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Grand-Bourg Vacation Packages

Good staff, mountainous area. Near many beach and restaurant. Remember to put lotion repels mosquitoes

Property was

It was as lovely as the photos. Great location. Only let down by restaurant being closed for dinner.

Place is very nice with good views. They were very nice granting our ask to upgrade our room.

Pros: * super friendly staff * good location Cons: * no restaurant - the hotel emailed us 6 times before our stay. Not a single time did they let us know their cook had quit so they closed the restaurant. This was one of the reasons we had picked this hotel. * no AC - the air conditioner wasn't working in our room with 90F weather. As it blew hot air, I turned it off and asked them to fix it. So insulting, they told me it worked, I just had to find the remote and turn it on! So I called them again, day 2 of no AC. Then they realized it wasn't working. They said it'd take a week for someone to come fix it, so I was lucky there was a small AC in the entrance of the room, I just had to blast it super cool so some cold air could come to the bedroom. After 5 days I was offered to switch room, a little late as we were about to leave. * no basic toiletry - no big deal, but beware you need to being your own shampoo and hair conditioner. Can't remember last time I stayed at a hotel that did not provide these basic toiletries. * clean your own dishes - with the restaurant shut down, at least there was a small kitchenette. But... not only don't they do the dishes, if you don't wash your own dishes, they charge you 50 euros for it! At a 4 star hotel with no restaurant?!? * from day 1 I tried to book a pedicure. Took 3 days to get an answer, which was not possible. This place is ridiculous and not worth its 4 stars. The kindness of the staff saves it from a 1 star review!

Check in and out was excellent and well organised and the apartment was clean and tidy. However, there was a lot that could have been improved in the apartment and within the complex. The washing machine didn't work, and there were no basic commodities for us to use. We got 1 spare toilet roll for a 10 day stay, no dishwasher tablets,(or detergent for the washing machine) no dishcloth or plug in the kitchen sink, no basics like salt and pepper and oil for cooking. The fridge was very old and had no door on the freezer compartment. The lounge seating was really uncomfortable and if there were more than 2 people staying there wouldn't be enough for everyone. There were no comfy chairs on the balcony, just hard dining chairs. The complex is very run down (I winced every time we walked up the rickety stairs to the apartment!) but the pool and beach were nice.

Nice property, good location. Some minor issues with the room were very quickly fixed by staff. Restaurant is good and breakfast buffet is excellent.

Attention, alors que nous croyions avoir loué un hôtel, il s'agit plutôt d'un appartement privé dans un hôtel. La prise en charge a donc été très pénible. Sinon, l'appartement (ou plutôt la grande chambre) est très bien. Propre et bien équipé. L'hôtel offre plusieurs services, mais vous n'aurez pas accès à tout si vous n'avez pas le bracelet approprié. Nous étions en basse saison, alors plusieurs restos fermés ou à heures réduites. Très chers. Presque pas d'animation. POINT FORT : Le personnel est génial. Gentil, courtois, efficace et toujours souriant POINT FAIBLE : Ce n'est pas de la faute de l'hôtel, mais la plage est un désastre. Immensément de sargasse. Et de toute façon, la partie délimitée est peu profonde et a de gros massifs rocheux. Ne comptez pas y nager.