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Great service, very clean, I love ghis hotel

We stayed at Landing for 4 nights. It was our 1st time booking an apt. instead of a hotel room. We wanted more space for our 60-lb dog. The apt was clean, neat & cozy. The area was quiet. Customer service was great. I would recommend Landing for the reasons above. We drove from NY to NC (12-hr drive). On Sunday morning (day #2), we found a boot on our car & had to pay two hundred to get it removed. A few cars had boots on them as well. I believe the area is owned by Landing. I don't think the owners of those cars knew about a parking pass either. Upon arrival, I spoke w/an agent who emailed me a pdf instruction & that's what we followed to check in. It didn't mention anything about a parking pass. I didn't think to check the app since I had the instructions, but when I did on Sunday w/the help of an agent, the info wasn't there. I spoke w/other agents & no one mentioned where to look for the mailbox key (which has the key fob for the gym) or parking pass. The items were not in plain sight. When you enter the apt, there are side/end & coffee tables, computer desk & entertainment center - all visible & w/in the living room area (see pics). The items were not left on any of them, but instead by the coffee maker which is towards the back of the kitchen next to the laundry room. If you put anything on the counter that obstructs your view of the coffee maker, you will not see the items. Keep that in mind. Anyway, we were disappointed that Landing didn't refund/credit any of it.

The apartment itself was great. Clean and exactly what we needed. No parking pass was provided which was inconvenient. Other tenants have thrown trash off their balcony and it smelled 24/7 of weed.

Carpet was stained in every carpeted room. Pool not heated, which was told after booking. Hot tub not working not advised until late evening before checking in. Said they would compensate for extreme inconvenience. I have not heard anything back. Used for birthday party and unable to use 2 main attractions. Outdoor water sports were great but gets dark so early not able to utilize for long. Kitchen area was fantastic and set up is great for large group. Biggest issue was pool and hot tub which of course were main reason for booking.

The apartment was so nice and clean. It was a little confusing on how to get to the unit but the host was very respectful and helpful via call/text message throughout the entire stay. I will definitely be looking for more Landing properties to stay at.

Staff were helpful