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Gruetli Laager Vacation Packages

The room was clean when we arrived, and the rest of the hotel appeared to be well maintained. The check-in staff was also very friendly and helpful. We stayed from Monday through Thursday, and our main concern was housekeeping. The door sign was unusual because it said “Do Not Disturb” on both sides instead of having “Service Please” on the reverse. We displayed it only while we were in the room and removed it whenever we left for the day. Despite being away for several hours each day, our room was never serviced during our stay. Fortunately, we had enough towels, but by checkout the trash was overflowing. We brought the issue to the front desk, and they responded by removing one day’s parking fee from our bill, which we appreciated. Overall, the hotel was clean and the staff was pleasant, but the housekeeping service and confusing door sign need improvement.

My experience staying at the hotel has been excellent every time. The entire staff is friendly, professional and they deliver superior customer service. The rooms are always clean and neat. There’s only one thing that needs to change. The carpets that surround the bed and possibly are under the bed need to be replaced. They are worn out and old.

The room i stayed in was leaking water really bad in bathroom and they just gave us towels to keep drying it up. The tv didnt work after second night had no tv and advertised a heated indoor pool and it was not, extremely cold.

When I first showed up it was a little hard to get into the building. There were several employees sitting inside at a lounge table. I told them I was just trying to find the front entrance as it seemed that it wasn't. She said I was at the correct entrance and would go get the guy that was running the front. The check-in desk had a roll down cage pulled down at all times so no attendant available without calling for assistance. The room I was in must have been over the top of a room that had mechanical pumps as the floor vibrated all night at the head of the bed, which was a little noisy. Rooms were extremely clean and the all of the property was extremely clean. Room came with a full size refrigerator and a cooktop stove that I wasn't going to use. The price was great but I think I'll spend an extra $30 next time and choose another place to stay. Trying to get in the building was a hassle and the lack of staff seemed a little concerning. If you don't mind those speed bumps the place was extremely clean and very quite, other than the room I was in. If by chance you forgot your phone and key to the room when you left your room, I am not sure how you would get back in as the lack of an attendant was off-putting to me.