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Bay Gardens Marina Haven

3.0 star property

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Photo gallery for Bay Gardens Marina Haven

Outdoor pool, sun loungers
Property video
View from property
Front of property
Lobby sitting area

Reviews

8.4 out of 10
Very good

Popular amenities

  • All inclusive
  • Bar
  • Room service
  • 24/7 front desk
$186
includes taxes & fees
Nov 2 - Nov 3

Explore the area

View in a map
Rodney Bay Marina, Gros Islet, 00000
  • Place, Rodney Bay Marina
    ‪3 min walk‬
  • Place, Reduit Beach
    ‪12 min walk‬
  • Place, Splash Island Water Park Saint Lucia
  • Airport, Vieux Fort (UVF-Hewanorra Intl.)

Room options

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | In-room safe, desk, iron/ironing board, free cribs/infant beds

Superior Room, 2 Double Beds

8.2 out of 10
Very good
(15 reviews)
  • 336 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | In-room safe, desk, iron/ironing board, free cribs/infant beds

Superior Room, 1 King Bed

8.4 out of 10
Very good
(9 reviews)
  • 336 sq ft
  • Sleeps 2
  • 1 King Bed

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Bay Gardens Hotel
  • Pool
  • Breakfast included
  • All inclusive
  • Parking included
4.1 out of 5, Very Good, 1,016 reviews
Bay Gardens Hotel

About this property

Bay Gardens Marina Haven

3-star hotel in Bonne Terre
Along with an outdoor pool, this hotel has a restaurant and a bar/lounge. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Other amenities include a conference center, a business center, and dry cleaning.
Bay Gardens Marina Haven offers 35 accommodations with safes and hair dryers. Rooms open to balconies or patios. Televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

This Gros Islet hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Some rates at Bay Gardens Marina Haven are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Public areas are equipped with complimentary wireless Internet access.

This 3-star property offers access to a business center and meeting rooms. This business-friendly hotel also offers an outdoor pool, tour/ticket assistance, and a garden. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site.

Bay Gardens Marina Haven has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM. A complimentary manager's reception is offered each day.
Oasis Restaurant - This restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

All inclusive details

All-inclusive room rates at Bay Gardens Marina Haven are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Oasis Restaurant

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • Elevator

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2007
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 60

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 6.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 90 per vehicle (one-way, maximum occupancy 3)
  • Late check-out fee: USD 60 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Palm Haven
Palm Haven Gros Islet
Palm Haven Hotel
Palm Haven Hotel Gros Islet
Palm Haven Hotel St. Lucia/Gros Islet
Bay Gardens Marina Haven Hotel Gros Islet
Bay Gardens Marina Haven Hotel
Bay Gardens Marina Haven Gros Islet
Bay Garns Marina Haven Hotel
Bay Gardens Marina Haven Hotel
Bay Gardens Marina Haven Gros Islet
Bay Gardens Marina Haven Hotel Gros Islet
Bay Gardens Marina Haven (All inclusive Optional)

Bay Gardens Marina Haven Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 111 out of 255 reviews
Rating 8 - Good. 96 out of 255 reviews
Rating 6 - Okay. 29 out of 255 reviews
Rating 4 - Poor. 8 out of 255 reviews
Rating 2 - Terrible. 11 out of 255 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

melisa

Liked: Cleanliness, staff & service
Onika at the front desk is my new bestie!! Professional, empathetic and customer service savvy. Give this young lady a raise!! Ive stayed here about 3/4 times. It's the same. Dated and average but clean and convenient. The main thing about this place is the breakfast/food is always excellent and the chef is very accommodating .
Stayed 1 night in Jul 2025

10/10 Excellent

RACHEDA

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property is lovely, the staff are really warm and inviting. Each and everyone of them made our stay so much better than we expected. WE will definitely be back as soon as we can.
Stayed 2 nights in Jun 2025

10/10 Excellent

Liana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
the buffet breakfast was great the shuttle service between this hotel and the other 2 Bay Gardens was very convenient
Stayed 2 nights in Jun 2025

4/10 Poor

Sarah

Disliked: Cleanliness, amenities, property conditions & facilities
Maintenance required
Stayed 3 nights in Jun 2025

8/10 Good

Steve

Liked: Cleanliness, staff & service, room comfort

Nice little oasis

Overnight stay after staying at Sandals for a week. We liked the room overall. Bed was comfortable. We stayed on a saturday night and there is a music venue close by that was rather loud until about 1:30am. it really didnt keep us awake but just be aware. The onsite restaurant was on the expensive side, $50 usd per person for a buffet. Not to mention they have a bug zapper just above the food service area. Breakfast was good and included.
Stayed 1 night in May 2025

6/10 Okay

Lorraine

Traveled with family
Disliked: Staff & service
.
Stayed 2 nights in May 2025

6/10 Okay

Lorraine

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Additional dining options required. One restaurant on property, close at 9.30pm. Self service snacks and drinks machines will be good improvements.
Stayed 5 nights in May 2025

8/10 Good

Jacqueline

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in May 2025

8/10 Good

Keither

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The convenient for everything.
Stayed 5 nights in May 2025

8/10 Good

Frank

Liked: Amenities
Good basic hotel accommodation for the area.
Stayed 3 nights in Apr 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor Service !!!

The receptionist was more focused on havin her dinner. She forgot to give us wrist bands and welcome drink tokens and pool tokens , also forgot to tell us the time for breakfast and the WiFi password. She then stated I had to ask for assistance with my bags to the room. The first room given the bathroom had a terrible smell. The second room had a leak . The third room the television didn’t work . The towels were dirty. The fourth room given the ac had an issue. I gave up by then.I will never be staying there again .
Stayed 1 night in Apr 2025

8/10 Good

Darren

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay. Very quiet and staff were friendly and helpful. Nice view of the marina and eating options are within walking distance
Stayed 4 nights in Apr 2025

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
The place is very clean, staff nice and professional. Nice music ambience by the pool. Bartender /DJ very welcoming and courteous. Will definitely recommend and come back👍
Stayed 1 night in Apr 2025

4/10 Poor

Lisa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This was our second time staying at Bay Gardens Marina. We had such a great experience the first time that we decided to visit again, purposely driving to Rodney Bay for the night before heading to stay at our friends airbnb in Chatlotte for the remainder of the week. We booked through Expedia the first time, so we did the same this time around. Check in was, once again, smooth, and we paid the small remainder collected by the hotel. We were shown our room, got freshened up and changed, and went to Keebees (our local favourite) for dinner. We came back and visited the outdoor bar, paid for two "YooHoos", shout out to the bartender, who was great. For our second round we billed it to our room. The next morning we had our included breakfast, stopped to check-out, where we were told there was a "small amout" to pay, which I assumed was the two drinks. My husband paid the bill and we were off. Once home, I checked our credit card bill, and we were charged $ 167.91 upon check-out. Knowing there was no way 2 drinks totalled this I tried to reach the hotel, both before leaving the island and upon arriving home. I have received one response with a picture of a 2 buffet dinners and 2 pitons that were charged to our room. I have sent them a picture of our Keebees receipt from the night, with time, and offered to pay for our 2 drinks, and they have never responded to this, or a follow up. I suppose our next step is to see if Expedia can help, and report to our credit card.
Stayed 1 night in Mar 2025

10/10 Excellent

SHELBY

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it.
Stayed 3 nights in Mar 2025

6/10 Okay

Alexander, Thornhill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very noisy on Friday and Saturday nights till 2am from nearby bar music
Stayed 11 nights in Mar 2025

6/10 Okay

Sherrie-Ann Sabrina

Traveled with family
Staff was not really attentive,training needs to be done on staff service,menu knowledge and communication skills
Stayed 3 nights in Mar 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort
Stayed 3 nights in Feb 2025

2/10 Terrible

Olinita

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely awful staff that fails on every professional level that exists. Property manager has zero integrity whatsoever and needs to give up. They do not care about customers and their wellbeing. I would never recommend this place to anyone.
Stayed 2 nights in Feb 2025

6/10 Okay

Robert

Stayed 1 night in Jan 2025

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2025

6/10 Okay

Sandia

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, the hotel was a ok place. Pretty old but for a quick stay at a reasonable price this would be the place.. the staff were very nice and sweet and made you very comfortable. the biggest complaint that I had was that Friday night and Saturday night. I’m not sure if there’s a club behind the hotel but up until 3 o’clock in the morning nonstop music unacceptable
Stayed 4 nights in Jan 2025

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Mark

Liked: Staff & service, property conditions & facilities
The location was convenient for the activities we were planning.
Stayed 1 night in Jan 2025