds(Limited Special Offer)

Premium bedding, in-room safe, iron/ironing board, free WiFi

Deluxe Executive,2 Twin Beds(Limited Special Offer)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Queen Bed

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 1 Queen Bed

  • 355 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Suite

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Suite

  • 700 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Executive Queen Bed

Premium bedding, in-room safe, iron/ironing board, free WiFi

Deluxe Executive Queen Bed

  • 484 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Family Suite

Premium bedding, in-room safe, iron/ironing board, free WiFi

Deluxe Family Suite

  • 538 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Deluxe Executive Suite

Premium bedding, in-room safe, iron/ironing board, free WiFi

Deluxe Executive Suite

  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

Mandarin Hotel Guangzhou

3.5-star hotel in Tianhe
2 restaurants, an outdoor pool, and a nightclub are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a business center, concierge services, and dry cleaning.
Mandarin Hotel Guangzhou offers 240 air-conditioned accommodations with safes and bathrobes. Beds feature premium bedding. Televisions come with cable channels. Bathrooms include shower/tub combinations with rainfall showerheads, slippers, and hair dryers.

This Guangzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool.
Dining is available at one of the hotel's 2 restaurants. Wireless Internet access is complimentary. Business amenities at this 3.5-star property consist of a business center, meeting rooms, and limo/town car service. This Art Deco hotel also offers an outdoor pool, a nightclub, and concierge services. Limited complimentary onsite parking is available on a first-come, first-served basis.

Mandarin Hotel Guangzhou is a smoke-free property.

Buffet breakfasts are available for a surcharge.
Western Restaurant - This restaurant serves breakfast, lunch, and dinner.
Chinese Restaurant - This restaurant serves lunch and dinner.
Room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee: CNY 45 to 230 per person
  • 2 restaurants

Restaurants on site

  • Chinese Restaurant
  • Western Restaurant

Things to do

  • Nightclub
  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business center
  • Meeting rooms

Accessibility

  • Elevator

More

  • 1 building
  • 16 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2004
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Room service

More

  • Air conditioning
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 AM
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests booked in the Deluxe Family Suite or the Family Suite room category in a Breakfast Included rate plan receive breakfast for up to 3 guests. Breakfast fees apply for any additional guests.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 45 to 230 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Guangzhou Mandarin
Guangzhou Mandarin Hotel
Hotel Mandarin Guangzhou
Mandarin Guangzhou
Mandarin Guangzhou Hotel
Mandarin Hotel Guangzhou
Mandarin Hotel Guangzhou Hotel
Mandarin Hotel Guangzhou Guangzhou
Mandarin Hotel Guangzhou Hotel Guangzhou

Mandarin Hotel Guangzhou Reviews

Reviews

6.2
Rating 10 - Excellent. 5 out of 114 reviews
Rating 8 - Good. 41 out of 114 reviews
Rating 6 - Okay. 35 out of 114 reviews
Rating 4 - Poor. 24 out of 114 reviews
Rating 2 - Terrible. 9 out of 114 reviews

6.6/10

Cleanliness

6.6/10

Staff & service

10/10

Amenities

6.2/10

Property conditions & facilities

Reviews

4/10 Poor

Vishwanath

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Short of staff and food area NO hygiene.

There is no room service facility.
Stayed 1 night in May 2019

4/10 Poor

Louis

Disliked: Staff & service, property conditions & facilities

White elephant of a hotel.

Main train Station close enough to the hotel but there are not many amenities nearby, there are no underground nearby either and it’s not easy to get a taxi because of the off road position. The reception staff are expressionless so don’t expect much help or friendliness. The good points are breakfast is included and normal check out time is 1pm. Don’t get too thirsty as when you finish a complimentary bottle of 300ml water you’ll have to pay for the extra; something I’ve never experienced in other hotels in China.
Stayed 1 night in May 2019

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Not a good place for westerners. Bad breakfast. I would not recommend
Stayed 8 nights in Apr 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service, amenities
Should not show that there is a pool etc as it is misleading but pleasant staff!
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveler

Although there were no smoking signs in the hotel, there were people smoking in the lobby in front of the reception. No one asked the smokers to smoke outside. On the 15th floor where we stayed, there was like an office located there. Once I saw an employee walked out of the lift to that office & the lift reeked of cigerette smoke. Most unpleasant to ride that lift.
Stayed 5 nights in Dec 2018

8/10 Good

Hasit

Liked: Cleanliness, room comfort
Well located but an older hotel. Comfortable but furnishings etc need to be upgraded
Stayed 1 night in Nov 2018

8/10 Good

Bee Cheng

Liked: Cleanliness, staff & service

Reasonably Priced

The staff at the reception was very helpful and kind as without their help to get a taxi to the Quangzhou East Railway station, we would have missed our train ride to Xiamen. A bellboy helped us with the luggage upon arrival and refused to accept any tips. A warm reception as we had a little basket of local fruit in our room. Shopping centres within walking distance.
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveler

Proximity is good and staffs are restricted . Anyways one
Stayed 3 nights in Aug 2018

8/10 Good

Obey, South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Stayed 4 nights in May 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutely disgusting hotel & very rude service!!

The hotel was filthy from the lobby to the rooms. When I arrived I was given the keys to a room that had not been cleaned. The previous guests had left and they tried to usher me straight in. I missed my first night and therefore was checking in 21 hours after check-in opened. When I went to change my key to a clean room I was told I would have to wait for a room to be cleaned. I reminded them that I was 21 hours late and my room should be ready. The staff were so rude it was disgusting. On night 2 our entire floor was evacuated & there were police everywhere. I had to pack my bag and go down the fire escape. After waiting at reception for at least an hour I was issued with a new key to a different floor with no apology or explanation. When I asked what was going on they said there was no hot water on my previous floor (if you're going to lie try and at least make it believable). The map the hotel had provided Wotif was incorrect which made finding the hotel very difficult. It was in a dodgy area that you couldn't walk to, taxis were the only option. No where to get a coffee or shops/metro close by. Upon checking out, more rude service and then they kept my deposit!! There was no reason for this, no one spoke English fluently and I didn't have time or by this point energy to dispute someone that I knew I wasn't going to win on. This hotel is absolutely repulsive and should not be listed on Wotif anymore. I don't know how it is still available to book.
Stayed 6 nights in Apr 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Is quite far from MRT, we walk for like 1 hour from MRT. Then outside of the hotel is a garbage center so when we walk in and out there is some not very pleasant smell. But inside the hotel is not bad, room not bad too.
Stayed 2 nights in Apr 2018

6/10 Okay

David

Liked: Cleanliness, staff & service

Business hotel

Hotel is a bot dated and located in the quieter side of Tienhe district so need to take taxi to get to the business area, shopping malls and the higher end restaurants. Around the hotel are only local eataries and garment wholesalers. Bed is hard and worn out so I can feel the individual spring of mattress.

4/10 Poor

Mohamed Amien

Disliked: Room comfort

Hard mattress

Mattress was very hard and uncomfortable.

8/10 Good

Simon Liew Seng Wah

Liked: Cleanliness, staff & service, property conditions & facilities

Dont have safe deposit box!

1) Washer/dryer - inside room dont have! 2) Deep soaking bathtub - don't have bathtub! Room 1501 toilet shower drainage always choke and slow draining.

8/10 Good

michael, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel, but not close to any metro station.

Hotel is quite comfortable and quiet for one night stay , but not close to any main tourist attraction, and a bit far from metro railway train station.
Stayed 1 night in Mar 2018

6/10 Okay

Wiwi

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I think this hotel used to be a popular hotel, but it seem a bit old now. The hotel need some renovation to make it better.
Stayed 2 nights in Jun 2018

4/10 Poor

Traveler_Y, Yardley, PA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

This hotel was over rated at Travelocity.com

What I hated most when I stay in the hotel, is the hotel has smoking odor every where. This hotel was rated 4 star in Travelocity, but it is way over rated. Hotel guests smoke at lobby, rooms, elevators, mildew in the bathroom. Front desk service representatives some is friendly, one has no smile at all time. this hotel locate too far from the metro, not whining walking distance. The breakfast was good
Stayed 3 nights in Nov 2017

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort

Close to East Railway Station Guanzhoudong

Close to East Railway Station - Guanzhoudong. The hotel offer a very good breakfast. The only problem is the room had a subtle smell of smoking - very subtle but you could tell it was there.
Stayed 1 night in Dec 2017

8/10 Good

paulus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
Stayed 3 nights in Oct 2017

8/10 Good

PAULUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

it is good hotel

Wheter is okay
Stayed 1 night in Oct 2017

8/10 Good

A.B.M. HALIM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2017

2/10 Terrible

Han Meng

Disliked: Staff & service

Valuable feedback !

front office staff on midnite shift was very rude & not service orientated
Stayed 3 nights in Oct 2017

8/10 Good

EthanA

Liked: Cleanliness, property conditions & facilities, room comfort
Was a nice hotel. A little old but seemed fairly clean. A nice view and breakfast.
Stayed 1 night in Jun 2017

8/10 Good

abhishek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort