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Aparthotel

Ascott Guangzhou

4.0 star property

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Photo gallery for Ascott Guangzhou

Exterior
Deluxe Apartment, 2 Bedrooms | 1 bedroom, in-room safe, desk, blackout drapes
Seasonal outdoor pool
Yoga
Deluxe Apartment, 1 Bedroom | 1 bedroom, in-room safe, desk, blackout drapes

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Kitchen
  • Washer
  • Dryer
  • Pool
  • Housekeeping
  • Gym
$131
includes taxes & fees
Sep 10 - Sep 11

Explore the area

View in a map
No.73 Tianhedong Road, Tianhe District, Guangzhou, Guangdong, 510630
  • Taikoo Hui
    ‪6 min walk‬
  • Grandview Mall
    ‪8 min walk‬
  • Canton Tower
    ‪4 min drive‬
  • Guangzhou (CAN-Baiyun Intl.)
    ‪32 min drive‬

Room options

View all photos for Executive Apartment, 3 Bedrooms

Full-size fridge, stovetop, dishwasher, electric kettle

Executive Apartment, 3 Bedrooms

  • 1615 sq ft
  • 1 bedroom
  • City view
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 2 Twin Beds

View all photos for Executive Apartment, 1 Bedroom

Executive Apartment, 1 Bedroom | 1 bedroom, in-room safe, desk, blackout drapes

Executive Apartment, 1 Bedroom

  • 753 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Apartment, 1 Bedroom

Premier Apartment, 1 Bedroom | 1 bedroom, in-room safe, desk, blackout drapes

Premier Apartment, 1 Bedroom

  • 797 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Apartment, 1 Bedroom

1 bedroom, in-room safe, desk, blackout drapes

Deluxe Apartment, 1 Bedroom

  • 689 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Apartment, 2 Bedrooms

1 bedroom, in-room safe, desk, blackout drapes

Deluxe Apartment, 2 Bedrooms

  • 1163 sq ft
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

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Exterior

Fraser Suites Guangzhou

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4.5 out of 5, Wonderful, 811 reviews
Fraser Suites Guangzhou

About this property

Ascott Guangzhou

4-star aparthotel in Tianhe
This aparthotel features a fitness center, a sauna, and a complimentary children's club. WiFi in public areas is free. Additionally, a seasonal outdoor pool, a business center, and conference space are onsite. Each apartment provides free WiFi and free wired Internet, an LCD TV with a DVD player, and a kitchen with a refrigerator, a stovetop, and a dishwasher. Conveniences include a washer/dryer and a dining area, and guests will appreciate thoughtful touches like bathrobes and slippers. Limited housekeeping is available.
Ascott Guangzhou offers 207 air-conditioned accommodations, which are accessible via exterior corridors and feature washers/dryers and DVD players. Accommodations offer separate sitting areas. LCD televisions are featured in guestrooms. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, separate dining areas, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Guangzhou aparthotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

Recreational amenities at the aparthotel include a sauna, a fitness center, and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a seasonal outdoor pool, Ascott Guangzhou provides a sauna and a fitness center. Public areas are equipped with complimentary wired and wireless Internet access. This 4-star property offers access to a business center, meeting rooms, and limo/town car service. Event facilities measuring 344 square feet (32 square meters) include conference space. For a surcharge, the property provides an airport shuttle (available 24 hours) and a train station pick-up service. This family-friendly aparthotel also offers a complimentary children's club, multilingual staff, and tour/ticket assistance.

Ascott Guangzhou has designated areas for smoking.

Buffet breakfasts are available for a surcharge on weekdays between 6 AM and 10:30 AM and on weekends between 6:30 AM and 11 AM.

Property amenities

Pool/Spa

  • Sauna
  • Seasonal outdoor pool

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking available (CNY 80 per day)
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • 24-hour train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Car rental
  • Car not required

Family friendly

  • Children stay free (see details)
  • Free children's club
  • Playground

Kitchen

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Stovetop
  • Toaster

Dining

  • Buffet breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; CNY 75 for adults and CNY 37.50 for children

Bedrooms

  • Bedroom
  • Bedsheets provided
  • Rollaway/extra bed: CNY 210 per night

Bathroom

  • 1 private bathroom
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Living spaces

  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • DVD player
  • LCD TV

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities
  • Washer/dryer

Work spaces

  • 344 square feet of conference space
  • Business center
  • Desk
  • Meeting rooms

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Doorbell and phone notification
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Free newspapers in lobby
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a business district
  • In an entertainment district
  • In the city center
  • Near a metro station

Things to do

  • Free children's club
  • Gym

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Window guards
  • Fire extinguisher

General

  • 1 building
  • 207 units
  • 30 floors
  • Access via exterior corridors
  • Built in 2008
  • Reception hall
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 20

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from November 12 to April 30:
  • Swimming pool

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 210 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 75 for adults and CNY 37.5 for children
  • Airport shuttle fee: CNY 540 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: CNY 80 per day (328 ft away)
  • Rollaway bed fee: CNY 210 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Ascott Guangzhou
Ascott Hotel Guangzhou
Guangzhou Ascott
Ascott Guangzhou Aparthotel
Ascott Guangzhou Hotel
Ascott Guangzhou Hotel Guangzhou
Ascott Guangzhou Guangzhou
Ascott Guangzhou Aparthotel
Ascott Guangzhou Aparthotel Guangzhou

Ascott Guangzhou Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 50 out of 111 reviews
Rating 8 - Good. 46 out of 111 reviews
Rating 6 - Okay. 9 out of 111 reviews
Rating 4 - Poor. 3 out of 111 reviews
Rating 2 - Terrible. 3 out of 111 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Karen Humbeline Bee Ngoh

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and spacious. Service staff are all polite and professional. Opposite the apartment is a big mall.
Stayed 4 nights in May 2025

8/10 Good

Hyojin

Business traveler
Liked: Cleanliness, room comfort
booked 2bedroom suite. it was newly renovated. clean breakfast needs improvement.
Stayed 2 nights in Apr 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Room comfort

Miscommunication got to pay breakfast fo extra pax

Upon check in was told i hv to pay breakfast for extra pax even though i booked n paid extra for all with breakfast. Toilet door spoilt, cannot be open, response was fast n they changed lock. Also fix another toilet door difficult to close. Breakfast was good but we do not want to pay breakfast everyday for extra pax due to Miscommunication between agent n hotel, location was also good. Hope to hear good news from hotel.com
Stayed 5 nights in Dec 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
The apt a bit rundown. Need to do major upgrade
Stayed 2 nights in Nov 2024

4/10 Poor

Houston

Traveled with family
Disliked: Cleanliness, property conditions & facilities
We booked 2 rooms and 1 of the room is really smelly. Report to the front and they have the housekeeper spray some Ecolab try to clear out the smell , once they sprayed, it’s clear out but later the day smell come back, did report again and look like no one can handle or willing to exchange another room for us. Also the other room, the dryer didn’t work, a lot of wear and tears. building was old but acceptable.
Stayed 4 nights in Nov 2024

10/10 Excellent

hai bin

Stayed 2 nights in Apr 2024

10/10 Excellent

Chin-Aik

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Front desk and consignteur were great.
Stayed 4 nights in Dec 2023

4/10 Poor

Anthony

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Not the best staff try hard

The room stunk like smoke soon as we walked in. Nothing like the photo on Hotel.com. Warn down and old looking. One advantage not to be totally negative was the location was great. Besides a good shopping centre for all Mahony brands Oh don’t get the breakfast package you better off eating from the street than what they provide
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Room was clean, and breakfast was great and has variety. Reception staff lacked greetings, and room air-conditioning was erratic.
Stayed 7 nights in Nov 2019

8/10 Good

Verified traveler

Stayed 3 nights in May 2019

8/10 Good

Desmond

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although e hotel is q old, but it is clean n neat. Service is good.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveler

Stayed 3 nights in Apr 2019

8/10 Good

Po Yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, close to shopping malls. Rooms is almost like a full size apartment
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Location is central. The staff are warm and friendly. Huge shopping mall next to it. Plenty of eating places nearby.
Stayed 4 nights in Nov 2018

2/10 Terrible

Ayries Grace

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Terrible Service

Do not pay extra for third person!!! I booked a room for three, with breakfast, Ascott says that breakfast is only for two. Room was not ready when my mom arrived. To be fair the manager offered a late check out.
Stayed 2 nights in Aug 2018

6/10 Okay

cyn, singapore

Old n tired looking

Conveniently located across taikoo Hui mall, location is pretty ok but the rooms are old and not as good as the average ascott standard.
Stayed 2 nights in Jul 2018

6/10 Okay

Jason, Singapore

Disliked: Staff & service, room comfort

Good location nothing else

Front desk not very helpful. Expect better customer servic from ASCOTT branding. Maybe they are too comfortable sitting down.
Stayed 1 night in Jun 2018

8/10 Good

Selim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel apartment, facing a fancy mall

Nice hotel, spacious and comfortable rooms, makes you feel at home. Surrounded by a fancy mall with supermarket, restaurants.
Stayed 4 nights in Mar 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Chi Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

MC, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in convenient location

Good: near MRT station, polite and helpful frontdesk, clean and comfort environment. Bad: Small and old LCD TV with limited channels,

2/10 Terrible

juan pablo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Teresa, New Zealand - Bay of Plenty

Liked: Cleanliness, staff & service, property conditions & facilities